SelectQuote Reviews 

12,159
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, professional staff who go above and beyond. People found the entire process to be very smooth, easy, and stress-free, with many appreciating the quick handling of requests and efficient communication. Reviewers frequently highlight the timely responses and constant updates, ensuring they were well-informed throughout their experience. However, some customers noted occasional communication issues, such as being transferred between representatives and a lack of consistent detail. A few people also experienced lengthy processes, with some policies taking several months to finalize.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, polite, and... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and efficiency of... See more

User experience

People report positive experiences with user experience, describing the overall process as smooth, fast,... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the constant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I have used Select Quote to purchase life insurance. They give you accurate cost comparisons and let you know upfront what physical tests will be required. They follow up with t... See more

Company replied

Rated 5 out of 5 stars

Everything went very smooth. The exam was sooner than expected and the test results were also ahead of schedule. Very good communication throughout.

Company replied

Rated 5 out of 5 stars

Thanks for being the best! Everyone has been more than helpful and have gone above and beyond helping me get life insurance. I didn’t think it could be so easy. Customer service is EXCEPTIONAL.

Company replied

Rated 5 out of 5 stars

Very good customer service. The price was exactly what I was quoted, there were no surprises. Finally, everything was processed quicker than anticipated by me.

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(12,159)

1,171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

need to find a way to speed up the…

need to find a way to speed up the initial check-in. I was on the phone for 58 minutes to complete the application processing

9 July 2026
SelectQuote logo

Reply from SelectQuote

We appreciate you sharing your experience. We understand that a lengthy check-in process is frustrating, and we are actively looking into ways to streamline our application procedures.

Rated 5 out of 5 stars

This was very thorough and both people…

This was very thorough and both people I worked with were very knowledgeable

6 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that you found our service thorough and our team knowledgeable! Thank you for your kind words.

Rated 5 out of 5 stars

Just really helped me through the…

Just really helped me through the process.

I did have to get a blood test...to go forward

They always had someone available if I needed to get more information;

7 July 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear we could assist you effectively throughout the process. We appreciate you highlighting our team's availability and support. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Very quick response and helpful

Very quick response and helpful

6 July 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear that our quick response and helpfulness made a positive impression. We truly appreciate your kind feedback.

Rated 5 out of 5 stars

Patient Rebecca.

The agent Rebecca was very patient.

9 July 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear that our agent provided you with such patient and helpful service. We truly appreciate your kind words.

Rated 5 out of 5 stars

My representative was attentive to my…

My representative was attentive to my needs and he explained things throughly. I wish I had someone like this last time I got life insurance.

9 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that our representative provided such attentive and clear explanations. We truly value your positive feedback.

Rated 1 out of 5 stars

To pushy and I get emails every day.

To pushy and I get emails every day.
Y’all got my money so leave me alone.

9 July 2026
SelectQuote logo

Reply from SelectQuote

We understand your frustration with the frequent emails. We are actively working to refine our communication frequency.

Rated 5 out of 5 stars

My rep was very responsive and answered…

My rep was very responsive and answered all my questions thoroughly and I appreciated. He even caught that this was a replacement policy and not a new policy. Thanks.

6 July 2026
SelectQuote logo

Reply from SelectQuote

We're so happy to hear that our representative provided such responsive and thorough assistance with your policy. We appreciate you acknowledging their attention to detail!

Rated 5 out of 5 stars

A satisfied customer.

Very good customer service. The price was exactly what I was quoted, there were no surprises. Finally, everything was processed quicker than anticipated by me.

8 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that our customer service met your expectations and that the pricing was transparent. It's wonderful that the process was completed quickly for you. We appreciate your positive feedback!

Rated 5 out of 5 stars

Great service

Everyone that I dealt with was helpful and succinct. They made the process very easy.

8 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear our team made your experience easy and helpful. We appreciate your kind words!

Rated 2 out of 5 stars

Overall communication was poor

Overall communication was poor, with little communication once you accepted the policy offered.

7 July 2026
SelectQuote logo

Reply from SelectQuote

We appreciate you sharing your experience. We are reviewing our processes to improve.

Rated 5 out of 5 stars

Easy application process

Paige was very helpful and professional assisting me with the application process.

7 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear our team provided such helpful and professional assistance with your application process. Thank you for sharing your positive experience.

Rated 2 out of 5 stars

Took almost 5 months

Took almost 5 months. My rate was quoted much lower than my final rate.

7 July 2026
SelectQuote logo

Reply from SelectQuote

We appreciate your feedback regarding the timeline and final cost. We are reviewing our processes to prevent similar situations.

Rated 5 out of 5 stars

I liked ease at which I was able to…

I liked ease at which I was able to obtain quotes from multiple reputable life insurance companies. The people I dealt with were never pushy and I was able to secure a policy for less than I was being quoted when looking on my own.

4 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that obtaining quotes was easy and that our team provided a non-pressured experience. It's wonderful that you secured a policy at a better rate! Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

The agent Jim McDermott

The agent, Jim McDermott. He is the man. All the way.

7 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear such positive feedback about our team member. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Happy customer

What made my experience well was how professional and courtesy customer service was as well as the staff following up not to mention the price was very reasonable for the amount of insurance coverage I put on both myself and my fiancé.

4 July 2026
SelectQuote logo

Reply from SelectQuote

We're so glad to hear that our professional and courteous customer service, along with our follow-up, made such a positive impact on your experience. We appreciate you highlighting the reasonable pricing for your insurance coverage. Thank you for your kind words!

Rated 1 out of 5 stars

Easy process turned into weeks with way…

Easy process turned into weeks with way to many questions, I am in good health and you keep asking for information from many years ago that I cannot get, then I decided to look elsewhere and it took a month for your response. Complete waste of my time

4 July 2026
SelectQuote logo

Reply from SelectQuote

We understand your time is valuable. We are actively reviewing our processes to prevent similar situations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look