Sandles Car Supermarket Reviews 

112
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful throughout their interactions. Many reviewers appreciate the non-pushy sales approach, which made the experience comfortable and stress-free. The company offers a superb selection of quality vehicles, and the overall buying process is frequently described as smooth, straightforward, and hassle-free. However, some customers also noted instances of poor communication and a lack of professionalism, with messages being ignored or feeling like an inconvenience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as polite, friendly, and... See more

Product

Users describe positive interactions with product, with many expressing delight and satisfaction with their... See more

Service

Reviewers mention positive feedback about service, highlighting the polite, helpful, and professional staff... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as smooth,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rohan, came and helped answered all my questions about the car . Easy to arrange a test drive. It would be nice if someone was outside, for customers, like they used to have, its more personal and... See more

Rated 5 out of 5 stars

After finding the possible car we needed to buy next one auto trader, it took us to Sandles of King's Lynn. They made contact with us after a question was posed. From there with their transparency, i... See more

Rated 5 out of 5 stars

Sandles Car Supermarket were great because they had the car we were looking for at a great price. Gina has been an absolute delight during the whole processa and we are very happy about this experienc... See more

Rated 5 out of 5 stars

Fantastic experience provided by Lloyd. Discussed all my options, no hesitation when I asked to test drive. Walked me through the whole process and answered any questions I had along the way. Would... See more


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

Sandles are a family run business first established in 1975 by John Sandle. Now with nearly 50 years experience, a brand new state of the art showroom and exceptional customer service with reviews and awards to back this up why would you choose to buy from anywhere else? All of our cars are prepared to high levels through our in house workshops and cleaning bays. Finance, 12 to 36 month extended warranties and Williams Ceramic coating are all available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(112)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I had a fantastic experience at Sandles, the car buying process was made very simple, all paperwork was taken care of and the staff are so helpful. I can't recommend this place enough.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

The best car sale experience by far

Sandles Car Supermarket staff were good because they all had the answers to questions about the car I was buying. Gina is who processed the sale and she was an absolute pleasure to deal with. Very friendly, organised and delivered on everything she promised. I drove down from Scotland to buy a ar, simply because the right one came up and no others locally could match the car you were selling. Gina was detailed with all the information I required. She sent videos of the car as I was unable to view the car before I commited to the sale. She was punctual on the day of the sale which was key as I had many miles to cover to get home. The whole experience was a pleasure from start to finish. I have bought many cars in the past but this was by far the most pleasant experience. I would put this down to the professionalism of Gina and the team and the way the whole business operates. Gina managed to get my car serviced and valeted ahead of other cars as I had one day in that week which I could drive down to buy the car. The valeting team did wonders on damage Gina pointed out in videos previously to the repairs. This gave me a used car in exceptional condition which I can now enjoy many happy miles of motoring. A special thanks to the valeting team who have made my car look and smell like a new car. Thank you to the servicing team for fitting me into your busy schedual.

I will be recommending Gina and the Sandles team to anyone in the market for a car. I just wish every sales experience I have was as effortless, organised, friendly and professional as this.

A big thank you to Gina and the Sandles team for making it happen for this sale.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

The whole experience was great from…

The whole experience was great from first contact with the dealership, right through to the collection of the car.
The person dealing with us could not have been more helpful, and the lack of any quibbling about an exchange was very pleasant to witness.
The showroom was an absolute delight to visit, and the air of calm efficiency set our minds at rest.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, thank you Gina and Sandles

I was happy with the service at Sandles Car Supermarket especially from Gina of who has now sold me my second vehicle. Gina is a great credit to Sandles and very friendly, professional as she delivers a high level of customer care and satisfaction. Gina walks through everything in detail and any questions she is always available. She goes above and beyond to ensure everything is going smoothly and nothing is ever too much of an ask. Thank you Gina for all your help and I would highly recommend her.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

1st Class

This is the 3rd vehicle I have purchased from Sandles, and yet again their service has been 1st class. The vehicle drives really nicely and it was immaculately clean. The sales lady was very pleasant and professional. Highly recommended.

6 August 2024
Unprompted review
Rated 5 out of 5 stars

A great all round experience

I'd endorse Sandles Car Supermarket because from the moment I walked into the showroom, the service and attention was excellent, Gina handed me the keys and left me to it to look around the car, she answered all of my questions professionally and with great knowledge, on the day of collection the car was really well presented and exceptionally clean, the car was fully serviced and various items changed, I couldn’t have asked for better service, I’d definitely recommend 10/10, "

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Sandles car purchase

A great experience from start to finish.
All staff were friendly and helpful.
When picking up the car all was in great order and the handover by Alex Lloyd was seamless.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Great car shopping experience

Many thanks to sandles Cars and Gina.
Excellent service throughout. Absolutely thrilled with my Vw Golf R, such a pleasure to drive.
Wonderful experience throughout, will happily return in future.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Sandles and Gina. We love our new car.

We have be contemplating changing our car for a while and looked at a few other garages but kept going back to Sandles as really couldn't find anything as nice as the car we purchased. Visited at least three times before test driving our new car and never once felt under pressure to purchase. Gina was so kind and understood exactly what we was looking for and nothing was to much trouble.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Sandles Car Supermarket, best car buying experience in my 30 plus years of driving

From my initial contact enquiring about the vehicle all the way through to collecting it, I was met with a very friendly, courteous & professional service by both reception & Gina the sales representative. Buying a car can be a very unnerving experience but this definitely wasn’t the case at Sandles Car Supermarket. The whole process made me extremely happy & confident I had made the right choice. I am incredibly grateful & would recommend them to anyone. The three hour drive from Oxfordshire was absolutely worth it. Thank you again

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Go to Sandles, superb!!

This is the 4th car I've purchased from Sandles over many years. Having gone to other dealers I've always came back to Sandles. From dealing with Aaron to picking up the car has been pleasant and without any complications. The communication and advice is superb and would recommend Sandles to anyone. Very impressed. Thank you!

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Mercedes Purchase excellent service

Recently I bought a Mercedes SUV, but this was all possible through the excellent service I recieved from the staff there. In my case Gina was the person i received my excellent service. In the end I recieved a car that seemed as good as new. Really worthwile and I recommend Sandles highly.

2 April 2024
Unprompted review

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