Sandles Car Supermarket Reviews 

112
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and incredibly helpful throughout their interactions. Many reviewers appreciate the non-pushy sales approach, which made the experience comfortable and stress-free. The company offers a superb selection of quality vehicles, and the overall buying process is frequently described as smooth, straightforward, and hassle-free. However, some customers also noted instances of poor communication and a lack of professionalism, with messages being ignored or feeling like an inconvenience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as polite, friendly, and... See more

Product

Users describe positive interactions with product, with many expressing delight and satisfaction with their... See more

Service

Reviewers mention positive feedback about service, highlighting the polite, helpful, and professional staff... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as smooth,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rohan, came and helped answered all my questions about the car . Easy to arrange a test drive. It would be nice if someone was outside, for customers, like they used to have, its more personal and... See more

Rated 5 out of 5 stars

After finding the possible car we needed to buy next one auto trader, it took us to Sandles of King's Lynn. They made contact with us after a question was posed. From there with their transparency, i... See more

Rated 5 out of 5 stars

Sandles Car Supermarket were great because they had the car we were looking for at a great price. Gina has been an absolute delight during the whole processa and we are very happy about this experienc... See more

Rated 5 out of 5 stars

Fantastic experience provided by Lloyd. Discussed all my options, no hesitation when I asked to test drive. Walked me through the whole process and answered any questions I had along the way. Would... See more


Company details

  1. Used Car Dealer
  2. Car Dealer

Written by the company

Sandles are a family run business first established in 1975 by John Sandle. Now with nearly 50 years experience, a brand new state of the art showroom and exceptional customer service with reviews and awards to back this up why would you choose to buy from anywhere else? All of our cars are prepared to high levels through our in house workshops and cleaning bays. Finance, 12 to 36 month extended warranties and Williams Ceramic coating are all available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(112)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I don't normally write reviews

I don't normally write reviews, but I felt I should in this case. Had been looking for a specific car for some time, viewed quite a few. Turned up to Sandles late one afternoon. They gave me the key to look around the car I was interested in, I came back in and requested a test drive which they organised straight away. There was no pressurised selling or anything, just pleasant laid back staff. The cars sell themselves, they've got a great stock! Agreed I'd like the car - they organised a service and 4 wheel drive service which was due, and they carried out a full check on the car and replaced a couple of bits which needed doing (tyres and bad stop start button etc) so everything was perfect when I collected the following week. I don't normally buy from big car companies, but I was really impressed with the way they dealt with things, and I would go back to them in the future.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Sandles Car review

I had a great experience at Sandles Car Supermarket because the staff were friendly, helpful and knowledgeable. With no hard sell.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at Sandles…

I had a fantastic experience at Sandles Car Supermarket. The staff, particularly Tom, were incredibly friendly and helpful—nothing was too much trouble for them. Their positive attitudes really stood out and made the whole process smooth and stress-free. The cars were all in excellent condition and ready to drive away, and everything was clearly explained from start to finish. I wouldn’t hesitate to recommend them—top service all around!

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service . Lloyd was very helpful and answered all my questions. The paperwork was easy to complete. Great service and a lot of cars to choose from. Would recommend to family and friends.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

10 out of 10!

The service I received was very personal and friendly. Felt very comfortable waiting in the lounge area and no sales pressure from other reps unlike main dealerships. Definitely somewhere I can trust in the future for my partners car aswell. Alex Jones assisted me with the sale and answered all queries before collection day. Highly recommend :)

6 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a honda civic from…

I recently bought a honda civic from Sandles. The service I got was 100% professional. Sandles was fir me a breath of fresh air, they are as stated, professional, helpful, clean and well presented...no pushing from the sales people...the salesman I dealt with was Arron, who is a credit to Sandles...I will be using Sandles again in the future when the time comes to change my car...I would give 6 stars if I could...brilliant company.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent car, service and choice.


Dear Mr Gape,

Sandles Car Supermarket are delighted that you enjoyed your experience and would recommend them. It means a lot.

So, we’d like to ask one little favour, would you mind adding your review to Trustpilot .

