Repairguys Reviews 

381
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and respectful when visiting homes to resolve appliance issues. Many buyers note that technicians take great care to remove their shoes, maintain tidy workspaces, and ensure everything operates perfectly before leaving. People deeply appreciate the prompt, efficient repair services that get broken televisions, washing machines, and refrigerators back up and running without unnecessary delays. Consumers also highlight the outstanding communication provided throughout the entire service process, including very helpful advance phone calls and precise time slots regarding engineer arrivals.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting prompt arrival and efficient repairs.... See more

Product

Reviewers mention positive feedback about product repairs, noting that appliances and televisions are... See more

Customer service

People report positive experiences with customer service, highlighting that phone teams are polite,... See more

Delivery service

Consumers find delivery service to be highly satisfying, consistently highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Scott was excellent, friendly and efficient. Our Sony TV had gone a bit faulty and he was able to replace the failed motherboard without issue. Their phone team were also polite, understanding and pat... See more

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

I received a text giving a 2 hour slot the evening before and the engineer Pete also sent a text 30 minutes before arrival, I was really pleased with the way I was kept informed. Pete was professiona... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

381 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(381)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Replacement Panel fitted

Scott came out to replace the screen panel on our LG TV under our John Lewis warranty. He was prompt, courteous, and exceptionally polite—he even insisted on taking his shoes off, which was a lovely touch. He completed the repair quickly while showing fantastic attention to detail and great care. He worked neatly and made sure to clean up, taking away the old panel and all the packaging from the new part. I honestly can’t rate Scott highly enough. Outstanding service!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Scott, LG OLED

Scott, repaired my LG OLED TV which I bought via John Lewis, the power board was the culprit and as soon as he was able to source the part the TV was back up and running like nothing happened to it, can’t thank him enough, tremendous job, highly recommend! Many thanks!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Matthew was fantastic

Matthew was fantastic. He came out to fix our dishwasher and did a brilliant job. Efficient, very knowledgable and really friendly. We would highly recommend.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Matthew

Matthew came out to fix our Samsung washing machine. Had all the parts with him, a quick repair and some guidance for future - all sorted. Ideal!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

LG OLED TV Repair by Scott…

On the 30th July Scott returned to put a new circuit board in our LG OLED TV. He completed the task effectively and efficiently. We were grateful that he set the TV up with the Internet and didn't just fix it and walk off leaving me to muddle through setting it all up again. Scott was thoroughly pleasant throughout and he clearly knows his job inside out. Previously he had diagnosed the fault and we had to wait for the new part to come in. On the days and time slot he was due he rang or texted with a time he would arrive.
Scott and the office staff are a well oiled team. You speak to real people, not irritating bots ! I would like to give a particular shout out to Angie who was so helpful in arranging the day and time of the visit. She also explained clearly what we should expect. You can have complete trust in The Repair Guys they provide good old fashioned service.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

We were having problems with our tv

We were having problems with our tv. Scott thought we needed a replacement part which he he obtained and replaced. He then reset the tv to make sure everything was working. All the time he was very professional and friendly.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service with good communication.

Great service with good communication.
Scott did a great job sorting out our problematic TV, which took more than one visit!
Highly recommended.
Thank you

20 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great experience with the repair guys

My experience with the repair guys has been a positive one. Tv was collected within the 3 hour slot. Scott arrived, was very knowledgeable, explained what the process would be and a rough time scale . Then when the repair was completed I received another txt with a time slot and then another txt from Scott when he was 15 mins away. Tv was brought in, unpacked and tested for me. Really happy thanks Scott. Time will tell if the Samsung TV stays working which is down to Samsung .

27 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Scott was very professional

Scott was very professional, most helpful to detail. A credit to his profession. Thank you so much Scott.
Sue Brennan.

27 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a great experience with Repairguys

Had a great experience with Repairguys. Scott was friendly and helpful. Arrived on time with plenty of notice to take away my TV to get it fixed. Notified me in advance when the TV was ready to be returned. Was packaged well in transit and returned in working order ready for use. Scott even offered to place the TV where required but was happy to do this myself. Overall a friendly, efficient company and the service received from Scott was of a very high standard. Would highly recommend using. A big thank you.

23 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

We had Matt out to do an investigation…

We had Matt out to do an investigation on our Samsung washing machine which had recent broken. He was very thorough with the initial investigation and then went on to explain what had happened and why. This was very helpful in understanding what the issue was and then went on to inform me of what would happen next regarding the report and follow up from Samsung. He also explained what the possible options would be in regards to the repairs. Overall he was very helpful and friendly and I really appreciate them coming out to sort this as quickly and efficiently as they have.

23 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great fast service

Great fast service, polite and knowledgeable repair man - Scott. Would highly recommend.

22 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and professional member of staff called Scott who went above and beyond in sorting out our TV. The communication was good and overall I highly recommend this company.

21 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Had a faulty sony tv that had to be…

Had a faulty sony tv that had to be replaced under warranty. Great communication with Repair guys. Scott turned up on time, replaced and set up new tv. Excellent service. Thanks Scott.

16 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Happy with repair guys service

Scott visited my property today to fit a new part for my TV. He sent a message letting me know he was 15 mins away and was on time. TV fixed quickly and efficiently. Very pleasant chap, very respectful of my property, took shoes off before walking on carpet without being asked to do so. All in all I am extremely happy with the service. Thank you Scott.

20 July 2026
Unprompted review
Repairguys logo

Reply from Repairguys

Thank you for your review!

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