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SelectQuote Reviews 

17,687
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and genuinely patient while guiding them through complex healthcare decisions. People note that representatives take plenty of time to thoroughly explain available benefits, ensuring that individuals feel comfortable and completely well-informed about their choices. However, some reviewers were not happy with the lengthy phone calls, communication issues, and repetitive questioning required to complete the enrollment process. A few other people also felt that certain important plan limitations or unexpected network restrictions caused frustrations after signing up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that agents are exceptionally knowledgeable,... See more

Customer service

Reviewers highlight positive aspects of customer service, reporting that agents are very informative,... See more

Service

Customers consistently note positive experiences with service, highlighting how helpful, attentive, and... See more

User experience

Users describe positive interactions with user experience, highlighting how helpful and professional the... See more

Product

Clients share ambiguous opinions on product, as some have not used it yet or are waiting to start their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Melissa Clissold was so helpful!! She explained everything to me very clearly and was very friendly and patient. Ours was long conversation that I put off as long as I could because I can't believe... See more

Company replied

Rated 5 out of 5 stars

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week. I bad with names but I believe Jarod was the name of the gent... See more

Company replied

Rated 5 out of 5 stars

Melissa Mcclaskey gave me exceptional service over the phone this afternoon. she was so patient with me even when I stutter when I speak sometimes or am a little slow to understand. she understood wha... See more

Company replied

Rated 5 out of 5 stars

I spoke with Mia for almost 2 hours and thankfully she was so nice and knowledgeable. However the company needs to fix their phone system. I swear the reason it took so long was because there's like a... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,687)

2,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our representative was great

Our representative was great. Had many questions choosing a plan and he was able to help us with all of the questions.

2 September 2026
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Reply from SelectQuote

We're so pleased to hear our representative was great and able to help you with all your questions. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

I spoke with Rashad

I spoke with Rashad who was very knowledgeable. He made sure I understood all he said. I could barelu hear Mr Phelps and while he was really nice I had to ask him to repeat a lot. Some of thàt could bè me though. Overall tho the entire experience was good. Ill give a 99.

10 September 2026
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Reply from SelectQuote

We're glad you had a good experience overall and appreciate your feedback. We're happy to hear Rashad was knowledgeable and clear. We will certainly look into the audio quality to ensure everyone can be heard clearly.

Rated 5 out of 5 stars

Getting Medicare is a very harrowing…

Getting Medicare is a very harrowing experience. My agent was very informative, calm, and answered all my questions. She also helped me to figure out which plan was best.

13 August 2026
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Reply from SelectQuote

We're so glad to hear that our agent made navigating Medicare a much smoother experience for you. We appreciate your kind words.

Rated 5 out of 5 stars

The whole process was so easy 😌 The…

The whole process was so easy 😌 The staff was very professional and patient 👌 we even had a few laughs. They just made me very comfortable

2 September 2026
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Reply from SelectQuote

We're so pleased to hear that the process was easy and that our staff made you feel comfortable with their professionalism and patience. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Insurance …

They made me feel like my situation was valuable. When I had to notify them the second time because my request was denied.They didn't take no for a answer. They kept moving forward to fix the reason why my request was being denied, and solved the problem. Thanks again, Carla G

9 September 2026
Unprompted review
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Reply from SelectQuote

We're so glad to hear we could help resolve your request and that you felt valued throughout the process. It's wonderful to know our persistence made a difference. Thank you for your kind words!

Rated 5 out of 5 stars

Sembo was patient

Sembo was patient, knowledgeable, thorough, helpful, considerate .

9 September 2026
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Reply from SelectQuote

Thank you for the feedback.

Rated 5 out of 5 stars

Listen closely it can be confusing

He made me understand how much easier it would be for delivery versus driving to the pharmacy every other day sometimes 2/3 times a week.
I bad with names but I believe Jarod was the name of the gentleman that helped me but then y’all got it..

8 September 2026
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Reply from SelectQuote

We're glad to hear our team helped you discover the convenience of delivery. We understand how valuable your time is, and we're happy we could offer a solution that simplifies your routine.

Rated 5 out of 5 stars

That the service was great

The knowledge of the person that helped me , explained everything so I understand

9 September 2026
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Reply from SelectQuote

We're so glad to hear that our team member was able to explain everything clearly so you could understand. Thank you for your positive feedback!

Rated 5 out of 5 stars

I was busy at the doctors and I got…

I was busy at the doctors and I got called back and then the representative called me back in an hour and she was very nice and very helpful

2 September 2026
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Reply from SelectQuote

We're so pleased to hear that our representative was very nice and helpful when they called you back. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

he was very knowledgeable and knew his stuff

Justin was amazing 👏 he did a great job getting me insured thank you kindly

9 September 2026
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Reply from SelectQuote

We're so pleased to hear that our team member did a great job getting you insured. Thank you for your kind words and positive feedback!

Rated 5 out of 5 stars

Customer Service Called Say Thanks For…

Customer Service Called Say Thanks For Joining Select Quotes If I Need Assistance Don't Hesitate To Give Them A Call

2 September 2026
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Reply from SelectQuote

We are delighted to hear about your positive experience with our customer service team. We appreciate you sharing this feedback!

Rated 5 out of 5 stars

I had no idea what I was doing

I had no idea what I was doing. I called and talked with Anita and she helped me with everything. If every company had someone like her in their company. Everything would be much easier. Thank you again Anita..1

8 September 2026
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Reply from SelectQuote

We are so happy to hear that our team member provided such outstanding support and made your experience so much easier. We truly appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

New Comer

Up front with the information was able to understand things clearly very helpful and they do their very best.

18 August 2026
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Reply from SelectQuote

We're so glad our team was able to provide clear information and that you found them very helpful. We truly appreciate your positive feedback!

Rated 4 out of 5 stars

The first agent I spoke to was very…

The first agent I spoke to was very knowledgeable and professional.

31 August 2026
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Reply from SelectQuote

We are so pleased to hear that the first agent you spoke with was knowledgeable and professional. Thank you for your positive feedback!

Rated 5 out of 5 stars

Extremely helpful The lady that I dealt with (Kosha) was…

The lady that I dealt with (Kosha) was the nicest, most patient and extremely knowledgeable person I’ve ever spoken to about Medicare. I had so many questions and she answered them all in laymen’s terms. I truly appreciated all her help

1 September 2026
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Reply from SelectQuote

We're so glad to hear that you had such a positive experience and that our team member was able to patiently and clearly answer all of your questions about Medicare. We truly appreciate your kind words and positive feedback!

Rated 5 out of 5 stars

Ms Audrey Cole should be a Trainer she…

Ms Audrey Cole should be a Trainer she has the ability to explain and.calmness let's you not get overwhelmed while doing the application. I was totally blessed by being connected with Ms.Cole. She is very knowledgeable, kind, patient and answered all my questions with clear patience. She is a gift.

9 September 2026
Unprompted review
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Reply from SelectQuote

We are so happy to hear about your wonderful experience! It's fantastic to know that our team member's ability to explain things with calmness and patience made your application process smooth and stress-free. We truly appreciate your kind words.

Rated 1 out of 5 stars

Unable to see primary care Dr.!

Told Kai that continuing with my primary care physician was my priority with any plan offered, and he assured me that this plan would do that. Just turned away this morning due to NOT being in network!

31 August 2026
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Reply from SelectQuote

Thank you for making us aware of this; we will review the call and provide additional coaching.

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