The final cost lined up exactly with the initial quote so that was nice. The downside was how long the medical testing took. The first test was cancelled because the tester was sick. The second appoi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Getting set up with life insurance on my adult son was great. Trying to explain that he was not the policy owner was a bit time consuming because they wanted him to provide payment information when he... See more
Company replied
I did a lot of homework before buying life insurance. SBLI had some of the best rates, and they were quick to answer all my questions and move things along. I didn't give 5 stars because there was... See more
Company replied
The process was easy to follow. The agent Ross was great, and he helped me understand my doubts and queries. The underwriter part and follow-up could be better with clear communication.
Company replied
Company details
- Term Life Insurance Provider Company
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.0
Great
2K reviews
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NOT A GOOD REVIEW
I APPLIED VENT THRU 2 PHONE CALLS INTERVIEWS GAVE ALL MY MEDICAL RECORDS TO THE BEST I COULD WAS LOOKING FOREWARD TO BEING A CUSTOMER THEN RECIEVED A CALL FROM THEM THEY SAID THAT BECAUSE I HAD CARSOMA BACK IN 2017 IT WAS ALL TAKEN OUT NOTHING SINCE THIS TIME AND THAT I WAS NOT TRUTHFUL ON MY MEDICAL RECORDS REPORTING THEY WONT INSURE ME I GAVE ALL MY ANSWEARS HONSTLY DONT WASTE UR TIME WHIT THIS COMPANY
20 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
WORST CUSTOMER SERVICE EVER!!
I would leave zero stars if I could. Over the last two days I’ve tried to call on four separate occasions and I’ve been left on hold for over 45 minutes. I’m trying to find out about my mother‘s death benefits and can you imagine the company not even answering your call when you’re literally at the lowest point of your life?? I will make sure every social media outlet that people know to stay away from this company.
16 April 2026
Unprompted review
Reply from SBLI
Andie,
We’re very sorry for your loss and understand how difficult and urgent this situation must be.
SBLI of Massachusetts is committed to supporting families with care and responsiveness during moments like these. While we always strive to provide timely assistance, we were unable to identify this experience based on the information provided.
That said, we want to help ensure you’re connected to the right place as quickly as possible. If you’re able, please reach our team at customerservice@sbli.com or 800-694-7254, and we’ll be happy to look into this and assist.
Again, our condolences to you and your family during this time.
Reply from SBLI
We're happy to hear that you had a great experience with SBLI! Thank you for sharing your feedback with us.
Rate increased 50% from quote and sales agent made mistake now on me to fix.
Rate increased 50% from quote for a high blood pressure reading to which I am now regularly taking prescribed medication.
Also the sales agent misspelled my beneficiaries name quite badly so now it’s on me to print the docs fill them all out, sign, get a witness to sign and then resubmit. This is ridiculous given it was a mistake made by SBLI.
8 April 2026
Reply from SBLI
Thank you for taking the time to share your experience, we appreciate your feedback.
At SBLI, we’re committed to making life insurance simple, transparent, and easy to manage, so we’re sorry to hear this wasn’t reflected in your experience.
Regarding your rate, your final premium is determined during underwriting, where we review health and medical information. In some cases, this can differ from the initial quote. We’re always here to help walk through the details and answer any questions you may have.
Our goal is to make processes as seamless as possible, and we’d like the opportunity to help resolve this for you more easily.
You can reach our team at customerservice@sbli.com
or 800-694-7254, and we’ll be happy to assist.
Thank you again for your feedback and for choosing SBLI.
Reply from SBLI
We're happy to hear that you were pleased with the rate offered. Thank you for sharing your positive experience with us.
Nice journey...
Nice journey.... Very comfortable and caring workers... All are good.
2 April 2026
Unprompted review
Reply from SBLI
We appreciate your positive feedback!
The application was super easy and the…
The application was super easy and the approval process was quick.
24 March 2026
Reply from SBLI
We're happy to hear that the application process was easy and quick for you. Thank you for sharing your positive experience with us!
It was easy to apply
It was easy to apply, very convenient forms. Great customer service, they answer very quick on all questions.
7 March 2026
Reply from SBLI
We're happy to hear that the application process was easy and convenient. It's great to know our customer service team provided quick and helpful answers. Thank you!
Reply from SBLI
We’re sorry to hear about your experience.
SBLI does not send unsolicited spam and takes responsible communication practices seriously. If you received a message that appeared to come from SBLI, we would like the opportunity to look into it and ensure your email address is removed from any communications if needed.
Please feel free to contact us directly so we can investigate further. You can reach our team at customerservice@sbli.com
or 800-694-7254, and we’ll be happy to assist.
