RentalCover.com Reviews 

22,591
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and easy process for filing claims, appreciating remarkably fast response times and quick approval. Many consistently report prompt and full payments or refunds, often within a few days, making the overall service highly satisfying and leading them to recommend the company. However, some customers noted communication issues, reporting ignored emails and claims taking weeks to process. Others experienced delays in receiving refunds or had claims declined due to specific conditions, like lacking a police report, or received less than expected.

What people talk about most

Claim

Reviewers mention positive feedback about the claim process, often describing it as easy, straightforward,... See more

Service

People report positive experiences with service, with many expressing satisfaction and gratitude for the... See more

Payment

Customers consistently note positive experiences with payment, highlighting the speed and ease of the... See more

Response time

Customers had positive experiences with response times, with many reporting quick turnarounds for claims and... See more

Refund

Consumers generally report positive experiences with the refund process, often describing it as quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Price was fair, and we ended up needing it when we were hit on our return journey! The process of getting a submitting our claim was straight forward, the communication was quick and thorough, and eve... See more

Rated 5 out of 5 stars

I took RentalCover on a whim for a car rental in Europe. A scratch in the door from a very tight garage exit resulted in a bill of over $3,000. I had low expectations for coverage based on my prior ex... See more

Rated 5 out of 5 stars

Brilliant company to deal with. We needed to make a claim, after Green Motion stated we damaged the hire car ( we do not believe we did, and would never use them again) We filled in a very strait... See more

Rated 5 out of 5 stars

I have used RentalCover.com for over 5 years when hiring cars, saving me 50-70% against the cover offered by the rental companies. Recently I needed to make a claim, the process was easy, response cam... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(22,591)

6,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

DO NOT BOOK WITH THIS COMPANY!!!

DO NOT BOOK WITH THIS COMPANY!!!! We waited 3 hours at the airport to be picked up, the staff were extremely unhelpful absolutely no communication at all. They send you from terminal 1 to terminal 2, every time you call up you get a different unhelpful person on the phone

14 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi AMbought,

Thanks for your feedback, we’d like to look into this properly.

We weren’t able to locate your case based on the details here. Please contact us via our support form (https://www.xcover.com/en-us/contact-us) and include reference TP-7486618 so we can link your request to this review.

To help us find your policy quickly, you can include one of the following:

– Policy or booking reference (ending in INS)
– Partner reference number
– Email used at purchase

Once we have this, we’ll review your case and follow up.

The XCover Team

Rated 5 out of 5 stars

Excellent experience with RentalCover

Before my recent trip to the UK, I bought rental car insurance through RentalCover. Unfortunately I had an accident that caused significant damage to the rental vehicle. Once I received the bill from the car rental cover, submitting the claim to RentalCover and getting reimbursed was very easy. The team at RentalCover was responsive and fair. I would recommend them to anyone renting a car in the UK. Finally, ignore your satnav when it says to do down a very narrow country lane...

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast and smooth service.

Fast and smooth service.
Was to quick with my claim, before the final claim from the rental company, but no problem with contact to RentalCover to rais my own claim. Well worth the money.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Had to make a claim for a chipped Window.
Reasonable paperwork, fast approval and an even faster payment.
My first positive experience with a Insurance.
Keep up the good work, I’ll be back next year with a insurance from you

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast and straightforward claims process

My rental car was stolen during a trip to Sicily. Consequently, the rental agency charged my card for the theft deductible and administrative fees, totaling nearly €1,800. I submitted my claim online with the required documentation (police report, final invoices, rental agreement, and proof of payment). The claim was reviewed and approved within a single day. RentalCover refunded €1,680, which accurately covered the €1,600 theft excess and the €80 admin fee (excluding the missing fuel, as expected). The overall process was efficient and without unnecessary bureaucracy. A reliable service that did exactly what it was supposed to do. I can definitely recommend them."

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I've Insured through Rental cover 3…

I've Insured through Rental cover 3 times, appreciate the uncomplicated process.. it was very quick straightforward covered for 3 days. There is daylight between the cost of rental cover and the exorbitant rate charged at the front desk. Hopefully I will not have to ever reach out to Rental cover for a claim but from what i have read so far they seem to be worth their Trust Pilot Stars... and I will be using Rental cover again!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

"Based on my experience, I felt completely ignored once they had my money."

I had a very disappointing experience with RentalCover.

I purchased car rental insurance through them, and their policy clearly states that you can cancel your insurance at any time before picking up the rental car, with the refund processed within 3–10 days.

I cancelled well before collecting the car, but after more than three weeks I still haven't received my refund. Even worse, they have completely ignored my emails and provided no update whatsoever.

Poor customer service, poor communication, and failure to process refunds within the timeframe they advertise. Based on my experience, I cannot recommend RentalCover and will never use them again.

14 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Lucky,

Thanks for your feedback.

We’d like to review this in detail and ensure it’s handled correctly. Please contact us via our support form (https://rentalcover.com/help/about-your-cover/how-to-contact-us) and include reference TP-7481224 so we can locate your case and assist.

The RentalCover Team

Rated 5 out of 5 stars

Surprisingly smooth process for claim

Buying an insurance policy, one is never sure what will happen when one has a claim. Returning home, gathering asked-for info, submitting claim - all online - was relatively smooth. At first the amount of asked for info looked daunting, but I worked through it. And then my claim was fully paid! I was so surprised and relieved. There was about a 4% charge for currency conversion which was a little disappointing, but hey - everything else I got back, so I am pleased! An aside: I did contact the rental car agency and asked for as much paperwork I could, and thankfully, they were quick and thorough with their forms which I attached to the claim. And, do your best to take your own pictures of damage done to vehicle to corroborate what rental agency claims.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

​I had a wonderful experience with…

​I had a wonderful experience with Rentalcars. I needed a refund for my insurance, and the process was incredibly fast and smooth. The money was back in my account within 24 hours! Highly recommended and excellent customer service.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

I used Rental Cover on booking.com with…

I used Rental Cover on booking.com with Full Protection , i had an accident at Lesbos , the System of the rentalcover is very useful and easy to fill the documents and very fast operation occured Special thanks to Rental Cover ! I will be using it at All my Trips to outside of my Country…

13 July 2026
Unprompted review

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