I was a little concerned buying off of a website, but I did a lot of checking and crossed my fingers. The website was great and I was able to get a ring that I wanted. The international diamond certi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Placed my first order and couldn’t believe how easy it was. Kept me updated throughout. Sent valuation with all the details. Arrived before the date stated and the necklace was amazing. I then plac... See more
Loved the way it was packaged, details were clear. Quality is lovely. Only thing I got wrong was checking the size as the pendant is significantly smaller than I'd expected but 8 months later and almo... See more
I am a loyal customer of my favourite online jewellery store called: Diamond Factory. Great Sparkly Diamond pieces (have ordered solitaire rings and earrings) with Perfect Craftsmanship alw... See more
Company details
About Diamonds Factory Australia
Written by the company
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Contact info
Level 5, Suite 504 - 276 Pitt Street, NSW 2000, Sydney, Australia
- 02 9037 3839
- service@diamondsfactory.com.au
- diamondsfactory.com.au
4.6
Excellent
869 reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
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Brought my now wife’s engagement ring a…
Brought my now wife’s engagement ring a couple of years ago
Recently one of the prongs on it had snapped supporting a diamond and we had it sent back as it was under warranty.
As per their request when we shipped the ring back to be repaired or replaced they had asked for me to put the return address which I did.
Despite this once it was received and they were sending the replacement they had sent me an email saying they were sending to an existing address which wasn’t correct
I had emailed stating that this wasn’t the correct address and as per their request I had shipped the ring with the right address
I then received an email from their team saying the address had been updated.
Two weeks later, the replacement ring was still sent to the wrong address
This whole process has been so poor and the fact that something that is so expensive and sentimental has been sent to the wrong address to despite all this is so disappointing
I will not be using this company again
11 October 2026
Unprompted review
Beautiful Morse code gold pendant with diamonds
Loved the way it was packaged, details were clear. Quality is lovely. Only thing I got wrong was checking the size as the pendant is significantly smaller than I'd expected but 8 months later and almost daily wear and I'm happy!
5 February 2026
Fantastic company really user friendly…
Fantastic company really user friendly website was able to craft the ring to exactly what I wanted I was purchasing an engagement ring for my fiaance. I was kept informed during the progress of the ring being made. The ring was fantastic and my fiaance loves it will definitely use them again
2 August 2026
Excellent customer service and I was…
Excellent customer service and I was impressed with my item.
11 August 2026
My husband purchased my wedding ring…
My husband purchased my wedding ring from this company in February this year and after 4 and 1/2 months later a diamond fell out of my wedding ring. To get anything fixed you have to run through fire barefooted .. it has now been with them for 5 weeks every second we have had to chase them up every time with promises saying that the call will be returned.. I hope managed read this and see that they have incompetent staff .. it’s sad because they produce beautiful pieces but I’m not sure we’d ever buy anything from them again
28 August 2026
Reply from Diamonds Factory Australia
Hello Greg,
Thank you for taking the time to share your experience.
We want to be transparent with you: this delay was due to staffing constraints within our repairs team, combined with some internal miscommunication along the way. That's on us, and we're sorry it fell so far short of what you should expect from us.
We're pleased to confirm the repaired ring was delivered to your address on 8 September. We hope it's now back with your wife and looking as beautiful as it should.
We take feedback like this seriously, and we'll be making sure this is raised internally so we can improve how we communicate with customers during repairs going forward.
Thank you again for your patience, and please don't hesitate to reach out to us directly if there's anything else we can help with.
Thank you again,
The Diamonds Factory Team
Reply from Diamonds Factory Australia
Thank you so much for your wonderful review! We are so glad you loved your jewellery and that our team kept you well informed throughout the process. Your kind words mean everything to us and we look forward to welcoming you back! 💛
Great value, great designs
I have bough three rings. The quality is stunning and variety of designs is unmatched.
16 August 2026
I was a little concerned buying off of…
I was a little concerned buying off of a website, but I did a lot of checking and crossed my fingers. The website was great and I was able to get a ring that I wanted. The international diamond certificate seemed a bit more expensive than other sites, and I wish I could have added to the purchase. I was very happy when it turned up 4 weeks later.
Everyone loves it, especially my girlfriend who it was for.
16 August 2026
Positive Experience
Good quality of the gem and craftsmanship. Good customer service from Scott
15 August 2026
Highly Recommended by this very satisfied customer
Website easy to navigate, instructions clear and straightforward. Tick and flick for my requirements. Good communication throughout the process with regular updates.The end product was everything promised and I am very happy with it. Would highly recommend to others
2 August 2026
Very professional and friendly
Very professional and friendly staff.Well looked after.Excellent craftsmanship.Exactly how you want to be treated when purchasing your forever diamond 💯❤️
13 August 2026
Very excellent customer service great…
Very excellent customer service great and professional product hand over
6 August 2026
SO HAPPY i chose Diamonds Factory!
Wonderful experience buying my diamond ring. The staff were incredibly helpful and patient throughout the process. The diamond and setting are exceptional—far better than I imagined, especially considering the price compared with other jewellers
13 July 2026
Received the item quickly and it is…
Received the item quickly and it is very good quality
4 August 2026
Highly recommend
Christopher was lovely to deal with through our entire experience. We both found wedding bands we loved at a great price! Communication was great and even when we had a sizing issue, there was no dramas in returning it and having it remade. Will definitely recommend to friends and family!
28 July 2026
I love my diamond solitaire pendant…
I love my diamond solitaire pendant 1000 % better & stronger than my original pendant.
4 August 2026
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