Shoe Carnival Reviews 

Horrible customer service! Called in 2 separate times, only to be hung up on both times. Never received an email or notification that my shoes weren’t going to be delivered, until I sent an email and then they told me they have no idea when they will ship.
I totally understand supply chain disruption. I wouldn’t even have written this review if I had just gotten decent customer service via e-mail or on the phone to help me with my order. Still waiting on hold for the 3rd time on the phone this evening…. Never mind. That was the 3rd time I was hung up on. They picked up the phone after waiting around 7 minutes and then hung up.

Wish I could leave zero stars. Ordered some items for my granddaughter birthday they only shipped half of the order to begin with then when I called back to find out where the rest of the order was I was told it would be shipped out that day and they were so sorry for the delay. After another week and tracking not updated I called back only to find out that now the items I had ordered were no longer available and they would not price match for a similar item. They have lost a customer over $30.

If there's a place for no stars I pick that. Awful customer service. Don't want to help you track or even call to find out where your stuff is. Day 7 and my package has been to two places in Chicago then to Tennessee and now North Carolina? I called customer service first lady hung up on me second one no help supervisor didn't know crap. Won't use them again.

Ordered 2 pairs of shoes. Sneakers thrown in bottom of box worn. Other pair box wet shoes smelled called customer service. No help. Went to store clerk said these are wet cant take these back. Showed her my delivery was within the hour and thats how they came to me. She said sneakers have been worn cant take thise back. I turned and threw both pais in their trash.

Customer service says you can have a refund but needs shoes back 3 days later. This is after I told them I threw the shoes in the stores trash.

I filed a consumer complaint.

Don't get any shoes from this company, I bought two pairs and they both was used pair. Plus, they want you to sent it back via ups, but ups doesn't take the Nike box and you would need to purchase another one with your own money. I had two returns and they both came back used

I received a sale mailer last week which shows Nike in the ad, but...no sale. Why show these shoes in the ad...if no sale. Done with Nike and shoe carnival.

Worst purchase eveeerrrrr!!! Customer service is useless. My 2 year could be a representative at shoe carnival. Ridiculous shipping time. And you get the run around on when they will arrive. So needless to say DON'T WASTE YOUR TIME AND MONEY on this jock of a store.

Placed a order online says the shoes are available in store!!! Called the store lady had a nasty attitude. So then i call customer service and the lady tells me that the shoes are on back order!!! Like omg this is crazy and stupid. Better off going in the stores to pick out shoes smh!!!

Ok so I have to say I did get my shoes and they came in quick but there's one problem they left the security tag on there and I couldn't take it off so I drove to a shoe carnival that was pretty far away to see if they can help me get the anti-theft tag off and they couldn't do it so I had to exchange it for shoes that I didn't want so be aware that if you order online you may get the anti-theft tag and your local shoe carnival won't have the right tools to take it off beware.

Shoe Carnival actually surprised me with their customer support services. I bought a pair of shoes for work (Skechers) and the loops for the laces detached from the shoe after wearing them for a week or so. I contacted customer service and sent them a picture of the shoes and they are in a process of sending me out a new pair of the same shoes. Due to the fact I feel that there should be a recall on the shoe itself (The Fannter), I was hoping to be able to get a different pair, but their policy only allow them to send the same style of shoe. I'm just relieved that they made good on their business by sending me out a new pair. I would definitely recommend shopping through Shoe Carnival as they have great deals. However, I would not recommend purchasing the shoe listed above especially if you have an active lifestyle. (The Sketcher Fannter)

I ordered shoes online and went to pick them up. It was a 35 minute drive, but that was the closest store. Meanwhile, the really bad weather hit; it was hailing, wind howling, and heavy, heavy rain plummeting down. I ran through all that with a printed receipt that showed my name, the purchase, and the card I had used. I also brought the credit card, just in case.
Shoe Carnival has no online pickup designated spot, so I had to wait in line, all wet. When I finally got to the window, the girl refused to give me my shoes. I showed her the printed receipt and the credit card that I had used for the purchase. She said I had to go back outside and get a drivers license. Why? I'm not driving the shoes home! I went back out into the deluge and got my drivers license. I was hit by hail pellets and was soaking wet and dripping on the store carpet. The cashier didn't even look at my license! She just pushed the shoes at me and said, "Have a nice day." Are you kidding? I'm soaking wet for no reason and you are being sarcastic? There is a manager who just stands on this pulpit-like thing and observes; instead of helping customers, he just stands there like God and watches. I will never, EVER buy shoes from Shoe Carnival again. Horrible experience

