Overall, I’ve ordered a few things from Sheils and I’m pretty happy. The only thing that broke was a ruby and diamond heart enhancer; the enhancer clasp broke, but I got lots of comments on the ston... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Buying online can often end in a bad experience, but not with Shiels. My earrings were described perfectly, hoops, not snuggies and bright sparkling diamonds. The entire process from order to delivery... See more
The ring I purchased is perfect and much better than I expected - free upgraded main stone level than the website stated after the email request. Also my finger size is smaller than the resize option... See more
Company replied
I love shiels jewellery. Instead of gifing people money, I gift them shiels jewellery as they can wear it and remember me . The quality is so good and durable.
Company replied
Company details
Written by the company
Founded in 1945, Shiels is an innovative Australian jeweller with stores in - SA, QLD, WA and NSW (don’t sweat, everyone else can still access our amazing range online). We offer unique pieces that are refined, easy-to-wear, and bring everyone the utmost satisfaction. Our prices are so competitive they enable us to maintain our reputation as the leading Australian owned jewellery and watch retailer and the perfect destination for any engagement ring. We are not known as the home of the 1-carat diamond for nothing!
Contact info
3.0
Average
961 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Got exactly what I ordered and shipping…
Got exactly what I ordered and shipping was fast
21 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Patrice, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Quality of jewellery I purchased was…
Quality of jewellery I purchased was sub par will not be purchasing online from Shiels again.
18 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi, we're sorry to hear that you feel this way. Please leave more details on your experience so we know how we can improve. ^Shiels Team
Great quality I'm very pleased with…
Great quality I'm very pleased with postage I enjoy my gift
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Jacinta, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Customer service and delivery
Evrything, the customer service and delivery was quick. 🥰Have been a customer for years too😉
8 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Grace, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Online purchase
Easy and quick online purchase process. Delivery was quick and I received my necklace in less than a week. I absolutely love my initial necklace.
16 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Emma, thanks for your review. We’re so happy that you love your new initial necklace.
^Shiels Team
VERY HAPPY 😀 with the price and the…
VERY HAPPY 😀 with the price and the service thanks heaps and merry Christmas 🎁🎄
22 December 2023
Unprompted review
VERY HAPPY 😀 with the price and the…
VERY HAPPY 😀 with the price and the service thanks heaps and merry Christmas 🎁🎄
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Paul, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Happy New Year!
^Shiels Team
Beautiful jewellery and its amazing…
Beautiful jewellery and its amazing there is options that don’t cost so much for people who don’t earn much.
I love mine and got mine delivered before Christmas even though I only ordered a week before Christmas 🙂
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Bec, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Product came on time intact lovely…
Product came on time intact lovely service
22 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Shiels Team
Always helpful workers
Always helpful workers, beautiful stock. Great fast delivery
10 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Ali, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a merry Christmas!
^Caelum, Shiels Team
Reply from Shiels Jewellers
Hi Bel, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
They go out of there way to make sure…
They go out of there way to make sure you get a quality item and it is delivered on time.. will always give 5 stars.. and they have great discounts on there range..so I will always buy from shield first..
21 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Sean thanks for your review. We’re so happy that you love your new item.
^Caelum, Shiels Team
Great customer service online & in…
Great customer service online & in store. Shiels always has great deals/savings. I ordered earrings online and they were efficiently delivered.
21 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Holz thanks for your review. We’re so happy that you love your new earrings.
^Caelum, Shiels Team
Amazing quality
Amazing quality! This was my first time buying with you guys and I am very impressed! I got some beautiful pieces for a great price!
I will definitely be a repeat customer!
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Kiralee thanks for your review. We’re so happy that you love your new piece.
^Caelum, Shiels Team
Shiel's honourable online experience
Very happy with Shiel's 40% smart watch sale and free express post, sincerely grateful with stress free and money saving experiences. Highly recommend Shiel's online shopping 💝.
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Stephanie thanks for your review. We’re so happy that you love your new smart watch.
^Caelum, Shiels Team
Good and perfect designs
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Thisuni, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Wonderful products.
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Melentie, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels.
^Caelum, Shiels Team
Unbeatable price and service!
Great value, high quality items, efficient service
Shiels is the best!
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Azwan, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a very merry Christmas!
^Caelum, Shiels Team
Product looks great but ring doesn't…
The ring doesn't fit and chain is thinner than a tread. Basically small set it is not what I imagined I will get.
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Amarjit, we are sorry that you’ve had a below average experience with Shiels.
^Caelum, Shiels Team
Merry Christmas
Even though it peak season my item arrived on time. Thank you
20 December 2023
Unprompted review
Reply from Shiels Jewellers
Hi Adrian, thanks for your review. We really appreciate hearing from our customers about their experience with Shiels. Have a merry Christmas!
^Caelum,Shiels Team
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