The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
Company replied
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
Company replied
Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from SBLI
We're happy to hear that you were pleased with the rate offered. Thank you for sharing your positive experience with us.
Nice journey...
Nice journey.... Very comfortable and caring workers... All are good.
2 April 2026
Unprompted review
Reply from SBLI
We appreciate your positive feedback!
The application was super easy and the…
The application was super easy and the approval process was quick.
24 March 2026
Reply from SBLI
We're happy to hear that the application process was easy and quick for you. Thank you for sharing your positive experience with us!
It was easy to apply
It was easy to apply, very convenient forms. Great customer service, they answer very quick on all questions.
7 March 2026
Reply from SBLI
We're happy to hear that the application process was easy and convenient. It's great to know our customer service team provided quick and helpful answers. Thank you!
Reply from SBLI
We’re sorry to hear about your experience.
SBLI does not send unsolicited spam and takes responsible communication practices seriously. If you received a message that appeared to come from SBLI, we would like the opportunity to look into it and ensure your email address is removed from any communications if needed.
Please feel free to contact us directly so we can investigate further. You can reach our team at customerservice@sbli.com
or 800-694-7254, and we’ll be happy to assist.
— SBLI Customer Care Team
Easy company to deal with
It’s hard to review a life insurance company because you really don’t know if it’s a good company or not until you die. However, I have been a long term customer and find the company incredibly easy to work with. It’s easy to create a new policy, make payments, and every correspondence has been necessary or useful. I highly recommend SBLI.
29 October 2025
Reply from SBLI
We appreciate your long-term business and are glad you find our services easy to use. It's great to know that creating policies and making payments is simple, and that our communications are helpful. Thanks for recommending us!
Fast and friendly service and great…
Fast and friendly service and great people to help this process
5 March 2026
Reply from SBLI
We're glad you enjoyed your experience with our fast, friendly service and helpful team. Thank you for sharing your positive feedback with us!
Beware: Auto renewal at end of term life
Signed up for term life 15 years ago, and all of that was fine / transparent.
Beware: at end of term SBLI will auto renew you, without your input (I didn't want to renew) and get very aggressive about collecting a new, much higher premium. This feels fraudulent to sign me up without any input and without my consent.
3 February 2026
Unprompted review
Reply from SBLI
Thank you for sharing your feedback, Theo. We’re sorry to hear about your frustration regarding your term policy.
At the end of many term life policies, coverage may continue on an annually renewable basis unless a request is made to cancel. Policyholders are notified in advance of the end of their level term period and any changes to premium. That said, we would very much like the opportunity to review your specific situation to better understand what occurred.
Because we’re unable to locate your information based on this review alone, we encourage you to contact us directly so we can confirm whether you are an SBLI policyholder and look into this for you. Please note that we are not affiliated with SBLI USA.
Please don’t hesitate to reach out to us at customerservice@sbli.com or 800-694-7254, and our team will be happy to assist.
— SBLI Customer Care Team
The process was pretty straightforward
19 February 2026
Reply from SBLI
We're happy to hear that the process was straightforward for you. Thank you for your feedback; we appreciate it.
I am overall happy with the insurance policies I have with SBLI
I am overall happy with the insurance policies I obtained with SBLI. I reported an issue with one of the policy rates presented, and SBLI quickly resolved the issue and the policy was then issued at the agreed upon rate. I am happy with how SBLI put the policy holder first.
26 February 2026
Reply from SBLI
Thank you so much for your thoughtful review, Michael.
We truly appreciate you giving us the opportunity to look into your concerns and are glad we were able to resolve the issue promptly. Providing clear communication and putting our policyholders first is always our priority, and it means a great deal to hear that reflected in your experience.
Thank you for choosing SBLI and for placing your trust in us. If you ever need anything in the future, we’re here to help.
— SBLI Customer Care Team
Very responsive and helpful through the…
Very responsive and helpful through the process.
18 February 2026
Reply from SBLI
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and responsive!
exceptional customer service
Joelle Palmisano provided exceptional customer service throughout thhe process. She was knowledgeable, patient, and took the time to clearly explain each step, which made everything feel simple and stress-free. I truly appreciated her responsiveness and professionalism. Thanks to Joelle’s support, I felt confident and well taken care of from start to finish.
