The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
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Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2K reviews
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Excellent customer service!!!
16 January 2026
Reply from SBLI
We're glad everything went smoothly. Thank you for your feedback!
Easy online quote and connected by phone
Easy online quote. Connect with agent via phone. E-signed authorization for medical records. Arranged for nurse to perform vitals at my home. Followed up by email with additional information. It took about 6 weeks for approval. I requested insurance in December before Christmas.
6 January 2026
Reply from SBLI
We're happy to hear that the online quote and agent connection were easy for you. We appreciate your description of the process, from e-signing to the at-home nurse visit. We're glad everything went smoothly. Thank you for your feedback!
John your agent was great
John your agent was great. Made the process as easy as possible. I did a lot of research before I chose them, and I glad I made the decision to use SBLI.
3 January 2026
Reply from SBLI
We're happy to hear that the process was easy, and our agent was great. We appreciate you choosing us after doing your research. Thanks so much for your feedback.
Buying life insurance did not leave me with a smile.
I was shocked to learn that my monthly estimated premium was revised up by about 75% for what I consider to be a poor reason. Really, one seemingly insignificant thing that any average person may have included made me a 75% greater life insurance risk? I just find that to be very hard to believe. You should have more refined pricing model that recognizes this change was due to one thing and one thing alone should not represent such a high increase. Especially taken into the proper context.
30 December 2025
Reply from SBLI
Thank you for sharing your experience. We understand how discouraging it can feel when a premium changes.
Initial quotes are based on limited information, and final pricing is determined after a full underwriting review using established guidelines that consider the full picture. We know this can be frustrating, and we appreciate your patience through the process.
We’re also glad you decided to move forward and become an SBLI policyholder. Thank you for choosing us, and for taking the time to share your perspective. If you’d like to talk through the outcome or explore options, our team is here to help.
Did not leave me with a warm and fuzzy feeling.
I think the underwriter was too critical and read too much into one piece of medical information. Especially given the way my doctor characterized this for me. Lack of clarity on how one could start at a good rating and be marked down to what appears to be average with the difference resulting in approx. 45% increase in premiums was a shock. A 10% or 20% increase would have seemed more appropriate having moved from one category to the next from my consumer sided view. A 45% increase seems like I went from good to bad. The agent did a good job of explaining things, but that still did not leave me in a warm and fussy "good place."
30 December 2025
Reply from SBLI
Thank you for taking the time to share your experience. We understand how disappointing it can feel when a premium changes more than expected, even after thoughtful conversations along the way.
Final pricing is determined after a complete underwriting review using established guidelines, and while the process is designed to be consistent and fair, we know the outcome can still feel difficult from a personal perspective. We’re glad to hear your agent took the time to explain things and support you through the decision.
We also appreciate that you chose to move forward and become an SBLI policyholder. Thank you for your trust and for sharing your feedback. If you’d ever like to revisit your coverage or talk through options, our team is always here to help.
Exceptional service
Exceptional service. They went above and beyond and explained everything.
25 December 2025
Reply from SBLI
We're happy to hear that you had such a positive experience with our service! Thank you for letting us know that we exceeded your expectations.
Great customer service experience.
My sales representative Jeffrey Taylor did an outstanding job guiding me through the application process. He was patient, polite and professional. I highly recommend him and SBLI.
16 December 2025
Reply from SBLI
We're happy to hear that you had a positive experience. We appreciate you highlighting the patience, politeness, and professionalism demonstrated during the application process, and we thank you for recommending us.
My SBLI agent was not very responsive
I sent the agent I was working with an email with a quick and minor relevant question a few times throughout the process of getting a quote for life insurance. He never replied unless he had to to keep things moving forward. I wound up having to call customer service and ask them. They cc'd the agent in an email back to me. Not a huge deal, but not courteous or professional on the agent's part. The customer service rep was great.
