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SelectQuote Reviews 

17,688
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and genuinely patient while guiding them through complex healthcare decisions. People note that representatives take plenty of time to thoroughly explain available benefits, ensuring that individuals feel comfortable and completely well-informed about their choices. However, some reviewers were not happy with the lengthy phone calls, communication issues, and repetitive questioning required to complete the enrollment process. A few other people also felt that certain important plan limitations or unexpected network restrictions caused frustrations after signing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are exceptionally knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are very informative,... See more

Service

Customers consistently note positive experiences with service, highlighting how helpful, attentive, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and professional the... See more

Product

Clients share ambiguous opinions on product, as some have not used it yet or are waiting to start their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa Clissold was so helpful!! She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe... See more

Company replied

Rated 5 out of 5 stars

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week. I bad with names but I believe Jarod was the name of the gent... See more

Company replied

Rated 5 out of 5 stars

Melissa Mcclaskey gave me exceptional service over the phone this afternoon. she was so patient with me even when I stutter when I speak sometimes or am a little slow to understand. she understood wha... See more

Company replied

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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4.7

All reviews

(17,688)

2,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

You made this very easy for me

You made this very easy for me. I did not have to rely on someone making decisions for me. I could do this myself and I feel confident I did it right.

2 September 2026
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Reply from SelectQuote

We're so glad we could empower you to handle things independently and confidently. Your positive feedback truly means a lot to us!

Rated 5 out of 5 stars

Excellent service

Excellent service! Answered all my questions and was very helpful. I found out that there were several benefits I wasn't aware of. I'm glad I made the call.

2 September 2026
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Reply from SelectQuote

We're so pleased to hear that you received excellent service and that our team was able to answer all your questions. It's wonderful to know you discovered benefits you weren't aware of. Thank you for your positive feedback!

Rated 4 out of 5 stars

John Patterson

John Patterson explained my policy in great detail and answered all my questions.

26 August 2026
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Reply from SelectQuote

We're delighted to hear that your policy was explained thoroughly and that all your questions were answered. Thank you for your positive feedback!

Rated 5 out of 5 stars

Grateful‼️ for the Excellent Service by the team

Company provided good comparison facts in relation to my diagnosis’s and medications along with therapy and procedures that I need. Able to keep all of my current doctors, specialty care doctors and hospital choices!

26 August 2026
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Reply from SelectQuote

We're so glad to hear that our team provided valuable comparison facts for your diagnosis and medications. We are pleased that we could accommodate your current doctors and hospital choices. Thank you for your positive feedback!

Rated 5 out of 5 stars

It was wonderful I talk to the best…

It was wonderful I talk to the best representative I ever talk to she do kind n she got me an awesome medical plan that I love thank u so much

2 September 2026
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Reply from SelectQuote

We're so pleased to hear about your wonderful experience and that our representative was kind and helped you find an awesome medical plan that you love. Thank you for your positive feedback!

Rated 5 out of 5 stars

Melissa was friendly and professional

Melissa was friendly and professional. She took her time and made sure that I got everything I needed. Thank you so much. Melissa was a great help. Love talking to her because she made it easy to understand my future plan

3 September 2026
Unprompted review
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Reply from SelectQuote

We're so pleased to hear about your positive experience! It's wonderful to know that our team member was friendly, professional, and took the time to ensure you received everything you needed. We're especially glad they made understanding your future plan easy.

Rated 5 out of 5 stars

Everyone was so polite and took time to…

Everyone was so polite and took time to explain everything to me 🙏 hoping and praying this plan will work for me

2 September 2026
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Reply from SelectQuote

We're so pleased to hear our team was polite and took the time to explain everything clearly. We truly hope this plan works well for you!

Rated 5 out of 5 stars

Easy talk

It's was a great experience talking to each one of people

2 September 2026
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Reply from SelectQuote

Thank you for your feedback; we appreciate it!

Rated 5 out of 5 stars

They made sure everything was well…

They made sure everything was well explained and if I had any questions they answered them properly, the only thing that could use some improvement is the last person on the line could slow down his reading. Thank you Cindy

2 September 2026
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Reply from SelectQuote

We're glad to hear our explanations were helpful and your questions were properly answered. We appreciate your feedback regarding the pace of our team member's reading and will certainly address this internally to improve our service. Thank you for your review.

Rated 2 out of 5 stars

Can never get any help always have to…

Can never get any help always have to go through so many hoops just to get a new card! Your always referred to someone else who doesn’t help! Also two weeks to put in a change of address!!’

2 September 2026
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Reply from SelectQuote

We are truly sorry to hear about the difficulties you've experienced with getting a new card and changing your address. We understand your frustration with the process and the time it takes.

Rated 2 out of 5 stars

Speed

To slow for me

26 August 2026
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Reply from SelectQuote

Thank you for the feedback; it can be a lengthy process.

Rated 5 out of 5 stars

Every one was very nice and…

Every one was very nice and understanding, They explained everything to me about my Medicare and what program are available to me, Thank you all very much.

3 September 2026
Unprompted review
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Reply from SelectQuote

We're so pleased to hear that our team was nice and understanding, and that they clearly explained your Medicare options. Thank you for your positive feedback!

Rated 5 out of 5 stars

They talked like I could understand…

They talked like I could understand plus they were patient & kind. I needed information & they helped me with it

26 August 2026
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Reply from SelectQuote

We're so pleased to hear our team was patient, kind, and helped you with the information you needed. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Taking Care of People

Customer service is very important. The way you talk to people and show you care.

23 August 2026
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Reply from SelectQuote

We truly value your feedback on the importance of customer service and genuine care.

Rated 5 out of 5 stars

Cheryl was Awesome Answered All My…

Cheryl was Awesome Answered All My Questions with the knowledge of My
Questions Great Customer Service
Patience and Very knowledgeable
Thank You Cheryl

31 August 2026
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Reply from SelectQuote

We are so happy to hear about your positive experience with us! We appreciate your kind words and are glad we could provide excellent service.

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