Great experience, no issues with my order at all. Bought a led mask from them and I couldn't be happier
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Product is fine but I think that over £20 is an astronomical price for 2 replacement toothbrush heads especially for an older model . Only bought because I couldn’t source elsewhere .
Company replied
My experience with Silk'n has been really good, with fast shipping that arrived safely and on time. The company gives clear instructions and helpful customer support, which makes their beauty devices... See more
Company replied
I’m genuinely a fan of Silk’n. I first discovered the brand through their SilkyAir Pro and SilkyAir Flex hair tools — both of which quickly became staples in my routine. More recently, I started u... See more
Company replied
Company details
Written by the company
Silk'n is the global leader in professional aesthetic beauty devices for home use. Our philosophy is to bring technologies from professional beauty clinics to the comfort of your home. We believe that feeling good and comfortable in your own skin is essential, and our products make self-care moments luxurious and effortless. Founded on the principles of quality, safety, and efficacy, Silk'n has transformed the beauty industry by making advanced technologies accessible to everyone. Our innovative devices are designed to help you look and feel your best, ensuring that you enjoy those precious moments of self-care with ease and comfort. In the early 2000s, our team of professionals from the Intense Pulsed Light (IPL) beauty industry envisioned creating a device for home use. After extensive research and development, Silk'n introduced the world’s first IPL hair removal device for home use in 2006, achieving great success. Beyond IPL, we have embraced Radio Frequency (RF), enhancing our product range to include skin rejuvenation and reducing acne. As specialists in RF technology, we've also embraced innovations such as LED and Near-Infrared for skin rejuvenation and acne treatment, EMS for muscle stimulation, and Ion- and Infrared technology in our haircare tools to protect hair quality.
Contact info
Galileistraat 17, 3029AL, Rotterdam, Netherlands
- 0906-2130009
- customercareuk@silkn.eu
- silkn.co.uk
4.0
Great
260 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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The service from Silk’n has been…
The service from Silk’n has been excellent – my order arrived quickly and was very well packaged. I really appreciate the smooth shopping experience and the professional way the company handles everything. It gives me a lot of confidence to order from Silk’n again in the future.
8 September 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Extraordinarily bad
Extraordinarily bad. I ordered 2 Toothbrush heads on 3rd September. I have been a customer for over 4 years and have ordered toothbrush heads a number of times beforewith no problem but this time they did not get delivered as expected. When I enquired about the delivery I was told they had been delivered on the 4th September the next day and was shown a photograph to prove this. The photograph was not of my front door and now I am just getting ignored. I have sent emails but just keep getting told they will get back to me in 2 days. I have searched to find if there is any way of getting hold of the replacement heads but this seems to be the only way. Considering how much this toothbrush cost in the first place I am saddened that this is how this company treats its customers.
31 August 2025
Reply from Silk'n
Dear Marion,
Thank you for reaching out to us.
We’re truly sorry to hear about the inconvenience you've experienced. According to the information provided by the delivery service, your order was marked as delivered to the address on file.
However, since you’ve indicated that this is not the case, please rest assured that we will do everything possible to investigate and resolve the matter promptly and to our mutual satisfaction.
We will follow up with you directly via your email address to keep you informed of the next steps.
Thank you for your patience and understanding. Wishing you a pleasant day.
Kind regards,
The Silk’n Team
Great service and super fast delivery
Great service and super fast delivery. I have been using both their hair products and LED products for a while now and I am always happy with the quality.
11 September 2025
Unprompted review
Reply from Silk'n
Dear Astrid,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Possitive about service and communication from Silk'n
Service and communication from Silk'n was good. I received an email with instructions well in advance and the device was well packaged and shipped with care.
10 September 2025
Unprompted review
Reply from Silk'n
Dear Radha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
My experience with Silkn is great
My experience with Silk’n has been outstanding. The website is clear and easy to navigate, making the ordering process smooth and hassle-free. My product arrived quickly and was packaged with great care.
I was especially impressed by the beautiful, luxurious packaging – a true reflection of the brand’s quality and attention to detail. The mask even came with a stylish storage bag, which is both practical and elegant.
Additionally, the customer service is excellent. Whenever I had a question, I received a quick and helpful response. Overall, Silk’n delivers a premium experience from start to finish. Highly recommended!