In addition to that, when the agent gave me the initial quote, he forced my health rating to be better than the one that was automatically given to him to make the quote "more accurate". Seemed like a slightly slimy move to make me a little more likely to keep going through the process with the hopes that when I got the real number, I'd be too invested to quit and look elsewhere.
18 December 2025
Reply from SBLI
Thank you for sharing your experience. I’m sorry to hear that parts of the process felt frustrating, and we appreciate you bringing this to our attention.
You’re right to expect timely, professional communication. We’ve followed up internally to address both the communication concerns and the quoting experience you described. I’m glad our customer service team was able to support you, and we appreciate your feedback as it helps us improve.
If you have any further questions, need guidance, or would like to share additional feedback, please feel free to reach out to:
Ross Singmaster
Direct Sales Manager
rsingmaster@sbli.com
We’ll be happy to help.
Entire process easy & convenient
6 December 2025
Reply from SBLI
We're glad you found the process easy and convenient. Thank you for your positive feedback; we really appreciate it!
the insurance agent was able to show us…
the insurance agent was able to show us very helpful options
10 December 2025
Reply from SBLI
We're happy to hear that our agent provided helpful options. Thank you for sharing your positive experience with us!
SBLI has always been my life insurance…
SBLI has always been my life insurance go-to.
Customer service and ease of payment a big help.
Thank you
2 December 2025
Reply from SBLI
We're happy to hear that you've consistently relied on us for life insurance. It's great to know our customer service and easy payment options have been helpful to you. Thank you for your feedback and continued trust.
Reply from SBLI
We're happy to hear that the application process and rates worked for you. Thanks so much for your feedback!
Application process was quick and easy.
2 December 2025
Reply from SBLI
We're happy to hear that our application process was quick and easy for you. Thank you for your positive feedback!
The application was straightforward
The application was straightforward. No hidden fees and unnecessary surprises. I will recommend their services to anyone!
3 December 2025
Reply from SBLI
We're happy to hear that the application process was straightforward and transparent for you. Thank you for recommending our services; we appreciate your positive feedback!
My agent James Donovan was excellent…
My agent James Donovan was excellent and help me every step of the way, I’m really grateful for his help. You can tell his knowledge and professionalism in every step. I’m really happy with the help he gave me.
27 November 2025
Reply from SBLI
We're happy to hear that you had such a positive experience. We appreciate you mentioning the agent's knowledge and professionalism. Thank you for sharing your feedback; we're really grateful for it.
Very easy to open policy
I was very happy with how easy it was to open a policy with SBLI. Also, the quote was better than my previous insurance
18 November 2025
Reply from SBLI
We're happy to hear that opening a policy with us was easy. We're also glad our quote was better than your previous insurance. Thank you for your positive feedback!
Jo.anne was very helpful.
20 November 2025
Reply from SBLI
We appreciate you letting us know about the helpful assistance you received. Thank you for your positive feedback!
Professional service and nice to talk…
Professional service and nice to talk to real people and not bots!
I was a former customer so I knew what to expect that's why I made my decision.
18 November 2025
Reply from SBLI
We're happy to hear that you appreciate our professional service and the human connection we provide. It's great to know your prior experience influenced your decision. Thanks for your feedback!
Unfortunately
Unfortunately, without any notification, SBLI withdrew my checking account for seven months worth of insurance payments and allowed my account to go insufficient funds. They actually owed me money so what they should’ve done was made a deposit into my account and then withdraw what they wanted instead of withdrawing First horrible experience.!
8 November 2025
Reply from SBLI
We understand how concerning it can be to see unexpected activity on your account, and we appreciate you bringing this to our attention. Our team reviewed your case and issued a refund to resolve the matter. Your policy remains active as requested, and we’ve followed up directly to confirm the details.
If you have any additional questions, please reach out to customerservice@sbli.com.
—The SBLI Team
Reply from SBLI
We are happy to hear that every interaction and process was effortless for you. Thank you for your positive feedback; we appreciate it.
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