Safe Step Walk-In Tubs & Showers Reviews 

Tub door repair - Knowledgeable technician that shared what he knew without asking. He was also very pleasant to have in my home. I felt safe and comfortable during his visit

Keeney Pathe
.was pleasant on phone & in person
.knowledgeable & gave detailed
explanations
.listened & showed patience when
questioned
.offered helpful advice demonstrating
wealth of experience

We couldn't be happier with our walk in shower. Ours was a challenging job to say the least but safe step handled it well. The installers were fantastic. The company it's self is were great to deal with and the product looks better than we thought it would.

Safe step is an outstanding company. I appreciated how they worked with my budget regarding purchase. Installment was excellent they went over features so I understood how my tub worked . I needed a few adjustments and the technicians were professional. Safe step honors their warranty. No questions . It was a challenge getting to a representative but I received help immediately. Excellent customer service by all members of the company. They can be trusted.

We've had our Safe Step Walk-in Tub since February 22, 2021 and we've been very happy with it. We had David Garcia come out to replace a hinge and he was very nice and respectful. He answered my questions and he was very knowledgeable. I've recommended Step Step to our neighbors and friends. Thank you!

Good product, poor follow up customer service. We had an unusable garden tub converted to a walk-in shower. We had used Safe Step previously to install a walk-in tub in another home and are satisfied with the product. During installation of the shower the technician failed to caulk the bottom guide for the sliding glass door. This let water run out on the floor. We called the salesman who referred us to customer service. We called customer service and were told that a service technician would call to schedule an appointment. A week later we went through the process again. It has now been over a month and we're still waiting for the call to schedule the appointment. We finally had the caulking done locally so we can use the shower.

It is a SCAM!!! I was very adamant that I wanted strong hydro jets in my walk-in tub! Made that point several times with the salesman. I did not want all the bells and whistles, just wanted a good jetted walk-in-tub ... but was told that there was no heater in the basic model. Both of my previous jetted tubs in my previous home had inline heaters and really good jets. He told me I would not have heat in the basic model. Also he showed me a video of him getting into and out of the tub via the door easily and he WAS a big guy at the time ( I did not even realize it was him from the video as he has lost weight). Was also told that their model was a better SEALING door as it was a INWARD opening door. He went down and lookekd at the electric and water heated and said all was good. A month later they showed up to install it and the electrician said I was probably going to need a new water heater ... I said I would wait and see. the installer got the tub in and then was showing me how everything worked and discovered that the "drain" function was not working properly. Then he was just going to leave and I said ... wait ... you better make sure the DRAIN PROBLEM is addressed NOW as opposed to me trying to get someone to come out later as this is my ONLY bathing facility in my house ?!?!?!?! He said yes and after TWO conferring phone conversations he apparently had the control board wiring hooked up wrong. So off he went. I get in the tub and it is pretty dang close and the door is really difficult to latch. I am a stong, in shape person and I am getting this tub ahead of the game as I have autoimmune issues and am now 62, but that door is difficult to close. I have had two other jetted tubs and three out door hottubs so I know how to direct the jets etc to optimize the jet power. I also was shown AND read the directions provided to me! BOY was I dissappointed! The jet power is super wimpy! Not even close to what I got on even the lowest setting on either of my previous indoor jetted bathtubs that cost under $2000 dollars each! What a total waste of money for over $20,000!!! So I called the electrician to report that my water heater appeared to be adequate (thank goodness!!) and mentioned to him that the jets were really worthless and he said the installer was on vacation, but I should probably call the salesman who sold it to me. I waited a couple of days for the installer to get back and called him and said well maybe the wires were still hooked up wrong or something, because I was just expecting so much more?! He told me the tub was working fine far as he was concerned and that I should call the salesman as well. So I called the sales man and he was flumoxed at that either of those guys would tell me to call him! He said that someone would be getting to back to me about my complaints in the next few days. So "Jennifer" called me and left a message and I called back 3 times and got her voice mail and I left a message. Then I called the sevice number department number she had left me in the original message and voiced my complaint about A) that I had scavanged my previous hand held shower head from the installer (thank goodness!) because their handheld shower head was WORHTLESS! I replaced it with my old one and it is SO MUCH BETTER! Then I voiced my complaint that for the price of that tub and the emphasis I had placed on having good hydrojet power that it was a bitter disappointment. She said well you are paying for the warranty and that they only sold "gentle" hydrotherapy in their tubs. I said BS ... that is not what I was "sold". She just kept ignoring what I was saying "blah" "blah" "blah". I got increasingly irritated and she said I was being "rude" ... well, they are just gaslighting you here for over $20,000. So BAD! She said there will be a tech getting ahold of me for a followup service visit, but that I 'got what I paid for'. THEN I found the customer reviews ... LOTS OF BAD REVIEWS!!! DO NOT BUY ANYTHING FROM SAFE STEP! TERRIBLE RIPOFF!!! High pressure on-the-spot misleading sales and BS sales and service followup. After reading the reviews I expect that my door will start leaking any minute. Worst investment I have ever made. Like one of the other people said ... I could have bought two BRAND NEW TRUCKS for what I paid for a joke of a jetted tub that does not really jet, the door is really difficult to close, it takes FOREVER to fill up and the company really does not care. Also the shower "curtain" is worthless and a mess and their "Customer Service" is pretty much nonexistent.