29 July 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Great service and product!
6 September 2025
Unprompted review
Reply from Silk'n
Dear Wanieta,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Good
The product was well-packaged and arrived in perfect condition. Clear communication and updates on the order. Would definitely order again.
8 September 2025
Unprompted review
Reply from Silk'n
Dear Wendy,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Delivery with DHL was pretty fast as…
Delivery with DHL was pretty fast as they delivered my product in one day on a Saturday. Silk’n is always trying to improve their products.
8 September 2025
Unprompted review
Reply from Silk'n
Dear Wen,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Good service and the products are really great!
Silk'n has a good service and quick delivery in a very nice box, I have the face mask and the chest mask, both really work for me, happy with it!
7 September 2025
Unprompted review
Reply from Silk'n
Dear,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
The first time I tried a Silk’n…
The first time I tried a Silk’n haircare product, I was instantly impressed with the results. My hair felt so soft and smooth that I started to really trust the brand!
That’s what made me try their LED face mask, and wow, what a game changer. My skin looks fresher, and I can already see such a difference.
Now Silk’n has become a big part of my beauty routine. I love that their products actually deliver on what they promise, and I can’t wait to see what I’ll try next from them!
3 September 2025
Unprompted review
Reply from Silk'n
Dear Isabeau,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and the product.
Best regards,
The Silk'n Team
Great service
I had a pleasant experience with this company. I had purchased a new product and had a few questions about it. I mentioned this, and shortly after I was contacted and had a very nice conversation. I received a clearer explanation of how the product works and how it should be used. This made the experience with the product much better. The product was delivered well-packaged as well.
30 August 2025
Unprompted review
Reply from Silk'n
Dear Joey,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Reply from Silk'n
Dear Sarah,
Thank you for contacting us.
We are sorry that your order has not arrived yet.
We are working to ensure that you receive it as soon as possible.
As soon as we receive an update regarding the status of your order, we will notify you immediately.
We kindly ask for your patience in the meantime.
Best regards,
The Silk'n Team
Great service
Great service, the product arrived only 1 day after my order! Nice packaging and very good quality.
18 July 2025
Unprompted review
Reply from Silk'n
Dear Natascha,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
They cancelled my order to give a…
They cancelled my order to give a refund but didn’t say why
15 August 2025
Reply from Silk'n
Dear Mary,
We apologise that your order has been cancelled. I have received your email and explained how this could have happened. Once again, we apologise for this inconvenience.
Kind regards,
Your Silk'n team
Ordered a small round brush for my…
Ordered a small round brush for my hairdryer which I purchased last year. It arrived quickly but there was a problem when trying to fit it on. It was slightly too large and did not fit properly on my dryer. Emailed and have been informed that they will sending a replacement. Love the hairdryer though
14 August 2025
Reply from Silk'n
Dear Linda,
We are delighted that this issue has been resolved for you. If you have any further questions, please do not hesitate to contact us. We hope you enjoy your hair dryer and thank you for your review.
Kind regards,
Your Silk'n team
Quick and easy.
27 July 2025
Reply from Silk'n
Dear David,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Silk'n gives really good service and…
Silk'n gives really good service and fast delivery. Happy with the product.
24 July 2025
Unprompted review
Reply from Silk'n
Dear Fenne,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Device doesn't hold charge and I've…
Device doesn't hold charge and I've sent back. Still waiting on refund and not getting replies from customer service
6 July 2025
Reply from Silk'n
Hi Ami,
Thank you for your patience.
We would like to inform you that we have contacted our finance department and they will issue a refund.
We thank you for your patience and if you have any other questions, we will be happy to help you
Kind regards,
The Silk;n team,
Reply from Silk'n
Dear Sonja,
Thank you for your 5 star review!
We are very happy you are satisfied with our service and product.
Best regards,
The Silk'n Team
Doesn't work
I purchased 6 bottles of silken magic, have been using it for 10 weeks now and I have to say, it has made no difference whatsoever. Wrinkles have not reduced and I use it every day. Very disappointed
11 July 2025
Unprompted review
Reply from Silk'n
Dear Jill,
Thank you very much for contacting us,
We are sorry that you did not achieve the expected results. please take into account that our products work best in combination with our other products.
If you contact us via email and provide more information, we will be happy to listen to your experience and try to find a solution for your situation.
Our email is: customercareuk@silkn.eu
Kind regards,
The Silk'n Team
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