Richer Sounds Reviews 

137,717
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 24,916 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and professional approach, often going above and beyond to assist. Many people highlight the excellent service, competitive pricing, and high-quality products, with some appreciating the value offered. The delivery service is frequently noted for its efficiency, speed, and careful handling of items. However, some customers also noted issues with product condition upon arrival or developing faults shortly after purchase. A few other people also felt that delivery sometimes involved delays or items being damaged in transit. Additionally, some reviewers were not happy with incorrect advice or a perceived lack of follow-up service after the initial sale.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Consumers find product to be positive, often praising the quality, value, and performance of items like... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, helpful, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting promptness and... See more

Price

People report positive experiences with price, often highlighting great value and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff especially Mandy. Made sure that I was aware of any promotions etc. that the manufacturers were having. I won’t shop anywhere else for TVs etc. especially as the founder of Ric... See more

Company replied

Rated 5 out of 5 stars

Having dealt with Richer Sounds before it was an obvious choice when upgrading our TV. Visited their Liverpool branch who couldn't have been more helpful. Ordered A Hisense TV & soundbar & arranged a... See more

Company replied

Rated 5 out of 5 stars

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... See more

Company replied

Rated 5 out of 5 stars

My LG OLED was showing screen burn after 4 years. Richer customer support was excellent despite my fit of anger at the situation. They recommended not going on the OLED route again but as LG now offer... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

138K reviews

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4.9

All reviews

(137,717)

24,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Went to Richer Sounds in Prestwich…

Went to Richer Sounds in Prestwich looking for help and advice. Met the store manager Sam there who was without a doubt the most informed and happy gentleman I have met in a long time, he set up different speakers for me and demonstrated then all through a great array of music. He didn't try to sell me anything I didn't want or need , just what was right for me. I would highly recommend a visit as the staff are great and possess a mind blowing amount of product knowledge.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Exemplary as usual a true professional service.

I’d done some research and had an idea what I wanted. I spoke to Joe at Chester and he was really friendly knowledgeable and confirmed what I was looking at would be perfect he then suggested that some of the other things I was looking at would be a waste of time and money. The price was just what I had budgeted for, customer service was second to none. Joe was awesome and I highly recommend him and the Chester team.

15 July 2026
Rated 5 out of 5 stars

Smooth order process

Smooth order process, fast delivery by two helpful guys and the best price on the market. Very responsive customer service, great communication.

14 July 2026
Rated 5 out of 5 stars

I contacted Richer sounds in Glasgow…

I contacted Richer sounds in Glasgow and spoke to Jordan with regards to getting demo of Wharfedale EVO 5.4 speakers. I had watched many you tube reviews and I felt I needed to hear for myself. Delivery staff were so careful handling speakers into my house. After maybe 20 mins listening in demo room I was satisfied. I ordered a pair of walnut finish and delivery was July 22nd. Speakers were beautifully packaged and didn’t take long to unpack and connect to my Marantz PM7000n . After 40 mins listening I was blowing away with the quantity of sound.. I guess they will sound even better once run. I would highly recommend Wharfedale EVO .5.4 speaker.. to end first class service as always from Richer sounds in Glasgow.

15 July 2026
Rated 5 out of 5 stars

Excellent!

Richer Sounds ate always happy to help, and quick to reply to enquiries.
Their customer service cannot be faulted.
They're always quick to despatch products too.
Excellent!

8 July 2026
Rated 4 out of 5 stars

The guys know their stuff

The guys know their stuff, gave me everything I required couldn’t have been better . Only blimp was they forgot to inform me I needed power cable from amp to cd player / or didn’t supply one with my purchase or would have got 5/5.

15 July 2026

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