Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Having had trouble accessing our flight e tickets for our upcoming fly / cruise, I phoned Seascanner for assistance. Liz in the Seascanner Support Team could have not been friendlier, kinder and mo... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Sharon on the chat is a superstar!
Amazing help from Sharon on the chat.
I originally only started chatting to enquire about a cruise and by the end she had made 2 bookings for us and had managed to get cabins right next to each other with was amazing!
She couldn't have been more helpful!
29 June 2026
Unprompted review
Reply from Seascanner UK
Hi Teresa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Shannon was so helpful during your online chat, assisting you from your initial enquiry all the way through to making two bookings. It’s wonderful to know she managed to secure cabins right next to each other for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Online booking but amazing support staff
Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites).
I wanted to upgrade my cabin so called seascanner support and a lovely lady Liz helped to sort this. She was warm, friendly and nothing was too much trouble. She even managed to honour the sale discount on the upgraded cabin. I would not hesitate seascanner.
29 June 2026
Unprompted review
Reply from Seascanner UK
Hi Sheelpa,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found booking online easy and straightforward, and that you secured a great saving. It’s wonderful to know that Liz was so warm and friendly when helping you upgrade your cabin, and that she was able to honour the sale discount for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Help with booking my cruise
I did an online chat with Angelina to help me book my cruise. She was extremely helpful and explained to me clearly everything I needed to know and gave me a very competitive price.
I am happy to say my cruise is now booked for next year thanks to Angelina.
Excellent customer service
28 June 2026
Unprompted review
Reply from Seascanner UK
Hi Karen,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you had a great experience with our online chat and that Angelina was so helpful and clear in explaining everything to get your cruise booked. It’s wonderful to know you received excellent customer service and secured a competitive price. We'll be sure to pass your kind words on to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent company to deal with some…
Excellent company to deal with some great deals well worth looking at the staff are also very helpful friendly and knowledgeable you won’t be disappointed
27 June 2026
Unprompted review
Reply from Seascanner UK
Hi Ady,
Thanks for leaving us a 5* review, we really appreciate it!
It’s great to hear you had such a positive experience with our website and found the team both friendly and helpful.
We hope you have an amazing time on your cruise, and we look forward to helping you book the next one!
Kind regards,
Seascanner Customer Support Team
Great customer service combined with good pricing
Well, we found a really well priced cruise with NCL on their site, such a good price we were able to afford to go for a balcony cabin, usually inside or ocean view as balconies can be ridiculous prices.
Anyway, couldn't use the "Cruise Next" credits we have with NCL at the booking stage, so after an online chat with Sharron, we were told to book and then contact customer services, this we did, and the very next day we got a reply to our email telling us they had added the credits to the booking and a nice refund was on it's way.
So we would especially like to thank Aimee who sorted this for us.
All in all very good experience.
27 June 2026
Unprompted review
Reply from Seascanner UK
Hi Michael,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you found a great price on your balcony cabin, and we are happy that Aimee was able to add your credits and process your refund so quickly. We'll be sure to pass on your thanks to her and Shannon.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Naomi has been superb
Naomi has been superb! She kept us informed about what was going on and sorted out my error on inputting my wife’s details without any fuss or charge . Highly recommend and will definitely use Seascanner again .
26 June 2026
Unprompted review
Reply from Seascanner UK
Hi Nigel,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was superb, keeping you well informed and correcting the booking details smoothly and without any fuss or charge. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner gave me the best price in…
Seascanner gave me the best price in MSC Yacht Club. Was £400 more with MSC direct and with other companies. That's £400 towards my next cruise so think you.
22 June 2026
Unprompted review
Reply from Seascanner UK
Hi Paula,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you secured a great price for your MSC Yacht Club booking and made an amazing £400 saving compared to booking elsewhere.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Naomi has been fantastic and helped me…
Naomi has been fantastic and helped me from start to finish with my query. After changing floors on my cabin months back, MSC changed it again to another floor just days before I disembark. Naomi is quick to respond and liaise with MSC within a day or two. Very happy with her service throughout. Thank you so much
26 June 2026
Unprompted review
Reply from Seascanner UK
Hi Cammie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Naomi was fantastic and helped you from start to finish with your cabin query. It’s great to know she was quick to respond and was able to swiftly liaise with MSC on your behalf to get everything sorted before you set sail. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi June,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you received such helpful and informative service from our team. It is wonderful to know we could assist you effectively.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Always great deals
23 June 2026
Unprompted review
Reply from Seascanner UK
Hi Sue,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you always find great deals with us for your cruise holidays.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great price nice to deal with smooth…
Great price nice to deal with smooth transaction will use again 100%
25 June 2026
Unprompted review
Reply from Seascanner UK
Hi Alan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you got a great price and experienced a smooth transaction with our team. It’s wonderful to know you found us nice to deal with and that you would 100% use us again.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Seascanner UK
Hi Tracey,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found it very easy to book and that you secured a great price for your package cruise.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great booking experience
It was really easy to search what I wanted, and the booking process was a breeze. Great detailed information about the ship and the cabin and no booking fees.