13 February 2026
Reply from SBLI
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the support you received. It's great to know that you felt confident and well taken care of throughout the entire process. Thank you for your feedback.
Helpful communication
Helpful communication, clear next steps, timely follow up. No surprises or fire drills.
20 February 2026
Reply from SBLI
We're happy to hear that our communication was helpful and clear, and that our follow-up was timely. We appreciate your positive feedback!
Secure letter was sent to me in error
I received a secure email that did not have my account number, which SBLI was stating to the owner that it had been changed. Too many layers exist at SBLI the person that answers the call should have the access and authority to see a policy and respond to questions. Waiting 10 days for a response is ridiculous and leaves room for errors.
17 February 2026
Reply from SBLI
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience and understand how frustrating this situation must have been.
We apologize for the confusion surrounding the secure email and the concern it caused. To help protect our customers’ personal information, certain identifying details, such as full account numbers, are not included in communications. That said, we understand how receiving a message like this without clear context could create uncertainty.
We also regret the delay you experienced in receiving a response. We understand how that can add to frustration and concern. Your feedback regarding accessibility, response time, and service layers has been shared with our team as we continue working to improve our processes and communication.
If you have any additional questions or would like us to review your situation further, please don’t hesitate to contact us directly at customerservice@sbli.com
or 800-694-7254.
— SBLI Customer Care Team
The account representative and the…
The account representative and the agent are very nice and they are thorough with their explanation about the service.
30 January 2026
Reply from SBLI
We're happy to hear that the account representative and the agent provided thorough explanations about our service. We appreciate your positive feedback and thank you for your time.
We appreciated the quick response we…
We appreciated the quick response we received from SBLI. They addressed our concerns and helped us continue the coverage we needed for life insurance.
Highly recommended!
21 January 2026
Reply from SBLI
We're happy to hear that we could quickly address your concerns and help you maintain your life insurance coverage. We appreciate your recommendation!
Reply from SBLI
We're happy to hear that you had a positive experience with our quick and efficient service. Thank you for your valuable feedback!
Good people, but a considerable hiccup in process
Everyone I worked with was great, but my application got lost during a system transition and it took 3 months of phone calls to finally get it through underwriting. There has to be an easier way to check on the status of a pending application and then initiate action.
8 January 2026
Reply from SBLI
Thank you for taking the time to share your experience. We’re glad to hear that the people you worked with were helpful, but we sincerely apologize for the frustration caused by the system transition and the delay in underwriting. That’s certainly not the experience we aim to provide.
We appreciate you bringing this to our attention, and we’re happy to share that the issue on our end has since been resolved. Your feedback is valuable and helps us continue improving our processes and communication.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
The process of purchasing a life…
The process of purchasing a life insurance policy from SBLI was acceptable, or even good.
The SBLI "system" that caused me to renew/replace my policy lacks transparency and explanation of how the process works and what options (smart/best options) exist. Frankly I feel like I was "ripped off" for many years. Not Happy with the SBLI practices for handling expiring policies.
John Ingalls
808 745 0758
24 January 2026
Reply from SBLI
Thank you for sharing your feedback. We’re glad to hear that the initial purchasing process met your expectations, but we’re truly sorry to learn about your frustration regarding the renewal and replacement of your policy.
We understand how important transparency and clear communication are when it comes to policy options, especially as coverage terms change or expire. Your concerns about understanding available options and feeling unsupported during that process are taken seriously.
We appreciate you bringing this to our attention, as feedback like yours helps us evaluate and strengthen our practices.
If you have any additional questions, please reach out to customerservice@sbli.com. We’d be happy to help.
I have used SBLI previously
I have used SBLI previously. They provide the best rates for term policies, the agent was very helpful, and the process was straightforward.
21 January 2026
Reply from SBLI
We're happy to hear that you had a positive experience with our term policies and helpful agent. We appreciate you mentioning our straightforward process and the great rates we offer. Thanks for your feedback!
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