Seascanner UK Reviews 2,611

Having had trouble accessing our flight e tickets for our upcoming fly / cruise, I phoned Seascanner for assistance. Liz in the Seascanner Support Team could have not been friendlier, kinder and more helpful.

She understood my worries, listened and sorted out the issue which helped to put my mind at ease. (I'm a terrible worrier!) Liz sent the e-tickets over to me with a lovely e-mail promising more support and assistance should we need it. Thanks Liz you made my day better!

Spoke to Erin regarding my MSC cruise booking for 2027. Erin was very friendly and promptly sorted out my issue. Very happy with her service

i needed to add someone on to my booking urgently and was trying for 2 days and got nothing then i had gotten a call from erin and she had helped me within a matter of minutes, the whole experience was stress free and she was so kind and helpful over the phone. thanks very much erin you have been a great help🙌🙌

Due to health reasons we had to cancel our cruise. Initially we were not able to get hold of seascanner and the cancellation was urgent due to final balance payment being the next day. We phoned the following day and Liz was very apologetic saying the offices were on a training day. She assisted us and had a warm, supportive and empathetic conversation with us. Bent over backwards to offer suggestions and supported our final decision with genuine concern for my medical condition. So good customer service.

We booked a "Celebrity Cruise" cruise through seascanner.co.uk. We paid the full amount to seascanner.co.uk, that issued us a receipt. Now, Celebrity Cruises is telling us they haven't received the money from seascanner.co.uk. What's going on? Seascanner.co.uk customer service team isn't responding. We've filed an appeal with ABTA. Is it possible that booking a cruise with seascanner.co.uk has to turn into a nightmare? Terrible service.

I will like to gave 5* to Angelina ,i will like to thank her for all her absolute amazing support for booking up my first cruise with sun princess, great amazing experience, honestly,we need more people like her,1000*

easy to see all cruise options.
easy to see details of specific cruises.
easy to book.

Angelina on the 'chat' system was absolutely great.
No matter the question, she got it sorted

First time cruising and had great and much appreciated help from Angelina who made the whole experience easier and less stressful. Booked P&O cruise cheaper than direct through their site.

Had an urgent enquiry regarding booking so reluctantly used the chatbot, the individual was extremely helpful. They went above and beyond to resolve the issue, very grateful.

Spoke to Mitch who was great - good advice and swift action. Very kind and helpful

I booked, and paid in full, a cruise with Celebrity Cruises through their website (Seascanner reservation number 92487013; Celebrity Cruises reservation number 3747292). Now, I've just received a disturbing message from Celebrity Cruises, warning me that I haven't paid for the cruise and, if I don't pay, it will be canceled. So, no money and no cruise! in addition to having paid for the missing cruise, we're very concerned because, among other things, we've already paid for flights, hotels, etc. In a nutshell: terrible service from seascanner.co.uk and we hope they fix the incredible issue quickly

Liz at Seascanner Customer Support was fantastic at assisting us. She was lovely to talk to, very helpful and caring. She responded to emails and contacted MSC on our behalf, even working on this to very late on a Friday night. We had a problem with our room not being suitable due to the needs of our family and she went above and beyond for us. I always recommend Seascanner as they are the most competitive for price but now having had to use their customer support, they really are worth using!

I found the whole booking process easy to navigate for a solo cruise

This Company went above and beyond in helping me achieve a brilliant holiday. Thank you so much to Naomi.

Unfortunately we had to cancel our Cruise due to illness and my partner having to go into hospital for a replacement hip operation.

I filled out the online forms to Seascanner and Naomi contacted me.

What an excellent agent she is, talk about excellent customer service.

She was very kind, sympathetic and patient, she was so helpful and got everything cancelled for me without any further hassle, she even wished my partner good luck with her surgery and her recovery.

Naomi is a STAR.

Because of her I would heartily recommend Seascanner to everyone.

Thank you Naomi.

Mitch and Naomi from seascanner was extremely helpful, we had to adjust a few things before we go on p and o cruise. All we needed is just 2 telephone calls away, everything was sorted out promptly.

Thank you Sharon for your help

Aimee from customer service was very helpful and found us the best price for our cruise. Have booked through Seascanner multiple times and never had an issue. Highly recommend

Jeanette, the lady that dealt with my iss was very helpful and sorted things for me very swiftly.
Thank you Jeanette for your help.