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SelectQuote Reviews 

17,688
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and genuinely patient while guiding them through complex healthcare decisions. People note that representatives take plenty of time to thoroughly explain available benefits, ensuring that individuals feel comfortable and completely well-informed about their choices. However, some reviewers were not happy with the lengthy phone calls, communication issues, and repetitive questioning required to complete the enrollment process. A few other people also felt that certain important plan limitations or unexpected network restrictions caused frustrations after signing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are exceptionally knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are very informative,... See more

Service

Customers consistently note positive experiences with service, highlighting how helpful, attentive, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and professional the... See more

Product

Clients share ambiguous opinions on product, as some have not used it yet or are waiting to start their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa Clissold was so helpful!! She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe... See more

Company replied

Rated 5 out of 5 stars

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week. I bad with names but I believe Jarod was the name of the gent... See more

Company replied

Rated 5 out of 5 stars

Melissa Mcclaskey gave me exceptional service over the phone this afternoon. she was so patient with me even when I stutter when I speak sometimes or am a little slow to understand. she understood wha... See more

Company replied

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,688)

2,577 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience had been fantastic he…

My experience had been fantastic he went far and beyond my needs for help he explained every single question with precision, total honesty, integrity. Thank You ! for your kindness and patience you are a great man. Mrs. Anna Dietz

14 September 2026
Unprompted review
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Reply from SelectQuote

We are so delighted to hear about your fantastic experience. It's wonderful to know that our team's dedication to precision, honesty, and integrity made such a positive impact. Thank you for sharing your kind words!

Rated 5 out of 5 stars

The agents that I spoke with was very…

The agents that I spoke with was very knowledgeable about the difference plans I was approved for.Thank you for your support

4 September 2026
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Reply from SelectQuote

We're so pleased to hear that our agents were very knowledgeable about the different plans you were approved for. Thank you for your wonderful feedback and for your support!

Rated 5 out of 5 stars

I was terrified of making the wrong…

I was terrified of making the wrong decision. SelectQuote made the process easy and helped me choose the plan best for me💜

2 September 2026
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Reply from SelectQuote

We're so glad we could ease your concerns and help you find the perfect plan. Thank you for your kind words!

Rated 5 out of 5 stars

IMPORTANCE

Your reps are very knowledgable and explain everything,she made sure all subjects were covered

11 September 2026
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Reply from SelectQuote

We're so pleased to hear that our representatives are knowledgeable and thoroughly explain everything. Thank you for your positive feedback!

Rated 5 out of 5 stars

My agent was amazing

My agent was amazing. He spent the time I needed to consider my options. He made it a conversation instead of a transaction.
I’m very lucky to have gotten him

4 September 2026
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Reply from SelectQuote

We're so pleased to hear that your agent provided such a positive and personalized experience. We appreciate you sharing how helpful they were in discussing your options.

Rated 2 out of 5 stars

I was returning a recorded line…

I was returning a recorded line voicemail to SelectQuote so this was not a scheduled call, but somehow I got on the line with a sales person who helped me to change my health insurance policy because they had been notified that my plan is changing and so it being that it was not a scheduled call I did not have time because I had class scheduled and the salesman. Kevin continuously kept telling me that it would only take a few more minutes, which is not true that is not true. In any part of the process even the enrollment process I mean the finalization process once you get there and so instead of when I told him that I had a scheduled class instead of lying to me, which resulted in me late for class, he could’ve just scheduled for us to call back at a better time which we ended up doing anyway, I did not like and then the fact that he was lying about something with ease and continuiusttttttmade me uncomfortable if it was he was a scammer trying to change my insurance policy. I just didn’t like how he kept lying about the amount of time the call was going to take every time that I told him in the nicest subways Kevin I have a class starting. I have to go I know, ma’am I know this will just take another minute. OK thanks

11 September 2026
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Reply from SelectQuote

At times, it can be a lenghty process and we are sorry to hear that this impacted your class.

Rated 5 out of 5 stars

I got really great information and a…

I got really great information and a good experience overall

10 September 2026
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Reply from SelectQuote

We are so pleased to hear that you received great information and had a positive experience with us! Thank you for sharing your feedback.

Rated 5 out of 5 stars

The young lady that I spoke to gave the…

The young lady that I spoke to gave the best deals on my Medicare needs.She was very helpful and new want I needed.

11 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team member was very helpful and found the best deals for your Medicare needs. It's wonderful that they understood what you needed. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

The customer service representative was…

The customer service representative was so helpful and patiently helpful.

4 September 2026
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Reply from SelectQuote

We are so pleased to hear that our customer service representative was helpful and patient. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I didnt know that uhc had a new update…

I didnt know that uhc had a new update that lady that signed me up on humamna. She didnt tell me she signed me up im glad uhc called and talk ed to me or I would have lost a lot of my doctor's. And then I would b e starting up with doctor s that dont know my health problem s.

10 September 2026
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Reply from SelectQuote

We appreciate you sharing your experience. We understand how concerning it would be to face a potential change in your healthcare providers without proper notification. We are glad our team was able to connect with you to clarify your coverage and prevent any disruption to your care. We are always working to ensure our members have clear information about their benefits.

Rated 5 out of 5 stars

Teresa explained everything to me in a…

Teresa explained everything to me in a way I was able to understand.

10 September 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that our team member was able to explain everything clearly so you could understand. Thank you for your positive feedback!

Rated 5 out of 5 stars

The agent was very helpful and…

The agent was very helpful and explained everything very clearly

10 September 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that our agent was very helpful and explained everything clearly. Thank you for your positive feedback!

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