— SBLI Customer Care Team
Easy company to deal with
It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy to work with. It’s easy to create a new policy, make payments, and every correspondence has been necessary or useful. I highly recommend SBLI.
29 October 2025
Reply from SBLI
We appreciate your long-term business and are glad you find our services easy to use. It's great to know that creating policies and making payments is simple, and that our communications are helpful. Thanks for recommending us!
Fast and friendly service and great…
Fast and friendly service and great people to help this process
5 March 2026
Reply from SBLI
We're glad you enjoyed your experience with our fast, friendly service and helpful team. Thank you for sharing your positive feedback with us!
Beware: Auto renewal at end of term life
Signed up for term life 15 years ago, and all of that was fine / transparent.
Beware: at end of term SBLI will auto renew you, without your input (I didn't want to renew) and get very aggressive about collecting a new, much higher premium. This feels fraudulent to sign me up without any input and without my consent.
3 February 2026
Unprompted review
Reply from SBLI
Thank you for sharing your feedback, Theo. We’re sorry to hear about your frustration regarding your term policy.
At the end of many term life policies, coverage may continue on an annually renewable basis unless a request is made to cancel. Policyholders are notified in advance of the end of their level term period and any changes to premium. That said, we would very much like the opportunity to review your specific situation to better understand what occurred.
Because we’re unable to locate your information based on this review alone, we encourage you to contact us directly so we can confirm whether you are an SBLI policyholder and look into this for you. Please note that we are not affiliated with SBLI USA.
Please don’t hesitate to reach out to us at customerservice@sbli.com or 800-694-7254, and our team will be happy to assist.
— SBLI Customer Care Team
The process was pretty straightforward
19 February 2026
Reply from SBLI
We're happy to hear that the process was straightforward for you. Thank you for your feedback; we appreciate it.
I am overall happy with the insurance policies I have with SBLI
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at the agreed upon rate. I am happy with how SBLI put the policy holder first.
26 February 2026
Reply from SBLI
Thank you so much for your thoughtful review, Michael.
We truly appreciate you giving us the opportunity to look into your concerns and are glad we were able to resolve the issue promptly. Providing clear communication and putting our policyholders first is always our priority, and it means a great deal to hear that reflected in your experience.
Thank you for choosing SBLI and for placing your trust in us. If you ever need anything in the future, we’re here to help.
— SBLI Customer Care Team
Very responsive and helpful through the…
Very responsive and helpful through the process.
18 February 2026
Reply from SBLI
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and responsive!
exceptional customer service
Joelle Palmisano provided exceptional customer service throughout thhe process. She was knowledgeable, patient, and took the time to clearly explain each step, which made everything feel simple and stress-free. I truly appreciated her responsiveness and professionalism. Thanks to Joelle’s support, I felt confident and well taken care of from start to finish.
13 February 2026
Reply from SBLI
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support you received. It's great to know that you felt confident and well taken care of throughout the entire process. Thank you for your feedback.
Helpful communication
Helpful communication, clear next steps, timely follow up. No surprises or fire drills.
20 February 2026
Reply from SBLI
We're happy to hear that our communication was helpful and clear, and that our follow-up was timely. We appreciate your positive feedback!
Secure letter was sent to me in error
I received a secure email that did not have my account number, which SBLI was stating to the owner that it had been changed. Too many layers exist at SBLI the person that answers the call should have the access and authority to see a policy and respond to questions. Waiting 10 days for a response is ridiculous and leaves room for errors.
17 February 2026
Reply from SBLI
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been.
We apologize for the confusion surrounding the secure email and the concern it caused. To help protect our customers’ personal information, certain identifying details, such as full account numbers, are not included in communications. That said, we understand how receiving a message like this without clear context could create uncertainty.
We also regret the delay you experienced in receiving a response. We understand how that can add to frustration and concern. Your feedback regarding accessibility, response time, and service layers has been shared with our team as we continue working to improve our processes and communication.
If you have any additional questions or would like us to review your situation further, please don’t hesitate to contact us directly at customerservice@sbli.com
or 800-694-7254.
— SBLI Customer Care Team
The account representative and the…
The account representative and the agent are very nice and they are thorough with their explanation about the service.
30 January 2026
Reply from SBLI
We're happy to hear that the account representative and the agent provided thorough explanations about our service. We appreciate your positive feedback and thank you for your time.
We appreciated the quick response we…
We appreciated the quick response we received from SBLI. They addressed our concerns and helped us continue the coverage we needed for life insurance.
Highly recommended!
21 January 2026
Reply from SBLI
We're happy to hear that we could quickly address your concerns and help you maintain your life insurance coverage. We appreciate your recommendation!
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