Repairguys Reviews 

383
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the assigned engineers for being exceptionally polite, highly knowledgeable, and extremely professional throughout various home appliance and television repairs. People deeply appreciate the clear and reliable communication channels, noting that support staff consistently provide helpful advance arrival time updates and practical technical guidance. Consumers also highlight the prompt, efficient scheduling process alongside smooth warranty handling, which ensures that complex technical problems are resolved successfully. Reviewers are particularly impressed by the spotless, tidy workspace left behind after visits and the respectful handling of personal properties by technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising engineers for their professional and efficient... See more

Service

Clients share positive opinions on service, highlighting prompt arrival and efficient repairs. Consumers... See more

Product

Users describe positive interactions with product repairs, noting that technicians efficiently resolved... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and knowledgeable team.... See more

Delivery service

Customers had positive experiences with delivery_service, noting that engineers and drivers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our Samsung Tumble Dryer had failed and was generating a loud banging noise. Hayden from Repair Guys was scheduled for initial triage visit, where he arrived on time and in line with text message upda... See more

Company replied

Rated 5 out of 5 stars

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has... See more

Company replied

Rated 5 out of 5 stars

Matthew came out to fix my washing machine today & I was amazed by his knowledge & expertise of his work. Matthew has temporary fixed my machine until part is ordered. Very polite,clean & tidy & cont... See more

Company replied

Rated 5 out of 5 stars

Excellent service. From 1st contact to finished repair. The guys kept me informed and were even able to re schedule at short notice. I would definitely recommend them. Scott was amazing, polite and... See more


Company details

  1. Appliance Repair Service

Written by the company

We are the South West’s leading independent TV & appliance repair centre providing workshop repair facilities and in-home support for home entertainment equipment and domestic appliances.


Contact info

4.9

Excellent

TrustScore 5 out of 5

383 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(383)

355 reviews in the last 12 months

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Rated 5 out of 5 stars

Got a text for my appointment told them…

Got a text for my appointment told them I only had a couple of hours available on that day. Received a phone call from Matthew saying if I was home he would arrive in half an hour on his way home. He turned up did the repair done and dusted really appreciated it, thank you Matthew

2 July 2026
Unprompted review
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Rated 5 out of 5 stars

Hayden was a great guy who came out and…

Hayden was a great guy who came out and replaced the door on my Samsung American fridge freezer thank you for fixing it in such a quick time frame. Definitely recommend.

7 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

We had Scott from Repair Guys come to…

We had Scott from Repair Guys come to sort our Samsung 65 inch TV that had a sound issue. It was an insurance claim through Domestic and General. Scott was brilliant, replaced the parts in our living room and explained what he was doing. He also reset the TV and even gave the screen a good clean and all is good. The company themselves were easy to contact and quick in doing the job. Would recommend them and hopefully you get Scott turn up.

7 July 2026
Unprompted review
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Rated 5 out of 5 stars

Scott was a great technician

Scott was a great technician. Attentive, he spent time trying to understand the problem . Was a quick responding to messages on delivery of my TV. He was helpful with helping me remove my TV from its bracket. They sorted the problem. Would definitely recommend Scott to anyone needing a repair.

6 July 2026
Unprompted review
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Rated 5 out of 5 stars

I couldn't be happier with the service…

I couldn't be happier with the service I received. Matthew was professional, punctual, knowledgeable, and quickly diagnosed and repaired my washing machine. Everything was explained clearly, and the repair was completed to a very high standard.

It's rare to find someone who is so reliable, honest, and genuinely committed to doing an excellent job. My washing machine is now working perfectly, and I wouldn't hesitate to recommend his services to anyone looking for a trustworthy appliance repair specialist.

Thank you again for the outstanding service!

4 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your lovely review. I'll give Matt a pat on the back!

Rated 5 out of 5 stars

Washing machine fixed in under 24 hours

I logged an issue with my washing machine and within 24 hours Matthew had come out and made sure it was working perfectly fine in a very short time, couldn’t ask for more, thank you Matthew 👍

3 July 2026
Unprompted review
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Rated 5 out of 5 stars

I had a samsung eco bubble go wrong and…

I had a samsung eco bubble go wrong and under warranty these guys came out to fix it. Hayden came out quick and after 1 week the replacement parts were installed. Very happy and would use them again!

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Quick and efficient repair

Quick and efficient repair
Tumble dryer was fixed and repaired within two days as parts had to be ordered, matthew was polite and professional throughout and kept the area he was working in clean.
The tumble dryer is a lot quieter having had the belt and motor changed and it is like a new machine

3 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Hayden was great

Hayden was great. Fast, efficient, professional. Even took the rubbish away 😁

26 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Great service prompt and efficient

Hayden come to find out why our brand new Samsung fridge freezer was leaking
Water. He diagnosed straight away and ordered the replacement part.
It was replaced today and fridge now dispensing water without leaking now we’re just waiting for the ice to be ready!

2 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Repairguys

The first visit to repair my tv required a replacement panel this was supplied within a week and quickly replaced by their engineer Scott who was very knowledgeable, removed his shoes before entering and had my tv working in no time. Very polite man thank you Repairguys. Roy Blaber

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Matthew was extremely reassuring and…

Matthew was extremely reassuring and practical . Showed & explained to me what was going on with the cooker . Very calm , very kind.

1 July 2026
Unprompted review
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Reply from Repairguys

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Rated 5 out of 5 stars

TV replacement screen

I had Scott come out and replace my TV screen today and honestly I could not thank him enough. He was friendly and explained everything for me. Really respectful. From when i first contacted repair guys right up untill it was fixed the communication was brilliant. Thank you repair guys and thank you so much Scott.

1 July 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

I contacted Samsung as our 55” TV…

I contacted Samsung as our 55” TV started to have the backlight bubbling, within two days (which was a weekend) Repair Guys came and collected the TV, and a week later, delivered it back completely repaired, and no sign that it had been opened up. Which is excellent!

Thank you to the technician Mike for an amazing repair job and Scott for the speedy collection and delivery.

If I need anything repaired in the future, these are the first people I’ll be contacting.

29 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Samsung TV Repair - great service from these guys!

Scott came to repair my 55” Samsung TV which needed a new power pack. He was professional and efficient. He even helped to swap it around with my other TV. All round, my experience with RepairGuys has been great. No quibble, came out within 24 hours of reporting my problem and TV back up and running within a week. Great service

24 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

Rated 5 out of 5 stars

Warranty repair of Panasonic microwave…

Warranty repair of Panasonic microwave by The Repair Guys. Good communication regarding collection from us, success of the repair and arrangements for return. Scott returned it today, was punctual and polite.

25 June 2026
Unprompted review
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Reply from Repairguys

Thank you for your review!

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