PLEASE DO NOT WASTE A PENNY ON THIS PATHETIC BUSINESS. THEY TAKE FOREVER TO MAIL AND IF YOU EVEN GET IT WASTE IF MONEY AND TIME FOR SURE

The worst possible customer service. They are selling shoes taking your money and then coming up with excuses about why they can't ship them yet ..only to find out the shoes aren't in inventory. This has happened twice and they played games for three weeks keeping my money and then recharging me again over memorial day weekend only to send an email saying the order is cancelled it took another 4 days and 5 calls to supervisors to get the gold released on my funds. They make promises they can't and won't keep and although they have a clear shipping policy that states 24 to 48 hours to process then 3 to 7 says for delivery to this is a lie as I ordered another pair for my son on the 28th and they are still being processed and it is 6 days later after phone calls to customer service I am told they cannot cancel the order or tell me when I will get it!!!!! The absolute worst service I have ever seen. Shopped in person for years they have lost this customer permanently in person or online.

I am a first time shopper at shoe carnival and sadly the experience was really terrible. It is all good when you don’t have any issue with your merchandise. However if you are to exchanging for a different size, I swear they don’t let you do so.... all they do is a fake promise of sending you a return label which never deliver is the case. I checked all my trash and spam emails. They never came as promised and then when you called they are having a system issues. I guess I’m stuck with three pairs of shoes that are too small, will be donating them. It’s over a month and the return label is still being work on. So I would just said lesson learned, this will be my first and last time of shopping at this place.... and I’m sure will spreading the experience with my friends and family so they won’t have to go through the same.

I like shopping at Shoe Carnival but today when we went the shoes were marked down but we also had an online coupon for $5 off all Vans well when we tried to redeem that they say the $5 off was already included in the sale price so they would not let us use it so they lost part of a sale because of that. We were going to buy 2 pair but only ended up with one because of this. # usually ahappycustomerbutnot2day.

Bought some adidas lites online. Delivery on time but shoes used. Someone’s name was written on the insoles in silver pen. Lightest of wear externally. Customer service handled it well with the refund but I now have the hassle of repackaging and taking them somewhere to return them. Check your returned shoes before passing them on as new to other clients! They’ve lost a potential future customer:(

I rate shoe carnival below than zero. I ordered 1 pair of shoes on May 19th and contacted customer service told them that I needed my item before the 28th because I was going on vacation and they said I should receive them on the 28th the day that I’m gone. Checked on my fedex app they stalled in NC for 3 days before heading out again and now FedEx is in MS making a giant triangle to get to its freaking destination Tennesse. If you pay the shipping services when you make your order at shoe carnival yes, you get your order fast. But if you don’t want to pay the extra cost they give you fedex smart post which means you won’t know when you’ll get your package, Fedex will hold it until it’s about 4-5 days before they even start to actually travel with your package to your destination. Way to go Shoe Carnival your shoes are pricey enough to even cover for free shipping for everyone. Your customer services is absolutely ridiculous. I’m done with Shoe Carnival. But not with the reviews they will continue hearing it from me till everyone knows how bad your services are. 👎🏻👎🏻👎🏻👎🏻👎🏻

Definitely not a good place ordered but one get one free online shoes for my daughter. One pair fit fine the other too small. Took the too small pair back to store they didn’t carry the shoe had to choose a different one. For The returned shoes I was charged 39.99 second should’ve been free bogo! Well definitely a lie what they did was take the higher priced shoe and cut that price into two prices and place those prices on my receipt. So when I made the return for a lesser prices shoe I a charged $7.00 more. So definitely false advertisement! I tried to reach out to customer service they were absolutely terrible don’t even waste your time they told me they couldn’t help at all they didn’t have access to my purchase she then placed me on hold to look at my purchase she didn’t have access to. She got back on after about five minutes to check off I was still there tow which she placed me back on hold to continue “checking my purchase” as he didn’t have access to and I waited about another 15 minutes until I finally hung up. Worthless!!!!! I tried to reach out to the company via email no response. Just know their promos are a lie make sure you order correctly or you’ll get ripped off!!! Buyer beware!!!!!!’

I would honestly would put 0 star but you have to put at least one i order some shoes they gave me a date and time on when its going to be delivered and still nothing they tried to blame fedex all i want is a refund and i can't even get that the worst service ever.