Shoe Carnival Reviews 

Wow, wish I had read the reviews before I ordered. Been waiting forever for sneakers I purchased. They tried to blame their poor customer service on fedex. All I want now is a refund and they won’t give me my money back! Terrible company to do business with!! I spoke with an Ann in customer service who was very rude and condescending, she told me I had to wait 14 days for delivery before she could refund my $$. I won’t be doing business with this company again and I recommend that you purchase from another company!!
A lot of unnecessary problems that nobody needs!!!!

i recieved an email saying that the item will arrive tomorrow april 9th.came april 12 still waiting.despite of paying for the shipment.i tracked down the item that suppose from GA.it went so far 3 county of florida (where i lived) then back to GA?really?help me understand.my order from amazon which took place after 2days came 2dyas after from california.hmmmmm..i will never shop again and dont recommend online shopping with shoe carnival.it sucks!!

I placed an order for a pair of shoes online and accidently ordered the wrong shoe. I immediatly emailed shoe carnival to cancel the order minutes after it was placed. The next morning i called customer service to find out the cancellation status of the order and i was told by Ann a rep for shoe carnival that the order could not be cancelled. And that i could return the order as long as i paid for shipping. I wont be ordering from shoe carnival ever again. I would not recommend anyone ordering online from them. There customer service is limited to more so what they cant do.

Ordered two items, received one item, and twelve days later the second item is still not delivered. Contacted customer service via online chat with Maria she stated she would re-order the item and have it shipped. Item was shipped and sitting with a created label for Fed-ex to pick up and it never was. Called customer service and spoke with a lady, she stated sometimes it takes 3-7 business days to ship, give it a few days, mind you it has already been 12 days. Contacted online chat, Maria again, explained the issue, screen shot Fedex update where it showed the item sitting in Ontario, CA waiting on pick up to be shipped. Maria stated she would create a new order and have the item shipped and would be delivered in two days. The very next day, i receive an email stating the order was canceled!! Email did not state if my money would be placed back on my debit card, just stated if items was purchased in store, a gift card would be issued for a refund. If this is what they consider good customer service, they're the worst by far. Will NEVER do business with this company ever again!! They have good quality items but their customer service is ridiculously sad. Maria, and whomever the lady was i spoke to over the phone most definitely need training. They both acted if it was going to take too much of their time to resolve this issue, and on top of that they both were very rude. 1 star but should be 0 I highly recommend Shoe Station!!

Shoe Carnival in Peoria, IL is disgusting. It's dirty for one, two the employee's aren't friendly and hate their jobs. I counted 5 customers with no masks on and two with masks on but under their chin when I came to the front of the store. This is second time I've been to this particular store in 3 years and the second time I've seen this place dirty, unstocked, shoes everywhere and unfriendly workers.

They fu**ing suck. You have to pay $6 to return an online order and they literally take it out of the shoes you payed for !!!! Like who tf does that ??? Go elsewhere!!!

If i could give a 0 i would... bought some af1s and they were worn before and mud all on the bottom... absolutely terrible!

They shipped my shoes fast.They were the right size and in brand new condition with the tags.

I purchased a pair of shoes to wear for work. I work inside and do not have to do a lot of walking, and therefore put minimal wear and tear on shoes. Within 3 months, the sole of one of the shoes pulls apart.
I contacted Shoe Carnival several times and provided photos over the course of 2 months only to be denied a refund or exchange. This was because the shoes lasted 3 months instead of 2 months. I would not waste your time or money on their product.

Unfortunately, I have to give them a 1 star. I loved Shoe Carnival. However, if you promise you're going to send me a refund or a replacement over almost 6 mos ago, you don't want my business. I don't like feeling like someone is trying to get over on me.

Worst customer service I’ve ever received!!! Called 5 times. Twice talked to managers, one at headquarters. None of them did what they said they would. Ordered same shoes from Zappos and received them in 3 days for 30 percent less.

Shoe Carnival refused to give refund or exchange to my 14 year old granddaughter for shoe I sent her for Christmas that were too small for her. I purchased them online on 11-2-2020 and gave them to her on 12-25-2020 for Christmas. Due to Covid-19 she has not been able to take them to a local store for exchange. She tried today and they said, because it had been over 60 days since they were purchased they could not exchange them. I will never purchased anything on line or in one of their stores ever again.

Shoe Carnival's return policy is awful!! The shoes I bought caused a very painful blister on my ankle. Because I wore them one time, the company refused to let me return them for a refund. I purchased them on line and the receipt in the box says "If you are not delighted with your purchase for any reason,we offer returns and exchanges." However, they refuse to let me return them even though they caused injury to my ankle. I will never shop at Shoe Carnival again and I urge anyone who does to beware.

I ordered a new pair of shoes, and they sent me two right shoes instead of one right and one left. They can't fix it, and said I have to return the shoes. I can either ship them for six dollars, or drive an hour away to the nearest shoe carnival. I also can't exchange them while at the store because I purchased them online. Customer service is a pain in the ass, even if you talk to them on the phone.

Shoe Carnival in Hot Springs Arkansas is horrible....You have to open every box because the shoes have been worn and is very noticeable....Management Sucks ass and doesn’t give 2 flying F

Bought Timberland boots for my son, $150 and they are fake timberlands. Son is so disappointed and I am so mad that this company would sell fake. Do not buy from them

I ordered three pairs of boots, they canceled my order! They didn’t cancel right away, no they waited for 4 days and canceled one pair then 6 days for the other two without a reason and when I called she wanted me to repurchase the men’s boot! I hadn’t received my refund on the first pair!! Then I called back again to try and speak with someone higher and of course no supervisor was available, how convenient. So this second representative told me my other two had already been processed and shipped. Nope! Two days after I spoke to her my order was canceled! So I go into the store to try and find the boots, I was followed like I was stealing because I took a boot out of the box to replace it with the show boot that I was going to buy. I will never shop at shoe carnival again!! Please do not waste your time or money on these people. They do not care! Nor do they train their employees properly.

Please be in the look out this company does not help you at all. I try cancelling an order a few mints after placing the order spoke with two diff women and they told me they have no way to cancel my order. the system is a scam once you try to order you put your address it changes your zip code and city please be alert they stole $80 from me so disappointed

Awful, please try to avoid this store.

Terrible experience with trying to do a return. First they shipped the wrong shoe and sent return info, then they refunded 50% and couldn’t explain why. Multiple attempted calls and emails about my case# and never was able to get in contact with them again. Wait time on the phone is hours. I gave up, will never shop there again.