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SelectQuote Reviews 

17,187
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting agents are patient, understanding, and provide clear explanations. The overall service is often described as outstanding, with people appreciating the personalized approach and ease of finding suitable plans. However, some customers also noted issues with contact methods, including unsolicited calls and misleading information about coverage. A few other people also felt that the process could be lengthy, involving multiple representatives and repeated identity verification.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting agents who are helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

User experience

Users describe positive interactions with the user experience, often feeling well-informed and comfortable... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers finding it easy to communicate with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They were excellent in getting me set up in a Medicare managed program to fit my needs ahead of my move to another state. They were friendly, helpful, courteous and efficient. They answered all the... See more

Company replied

Rated 5 out of 5 stars

The agent Andrew Wright was very helpful and informative in telling me everything I needed to know about this advantage plan. Even went as far as texting the whole plan advantages I would receive. I w... See more

Company replied

Rated 5 out of 5 stars

I was delaying my inquiries into an updated healthcare plan because of the perceived hassles. I feel stupid now because my conversation with my Direct Quote agent was more like talking with a friend.... See more

Company replied

Rated 5 out of 5 stars

help me fiqure out why my medical bills was costing me ,and why I was no longer receiving some benefits ,social services refused to tell me /help me after I asked several times ,I got rid of my small... See more

Company replied


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

We make shopping for insurance easy. Whether it’s life, auto, home or Medicare—we got you covered.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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4-star
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1-star

Asks customers to review

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4.7

All reviews

(17,187)

2,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They walked me through it everything…

They walked me through it everything was a lot more understanding

29 June 2026
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Reply from SelectQuote

We're delighted to hear that everything was made clear and understandable for you. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Brandy Clark was amazing!!!

Brandy Clark was so thorough while explaining everything to me. She is my number one!!!

24 June 2026
Unprompted review
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Reply from SelectQuote

We're so happy to hear that our team thoroughly explained everything to you. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

KNOWLEDGEABLE AND FRIENDLY!

My agent Donald was extremely knowledgeable and helpful. He knew all the information and details and could provide all the necessary details.
I was impressed that he stuck with me throughout the process which took some time.

2 July 2026
Unprompted review
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Reply from SelectQuote

We're so pleased to hear that our team member was knowledgeable and provided excellent support throughout your experience. We appreciate your kind words and are glad we could assist you effectively.

Rated 5 out of 5 stars

Service was very good

Service was very good, helpful guidance and concise information made it easy to choose what was the best choice for me.

26 June 2026
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Reply from SelectQuote

We're so glad our team's clear guidance helped you find the perfect choice. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

No call back

No call back. 3 times.

26 June 2026
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Reply from SelectQuote

We are sorry to hear that you didn't receive a call-back.

Rated 5 out of 5 stars

The lady was very nice

The lady was very nice. She told me what benefits I have explained how they work

30 June 2026
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Reply from SelectQuote

We're so pleased to hear that our team member was nice and clearly explained your benefits. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

I liked the fact that they explained…

I liked the fact that they explained everything in detail. They left nothing to chance. I usually hate dealing with insurance companies, but you guys make it little less boring to me

24 June 2026
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Reply from SelectQuote

We're glad to hear that our detailed explanations made your experience with us more positive. We always aim to be thorough and clear.

Rated 5 out of 5 stars

Diana was wonderful and took her time

Diana was wonderful and took her time. She is top of list. I rate her as a 10!!! Thxz so much Sharon Paulette Parker

2 July 2026
Unprompted review
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Reply from SelectQuote

We are so glad to hear that our team member provided you with such a wonderful experience! We truly appreciate your kind words.

Rated 5 out of 5 stars

My new Medicare experience .

Melissa cleared up my plan confusion and completely made me confident in going forward with my plan . She was patient and very knowledgeable about my questions . Great customer care !!

2 July 2026
Unprompted review
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Reply from SelectQuote

We're so pleased to hear that our team member was able to clarify your plan options and instill confidence in your decision. It's wonderful to know you received patient and knowledgeable assistance!

Rated 5 out of 5 stars

Great

Just signed up waiting on the welcome packet n meds thank you😊

24 June 2026
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Reply from SelectQuote

We're so glad you joined us! We're diligently preparing your welcome packet and medications for shipment.

Rated 5 out of 5 stars

Everyone was very friendly and very…

Everyone was very friendly and very helpful. It was quick and easy

23 June 2026
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Reply from SelectQuote

We're delighted to hear that our team was friendly and helpful, making your experience quick and easy. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Still waiting on my paperwork from…

Still waiting on my paperwork from you'll and my card proof,my pharmacy will not do anything til it shows on their system I'm enrolled, so I still can't get my medication yet

30 June 2026
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Reply from SelectQuote

Thank you for reaching out to us

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ahe answered all my questions, and went over every that would benefit me. Awesome experience.

23 June 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear our team provided excellent customer service and answered all your questions. Thank you for sharing your awesome experience!

Rated 5 out of 5 stars

I highly recommend Mr. Justin rice, Licenced sales Agent.

I highly recommend Mr. Justin Rice, Licensed Sales Agent with SelectQuote Senior, for anyone reviewing their Medicare options. He provided clear, thorough information and explained potential programs that may offer additional assistance with prescription medication costs. He was knowledgeable, professional, and genuinely helpful throughout the process.

1 July 2026
Unprompted review
SelectQuote logo

Reply from SelectQuote

We are so glad to hear about your positive experience reviewing Medicare options. It's wonderful that our agent provided clear, thorough information and helpful assistance with prescription medication costs. We appreciate you sharing your feedback!

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