RentalCover.com Reviews 

22,714
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 4,957 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the straightforward and easy process for filing claims, appreciating remarkably fast response times and quick approval. Many consistently report prompt and full payments or refunds, often within a few days, making the overall service highly satisfying and leading them to recommend the company. However, some customers noted communication issues, reporting ignored emails and claims taking weeks to process. Others experienced delays in receiving refunds or had claims declined due to specific conditions, like lacking a police report, or received less than expected.

What people talk about most

Claim

Reviewers mention positive feedback about the claim process, often describing it as easy, straightforward,... See more

Service

People report positive experiences with service, with many expressing satisfaction and gratitude for the... See more

Payment

Customers consistently note positive experiences with payment, highlighting the speed and ease of the... See more

Response time

Customers had positive experiences with response times, with many reporting quick turnarounds for claims and... See more

Refund

Consumers generally report positive experiences with the refund process, often describing it as quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Price was fair, and we ended up needing it when we were hit on our return journey! The process of getting a submitting our claim was straight forward, the communication was quick and thorough, and eve... See more

Rated 5 out of 5 stars

I took RentalCover on a whim for a car rental in Europe. A scratch in the door from a very tight garage exit resulted in a bill of over $3,000. I had low expectations for coverage based on my prior ex... See more

Rated 5 out of 5 stars

Brilliant company to deal with. We needed to make a claim, after Green Motion stated we damaged the hire car ( we do not believe we did, and would never use them again) We filled in a very strait... See more

Rated 5 out of 5 stars

I have used RentalCover.com for over 5 years when hiring cars, saving me 50-70% against the cover offered by the rental companies. Recently I needed to make a claim, the process was easy, response cam... See more


Company details

  1. Insurance Agency
  2. Auto Insurance Agency

Written by the company

RentalCover.com provides complete protection for your rental vehicle, at a fraction of the cost charged by rental car companies. We offer much better car hire coverage with zero excess. Be fully covered with no exclusions unlike other waivers offered where a customer would usually need to pay significantly more to cover windscreen, keys, underbody, tires etc. Our claims are processed in 1-3 days plus we have a 100% free cancellation guarantee up until 24h before pick-up.

Don’t let rental car damage cost you thousands!

Written by the company

Get full bumper-to-bumper protection with $0 deductible for any rental car or car share or motorhome worldwide for $134 less† than Collision Damage Waiver at the rental desk.
RentalCover.com provides complete protection against theft and costly damage to your rental vehicle, at a significant savings to the rates charged by rental car companies. Get the peace of mind that comes from knowing that a small scrape won’t turn into thousands of dollars of repair costs and fees. We provide even more complete protection than the loss or collision damage waiver offered by leading rental car companies, at a fraction of the price.
Compatible with ANY rental car company WORLDWIDE!

50% cheaper than the insurance offered at the rental desk

If you find a cheaper policy just email us the quote and we will beat it.

If you find a cheaper policy just email us the quote and we will beat it.
We also have an unconditional return policy, you can modify, extend/reduce and cancel any policy before the trip commencement date and receive a full refund.

Contact info

4.8

Excellent

TrustScore 5 out of 5

23K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(22,714)

6,143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

claim declined

claim declined
no answers many remşnd dispute not resolved send all email to complaint team no answers they declined my claim for raison that i avoid to hit car front of me and be my fault and heating side walk and garbage

24 May 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Nacer,

Thanks for your feedback.

Your case has been escalated to our Complaints team for a full review. They will assess your case end-to-end and contact you directly with the outcome.
The RentalCover Team

Rated 5 out of 5 stars

Great experience

Great experience, I damage my rental car and rentalcover paid in full, the whole process was smooth and took less than 10 min to upload the document and payment was in my account in 3 days. Thank you for the peace of mind!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Price promise policy

The company advertises beating any price promise. However when you write to them the response received was that they do not have any such policy.

very unprofessional

17 July 2026
Unprompted review
RentalCover.com logo

Reply from RentalCover.com

Hi Customer,

Thanks for your feedback, we’d like to look into this properly.

We weren’t able to locate your case based on the details here. Please contact us via our support form (https://www.xcover.com/en-us/contact-us) and include reference TP-7517695 so we can link your request to this review.

To help us find your policy quickly, you can include one of the following:

– Policy or booking reference (ending in INS)
– Partner reference number
– Email used at purchase

Once we have this, we’ll review your case and follow up.

The XCover Team

Rated 5 out of 5 stars

Logged a claim

Logged a claim, uploaded all requested documentation. Claim approved in full within 48 hours and payment received after another 48 hours. Cannot fault the claim process

17 July 2026
Unprompted review
Rated 5 out of 5 stars

My claim was settled quickly

My claim was settled quickly. As soon as claim was approved I received funds into account. Very happy with service. Would recommend to anyone.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Valencia 2026

I love in America, had an accident in Valencia, Spain while on vacation. I am very much appreciative that the rental company suggested that I insure the vehicle. I was alerted by the insurance company immediately after the car rental company alerted them. The instructions to submit my claim were very clear, concise and easy to follow. My claim was paid in 48 hours...no further questions were asked. Thank you for your diligence.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a car accident and your company…

I had a car accident and your company paid out the entire amount to me that the fraudulent Car Company overcharged I do not wish this upon anyone but your company held up your contract and paid me out but WOODFORD CAR RENTAL IN South Africa is the worst most dishonest company i have ever dealt with. Thank you for honoring your contract.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Incredibly Fast

We had to make claim, and Rental Cover made it easy, and they were incredibly prompt about assessing the claim and paying us for it. Within 48 hours, we had reimbursement money in our account. What a relief! We will you Rental Cover again and would highly recommend them to anyone!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Rental cover!

I am very glad I took a rental cover for the car in Mallorca! The car rental office in Mallorca charged me incorrectly for something but I couldn’ proove I was right. It took me some time to upload all the documents, contract, invoice etc but then I recieved the amount wirhin 2 days. It is not the first time I took the rental cover but the first time I had to use it and now for sure I will continue to take it always.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly impressed with how smooth…

Incredibly impressed with how smooth and trouble free this service provision was.

I’d read the instructions from their website before speaking to the rental company so I had the documents I needed, submitted my claim online quite easily, instantly had verification that it was received, a couple hours later advised it was approved, and within a total of 6 hours, I received payment. I’d actually managed to have the claim processed and paid faster than the rental company processing the charge to my card - which is incredible. Exceptionally impressed and reassured I will use this service again!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The after service from RentalCover was exceptional. I was unsure about claiming for damage underneath the vehicle which was pointed out after my rental car was returned which I had not noticed when the contract began. I also could not be certain that damage had been caused during the rental. However I made a claim as the charge had been deducted from my deposit. The required information was sent and the claim accepted and paid to me without delay. I could not be happier with the outcome and would recommend this company to anyone, rather than taking out usually exorbitant costs from rental companies who will also challenge any claims.

15 July 2026
Unprompted review

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