Sandles Car Supermarket Reviews 

112
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly, non-pushy approach, making the entire interaction pleasant and easy. Many people highlight the smooth, straightforward, and stress-free process from viewing to purchase, often describing it as efficient and hassle-free. Reviewers also appreciate the excellent selection of quality vehicles, with many finding exactly what they were looking for. The customer service is frequently noted as exceptional, with the team going the extra mile to ensure satisfaction and a superb overall experience.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their friendly, helpful, and professional... See more

Product

People report positive experiences with the product, with many customers expressing delight with their new... See more

Service

Users describe positive interactions with service, highlighting it as first-class and excellent from initial... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as smooth,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After finding the possible car we needed to buy next one auto trader, it took us to Sandles of King's Lynn. They made contact with us after a question was posed. From there with their transparency, i... See more

Rated 5 out of 5 stars

Sandles Car Supermarket were great because they had the car we were looking for at a great price. Gina has been an absolute delight during the whole processa and we are very happy about this experienc... See more

Rated 5 out of 5 stars

Fantastic experience provided by Lloyd. Discussed all my options, no hesitation when I asked to test drive. Walked me through the whole process and answered any questions I had along the way. Would... See more

Rated 5 out of 5 stars

Tom was an absolute legend at every juncture of a long distance sale. Answered all of my noddy questions, and was more honest than he needed to be with the condition of the car (minor wear and tear),... See more


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

Sandles are a family run business first established in 1975 by John Sandle. Now with nearly 50 years experience, a brand new state of the art showroom and exceptional customer service with reviews and awards to back this up why would you choose to buy from anywhere else? All of our cars are prepared to high levels through our in house workshops and cleaning bays. Finance, 12 to 36 month extended warranties and Williams Ceramic coating are all available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(112)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

A FANTASTIC BUYING EXPERIENCE

"I had a great experience at Sandles Car Supermarket because everything went like clockwork. The salesman Tom, was absolutely delightful, and very professional and knowledgeable. I have been in the car sales industry for almost 30 years, and I truly appreciate a warm greeting from a salesman with impeccable manners, and to be totally honest, young Tom, couldn’t had done more if he tried. Tom is definitely a credit to Sandles Car Supermarket. Keep up this fantastic service guys, I’m aware how difficult it can be at times, but it’s a definite 10 out of 10 from me Tom. Well done. "

26 September 2025
Unprompted review
Sandles Car Supermarket logo

Reply from Sandles Car Supermarket

Dear Jimmy, Thank you so much for your wonderful review! We’re delighted to hear that your experience with us ran so smoothly and that Tom made such a positive impression. Your kind words mean a great deal, especially coming from someone with your industry experience. Thanks again for the 10/10 and for choosing Sandles Car Supermarket.

Laura Sandle
Sandles Car Supermarket

Rated 5 out of 5 stars

The experience at Sandles Car…

The experience at Sandles Car Supermarket was good because they went the extra mile to assist me in purchasing the vehicle and overall the experience was what we have come to expect from Sandles

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of cars

Great selection of cars, whole experience from viewing, test driving to purchase was a smooth process. Friendly and professional staff, who I wouldn't hesitate to recommend. Particular thanks to Gina who looked after us. Great to support a local family company too.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Great Services from Sandles!

Fantastic experience provided by Lloyd. Discussed all my options, no hesitation when I asked to test drive. Walked me through the whole process and answered any questions I had along the way.

Would definitely use Sandles when I'm in the market for my next car.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great range of vehicles

"I'd suggest Sandles Car Supermarket to a friend because there was a wide range of vehicles on offer. The surroundings are best and impressive and finally the salesman was very helpful without being pushy.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service ! Highly recommended !!

Sandles Car Supermarket were great because they had the car we were looking for at a great price. Gina has been an absolute delight during the whole processa and we are very happy about this experience. Couldn’t be any better!! Would definitely recommend to friends and family!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

5️⃣ 🌟 experience - excellent

I dealt with Lloyd from start to finish. From my initial enquiry to the collection of the vehicle I had an excellent experience. I can’t fault him/them in the slightest. A truely 5️⃣ 🌟experience. Well done

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Sandles Car Supermarket

Avoid Sandles Car Supermarket – Terrible Aftercare!

I bought a Mercedes C200 from Sandles Car Supermarket, paid £20,000 cash, expecting a reliable vehicle and decent service. Just one week after owning the car, it started making a strange noise. I contacted them straight away and was told to bring it back under warranty.

I drove 250 miles round trip only to be told, rather dismissively, that “all Mercedes have noisy injectors.” Not convinced, I had a Mercedes engineer check it out – they confirmed that something is definitely wrong with the car and it needs to be sorted.

When I contacted Sandles again, they told me that if it’s the same noise, there’s “nothing they can do.” Absolutely ridiculous. They clearly don’t want to take responsibility once the sale is made.

Wouldn’t bother buying from them again – totally useless after-sales service. If you’re thinking of spending your hard-earned money here, think twice. Once they’ve got your money, you’re on your own.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Sandles Car Supermarket were great…

Sandles Car Supermarket were great because they have a great range of cars at various prices. They listened to my requirements, allowed a test drive. Gave me to take time to consider the purchase without being pressured. Went through the purchase procedure and optional purchases/ warranty with easy to understand explanation. They also offered a fair part exchange on my old car. All of the staff were friendly,helpful & professional.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Mark Nicola Swaffham Norfolk

"I was happy with the service at Sandles Car Supermarket. very happy with the greeting from day one till the end of purchase sales Our representative was fantastic and catered for all my needs nothing was to difficult.
Car on handover was immaculate inside and out. All documentation completed and road taxed ready to go. The showroom is amazing with complementary coffee and drinks available. Nothing was rushed and test drives available on the spot, I have already recommended Sandles to my family and Freinds my daughter has also purchased car here around the same time. We will return for another car purchase in the future. Keep up the great work Sandles you are above the rest of car sales in this area.
Many thanks Mark and Nicola
loving our new BMW x4.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I would recommend Sandler car…

I would recommend Sandler car supermarket to family and friends as the staff are friendly, helpful and are willing to go that little bit extra to help. Sandler car supermarket has a large range of cars for sale that covers most people needs.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Good all round experience

We loved the car, it was a good process and everything went through very smoothly. Lloyd was very helpful and didn't push us to take any options we weren't interested in.
Would use them again

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Recent Car Purchase

I recently bought a car from Sandles, I dealt with Gina at Kings Lynn. I would like to share my experience with any other potential car buyer. The trip from Berkshire to Norfolk was so worthwhile. Sandles are a family run business and this comes across in all of my dealings with the company. I met several of the team but my main point of contact was Gina. Gina was professional, understanding, funny, caring and gave great guidance. Gina is an asset to Sandles and the automotive industry, a real stand out human being, it was an absolute pleasure dealing with Gina and Sandles. A great customer experience, a huge range of vehicles to choose from for all price brackets. It was worth an 8 hour round trip, a lovely company to deal with, no hard selling, it was just a great experience, thank you YFB

20 May 2025
Unprompted review

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