If I could give this, no Stairs, I would this company pray on seniors buyer beware. I purchased this based on what the sales person told me. I was told that they would go through the attic which they did and then they didn’t after they broke the frame to my attic, they then cut a hole in my ceiling and went through the ceiling And left a terrible mess along with paint everywhere. Their customer service is a joke. They tend to be rude and condescending everyone that was on my contract sheets no longer works for the company that should’ve been my first clue that there was a problem. I have a shower that doesn’t work a tub that fills slowly and empties slow slowly and I’ve had a plumber out here twice, who told me that they put the wrong connections in I have now spent an additional $4000 and still don’t have a working tub shower. Five months and I haven’t been able to use the shower

Would give no stars if I could. Such as bad experience do not buy from these people. They installed my bath and water was scalding. It took a month before a plumber came to fix and the hot and cold faucets were around the wrong way. Now the plumber left and damaged my ceiling allowed water to run through and sealed bath so bad. Stay away from this company.

We bought a safe step tub because we were in our 70’s and the salesman told us it would improve our quality of life. It is the worst investment that we have ever made in our lives. We feel that we were taken advantage of. We thought this tub would be the answer to our prayers and instead it has truly been a nightmare. The door will not open most of the time. Our electric bill tripled the first month and we only filled it twice. Our water bill almost tripled. We don’t use it anymore because it is hard to sit in it and wait for the water to fill. It’s supposed to empty the water super fast, but it is super slow to drain. Also, we can’t afford the water and electric to fill it up. We have an 80 gallon water heater and it runs cold long before the tub is full enough to run the jets. You can’t stretch out in it and use the pillow provided because it is so short. Not comfortable at all. We would gladly trade it for a jacuzzi tub. We have over $20,000 invested and feel that we were ripped off. If anyone is interested in trading us for a simple jacuzzi tub, please get in touch. If the salesman had pointed out the negative parts of this tub, we wouldn’t be in this situation of having a huge investment that we get no benefit from. Beware if they come to your house-we feel it’s elder abuse.