This is what you already said about Sandles Car Supermarket

"Sandles Car Supermarket were great because they had an extensive selection of quality used cars, very competitively priced and excellently presented. The salesman Loyd was very pleasant and nothing was too much trouble. The showroom was dealership standard and very plush with seating, free (decent) coffees, teas and Hot Chocolate. I thoroughly enjoyed the experience. My only gripe I guess was the C220d I did purchase was for sale without a valid MOT, this meant I couldn't test drive it on a public road. i had been did however drive it around their extensive grounds which was sufficient for me to buy the vehicle. On collection day I did test drive it properly and the car was stunning. I had contact with reception, sales and even stopped a mechanic and spoke to them about what I thought was a warning light (but wasn't) and it was explained to me it was a passenger airbag deactivation light, what, never even heard of that.... Excellent firm, staff and vehicles, can't recommend enough. Well worth the 100 mile round trip.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very easy buying experience for good quality used car

Had a very easy buying experience at Sandles Car Supermarket for a good quality used car. Forecourt is well organised with space to walk around, allowed to have keys to look around the vehicle in own time and test drive. Liam was very pleasant to complete the buying with and helped with all the paperwork in an efficient non pushy way. Would highly recommend.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased customer.

Recently purchased a vehicle from Sandles. First time buying from them and I can’t imagine I’ll go anywhere else from now on! Liam, the sales rep was fantastic. Not pushy at all, answered all my questions honestly, even when it came to offering a price for trade in and suggested my best option. Allowed me to test drive with my whole family and was an easy decision to purchase the vehicle. Have already recommended Sandles to a friend who is thinking about changing their car.

1 February 2025
Unprompted review
Rated 2 out of 5 stars

No call back

Phoned this company as I was very interested in buying a car and just wanted some further information about the car a lady answered and said she was going to find someone from sales when she came back to the phone I was informed there was no one available at the moment and she would get someone to call me back as soon as someone was available so I left my number waited 2 days nothing
Now we are on day 5 so have gone elsewhere so I say a very likely sale lost

14 February 2025
Unprompted review
Rated 5 out of 5 stars

This is my 3rd car purchased from…

This is my 3rd car purchased from Sandles Supermarket. All cars are good quality, professionally prepared for sale and there is no pressure from sales person. I can highly recommend Sandles Supermarket, if you want piece of mind, No problems whatsoever with purchased vehicles.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent sales experience

I was really impressed with the quality of service and how knowledgeable the sales staff were. Gina was very helpful and friendly; she gave excellent advice and helped me to find a car that would be suitable in the right price range. I was put under no pressure and given plenty of time to test drive the car and consider options before taking a decision. All the financial details and paperwork was explained clearly, and I have been really happy with my purchase.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Efficient process; honest car

I bought a Ford Focus for a fair price and one month in am very happy with it: it's just what I was looking for and exactly as advertised. The whole process through viewing, test drive, purchase was smooth and trouble-free. Thanks Gina :)

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sandles

This is the 3rd or 4th car purchased from Sandles. The sales people are very helpful, never pushy. The car I’ve just bought is perfect, and immaculately clean when I collected it. I dealt with Liam, who was always helpful and kind. The purchase was done very efficiently, everything went very smoothly and I can’t praise the company enough. Would recommend 100%

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, friendly and really helpful at every point, never brought from garage before but on this experience would highly recommend. Gina the sales rep was amazing.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended for all customers, they always very helpful and honest , that is my another car from them . I will newer go to other places.

8 November 2024
Unprompted review
Rated 5 out of 5 stars

Lloyd Peacham was very active and…

Lloyd Peacham was very active and helpfull. He came to us straight after spotted us on site and ask if we need any help.
All documents was done within one week
Generally nice, clean and friendly atmosfere
They offere pick up if necessary

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Very smart and professional

Sandles were very helpful, allowed me to look round the car, test drive, take as long as I wanted to decide, no pressure and when I decided I wanted the car, it was straight forward and easy, no hassle.
Once I took delivery of the car, the next day a warning light came on the dash, they had it back in, courtesy car for me, and the problem was sorted. Very professional.

1 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look