22 June 2026
Unprompted review
Reply from Seascanner UK
Hi Michelle,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you found it so easy to search for your cruise and that the booking process was a breeze. It’s great to know that our detailed ship and cabin information was helpful to you, and that you enjoyed booking with no extra fees.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time booking through Seascanner
First time booking through Seascanner, I had a few issues with payments but Aimee and Naomi were very helpful. Definitely would book through them again
25 June 2026
Unprompted review
Reply from Seascanner UK
Hi Lauren,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that despite experiencing a few payment issues during your first booking with us, Aimee and Naomi were very helpful in getting everything sorted for you. We’ll be sure to pass on your kind words to them both.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
The codes are invalid on some holidays ….
Transpires we couldn’t use any of the money off codes as this was a special holiday - it’s really not the money off, it’s false advertising but it was amazingly cheap
25 June 2026
Unprompted review
Reply from Seascanner UK
Hi Jane,
Thank you for taking the time to leave us a 2* review, we appreciate your feedback.
We are sorry to hear that your experience with our discount codes was frustrating. To clarify, the terms and conditions are clearly stated for each code, and we do not directly advertise them on cruises which do not apply alongside the other promotions.
We are, however, absolutely thrilled to hear that your holiday was amazingly cheap and that you secured a great deal! We appreciate your feedback regarding how our promotions are communicated.
We hope you have a wonderful time on your holiday.
Kind regards,
Seascanner Customer Support Team
I’ve been booking with sea scanner for…
I’ve been booking with sea scanner for a few years now, but the last twice of getting Intouch with them it’s taking 4 to 5 days that’s if they can be bothered to actually get back to you. I book with seascanner to save money but after the last 2 no reply’s I will no longer book with them to save a few pound. It’s true you get what you pay for. I won’t be booking with Sea scanner any more.
24 June 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are so sorry to hear that it has taken 4 to 5 days to get in touch with us recently, and we completely understand your frustration regarding the lack of a reply. We've recently seen a higher volume of enquiries alongside some team training, which temporarily affected our usual response times.
Please accept our apologies for this delay. This isn't the level of service we aim to provide, and we're sorry it fell short on this occasion.
Kind regards,
Seascanner Customer Support Team
Great communication and best price out…
Great communication and best price out of several agents
24 June 2026
Unprompted review
Reply from Seascanner UK
Hi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that we provided great communication and were able to offer you the best price out of several agents. Providing excellent value and clear service is always our priority.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Brilliant Customer Support Team
I have used Seascanner a few times with booking cruises, I always find their rates competitive and offer great deals with low deposits. Unfortunately my most recent booked cruise we had to cancel due to falling pregnant and my due date being too close to departure. Liz in the Seascanner Support Team was fantastic and really helped us with cancelling the cruise. She was very helpful and kept us updated along the way. Once baby has arrived we will get back in contact to book a family cruise.
23 June 2026
Unprompted review
Reply from Seascanner UK
Hi Leanne,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear you always find our rates competitive with great low deposit options. While we are so sorry you had to cancel your recent cruise, huge congratulations on your pregnancy! It's wonderful to know that Liz was fantastic and kept you well updated through the cancellation process, and we’ll be sure to pass on your kind words to her.
We wish you all the very best and look forward to helping you book a wonderful family cruise in the future!
Kind regards,
Seascanner Customer Support Team
Prices very good and great service.
Booked again with Seascanner. It was the best price out there and have always been happy with them before. Contacted them a few days later to add on some extras, and Jeannette was really helpful getting that done. Great service.
23 June 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you secured a great price for your cruise and that you’ve always been happy booking with us. It’s also great to know that Jeanette was so helpful when you contacted us to add on your extras, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Liz sorted out my issue of being sent…
Liz sorted out my issue of being sent the wrong coach tickets for a return journey. She was really knowledgeable about the cruise and was a pleasure to talk to .
23 June 2026
Unprompted review
Reply from Seascanner UK
Hi Joanna,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was a pleasure to talk to and quickly sorted out your coach tickets. It’s great to know her cruise knowledge was so helpful, and we’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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