I love the shower and the tub. I love the shower tub. It’s so safe. The people that came to put it in. Did a really good job. They were super nice. We have all my nieces and nephew here and they were super nice to them. They really did a phenomenal job. I really do love it. This is from Miranda Lappan

The salesperson was a nice person. He told us that our 40 gallon water heater should suffice, but we may have to upgrade. After installation, we had hot water to the rest of the house, but none to the tub itself. After calling 2 different plumbers, we were told by each plumber that step in tubs need at least an 80 gallon tank in order to have enough hot water. If we had truthfully been told this from the beginning...not that we MAY need to upgrade...but that we definitely WOULD NEED to upgrade, then we would have had a clearer idea of how to proceed.
UPDATE
Safe Step walk in Tubs did reach out to us after we had submitted our review. The nice person whom I spoke to told me that Safe Step should have offered us an
$800 discount at the time of the sale if our hot water heater needed to be replaced. She checked our paperwork and said that the discount had not been offered to us. We were told that our 40 gallon tank should suffice. However, we had 2 different plumbers come to assess our situation. They both said that an 80 gallon tank was the minimum needed for use with the tub. To replace the tank, in order to use the tub, we paid $4100 to the plumber and @$586 for the electrician, we may have reconsidered buying the tub knowing there would be this additional cost.

Generally satisfied. Some careless work in cutting and pasting trim around door. The tub works well and is very helpful for my Parkinson's. I am 5'10, 170 lbs and find the opening tight getting in or out. Stretching out is not possible since the tub is short. Thre is no need for a bidet jet since that would be unhealthy. Also make sure your hot water tank will accommodate the amount of water needed in the tub. I think the amount we paid was somewhat excessive but now that the tub fulfils an important role, the investment was worth it.

We recently had our furnace winter service completed. When the technician was done, we asked him to take a quick look at some dark spots on the ceiling in another room in our finished basement. As soon as he touched the sheetrock, his finger went right through it, and a large chunk of the sheetrock fell down. He immediately said you have a very bad leak to have so much mold covering the wood beams and causing the sheet rock to fall apart from all the mold and water that soaked into it. After a bunch more sheet rock literally fell down, he said you have to call a mold remediation company immediately and that cost $4700.00! He determined that the leak came from the Safe Step tub drain, and said it had been leaking for at least three years, which explained the large accumulation of mold. He said the leak was caused by poor installation or lack of knowledge on the part of the contractor. The drain from the tub is white PVC pipe, and they connected it to the existing ABS pipe, which is black plastic pipe. The plumber said that a transition piece needs to be installed, but it wasn't, and if it isn't used, the proper glue needs to be used and even then its still not the correct way. The installer had covered everything with plumber's putty on top of that connection. I cannot in good conscience recommend Safe Step products. They will warranty it, but it's just not worth the aggravation, especially at the cost of well over $20.000.00 for safe step walk-in tubs, you can see all my previous complaints with this safe step walk in tub.

Excellent product and caring people who believe in their product.

I had a safe step shower installed August 2023 and now the shower rod keeps falling down. I called the company and was told they do not have a warranty for that. I asked what am I suppose to do she stated they could have someone come put it up for $179.00 an hour I told her no, I wasn't going to pay that. The shower rod should have been screwed in the wall like the safety bar. I wouldn't recommend using this company you put in a shower but do not cover the shower rod that was put up poorly. The only thing that holds it up is adhesive.
I contacted Safe Step 12/03/24 customer care after reading their respond. They just repeated to me there is no warranty on the shower rod. I still stand on my complaint about this company.

We were so excited to have our safe step tub installed! It looked beautiful and I couldn't wait to use it. But, every time I tried, something would break. I would call, they would come out. I'd try again and something would break again!! We had the tub for 7 months before I actually had a good bubbly soak. Then the drain started getting stuck. It was almost impossible to open. I called the company and told them to come and get it!! Way too expensive for such nonsense! They said NO!

I have called for service for our safe step walk in tub, it drains on its own and when you turn the jets on it drains even faster. I was told it could take up to 10 days to get a response! That is very poor customer service. I paid a lot of money and feel that it should not take that long to have it repaired.

Elder abuse. Salesman told my mother she would get the use of her legs back with this tub. $28,000! For a tub! Made false promises, and ridiculously overcharged her. Two years later and my crippled mom has died, and I find out how Safe Step had deceived her. Shameful and greedy.