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SelectQuote Reviews 

17,688
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and genuinely patient while guiding them through complex healthcare decisions. People note that representatives take plenty of time to thoroughly explain available benefits, ensuring that individuals feel comfortable and completely well-informed about their choices. However, some reviewers were not happy with the lengthy phone calls, communication issues, and repetitive questioning required to complete the enrollment process. A few other people also felt that certain important plan limitations or unexpected network restrictions caused frustrations after signing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are exceptionally knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are very informative,... See more

Service

Customers consistently note positive experiences with service, highlighting how helpful, attentive, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and professional the... See more

Product

Clients share ambiguous opinions on product, as some have not used it yet or are waiting to start their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa Clissold was so helpful!! She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe... See more

Company replied

Rated 5 out of 5 stars

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week. I bad with names but I believe Jarod was the name of the gent... See more

Company replied

Rated 5 out of 5 stars

Melissa Mcclaskey gave me exceptional service over the phone this afternoon. she was so patient with me even when I stutter when I speak sometimes or am a little slow to understand. she understood wha... See more

Company replied

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,688)

2,577 reviews in the last 12 months

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Rated 5 out of 5 stars

Melissa Clissold was so helpful!

Melissa Clissold was so helpful!!
She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe I am of Medicare age, and because big changes with something as important as healthcare coverage is very overwhelming.

1 September 2026
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Reply from SelectQuote

We're so glad to hear that our team member provided such clear, friendly, and patient assistance. We understand that navigating healthcare changes can be overwhelming, and we're happy we could make that process easier for you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

My experience was very helpful and…

My experience was very helpful and informative, Ray was very knowledgeable and very pleasant.

17 August 2026
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Reply from SelectQuote

We are so pleased to hear that your experience was helpful and informative, and that our team member was knowledgeable and pleasant. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Douglas was very helpful through the…

Douglas was very helpful through the whole process and made me feel more confident and comfortable in this important insurance decision. Thanks again , Brenda S

1 September 2026
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Reply from SelectQuote

We are so pleased to hear that our team member provided such helpful assistance throughout your process. It's wonderful to know you felt confident and comfortable with your decision. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Great Customer Service

The woman helped me get everything set up . She answered all my questions and concerns . Her name is Kelly Lindsey . She made sure that I understood everything before hanging up . I had another question today and when I called she helped me out .

1 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team member provided such excellent support and ensured you felt completely informed. It's wonderful that your questions were answered thoroughly and that you received continued assistance.

Rated 3 out of 5 stars

Still waiting for my grocery card!?

Still waiting for my grocery card!?! Please have a person call re this..AI customer service leads to nowhere. 3035877344. Pls expedite grocery card making

20 August 2026
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Reply from SelectQuote

Thank you for reaching out and for your feedback.

Rated 5 out of 5 stars

I liked the people

Lengthy, but professional and helpful. Wasn’t as terrible as I thought it was going to be.

1 September 2026
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Reply from SelectQuote

Thank you for your feedback.

Rated 5 out of 5 stars

Good service very attentive agent…

Good service very attentive agent helped with what I needed for health insurance needs Agent was very well informed and able to guide me appropriately for plan selection
Keep up the good work

1 September 2026
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Reply from SelectQuote

We're so pleased to hear about your positive experience! It's wonderful to know that our agent provided good service and was attentive, well-informed, and guided you appropriately for your health insurance needs.

Rated 1 out of 5 stars

Friendly agent, but critical details were left out and customer service vanished

The SelectQuote agent we spoke with was very friendly and seemed to have good intentions to help find a plan that he thought might fit our needs. However, he did not give us the complete picture. He left out the critical fact that the Medicare Advantage plan was an HMO requiring prior approvals for specialty doctors and procedures, which simply does not work for my elderly parent. When we realized mistake on the same day of signing up and immediately contacted the company and emailed to cancel, we were completely ghosted. No one ever replied or gave us the courtesy of a response. Because SelectQuote vanished once the sale was made, I had to spend many hours navigating Medicare and the carrier myself to clean up the aftermath. While the agent was well-meaning, they left out crucial network restrictions and provided zero post-sale support.

28 August 2026
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Reply from SelectQuote

Thank you for reaching out and making us aware of this situation; we will have their manager go through some more training with this agent.

Rated 5 out of 5 stars

We have only talked thus farr

We have only talked thus far. Looking forward to having the service. Thanks

31 August 2026
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Reply from SelectQuote

We're happy to hear about your positive interaction with us and look forward to providing excellent service.

Rated 5 out of 5 stars

No more worries!!!

Beverly Alexasder was fantastic!! She kept it simple, non- confusing! She is a caring and sincere lady as was Rita Goody! Select a Quote is very fortunate to have such great employees!!

1 September 2026
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Reply from SelectQuote

We are so glad to hear about your positive experience with our team members. It is wonderful to know they provided clear and caring assistance. We appreciate you sharing your kind words!

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