puzzleYOU USA Reviews 310

Good Quality Product! Making an ordering the puzzle was very easy. You're kept in the loop as far as communications and when you should receive your puzzle. The pieces are VERY sturdy and not easily bent. My granddaughter loves puzzles and this was a special gift for her. It was my favorite picture of the two of us and the quality of the picture was amazing. I definitely recommend this product.

Worse company I ever ordered from the product is low quality and they surprise you with extra shipping fees becouse they are from Germany. Just by local and avoid these people. I thought the price was decent till I got an additional 1/3rd the price added in fees. I definitely feel ripped off I could have gotten the same thing for less.

Do not use this company. Poor customer service. I bought 1000 piece puzzle. Paid $15 shipping from the company and then got a surprise shipping fee of $20 from UPS. When I complained to customer service about the UPS shipping fee they never responded. When I received the puzzle the date that was on it was cut off. It looked perfect in the preview.

Do not use this company. They cut off a person in my photo then denied any culpability. Customer service made no offer to rectify. There is no proof sent to approve. You either get what you want delivered or you don't. If you don't. They do not care. I lost $300 to their poor system. Do not use this company.

I see several poor reviews but when you read them, almost all are caused directly by the consumer and not the company. My puzzle arrived quickly, just as I ordered it. Pieces were very high quality and durable. I have ordered twice now from this company and no issue either time. You just need to make sure you are uploading high resolution photos and you need to make sure you review it carefully before ordering because you will get what you ordered.

I never had a puzzle made before, and my recent trip to Pigeon Forge, TN made me think to do it just because of the beautiful pics I took. I found Puzzle You while searching online and decided to try it. I'm so glad I did. I got the puzzle very fast and went to work. At first, I was missing some of the border pieces and contacted them. They sent me a replacement puzzle right away and now it is complete and it came out beautifully. I'm about to have another puzzle made and I can't wait. PuzzleYou is now my new place to have puzzles made.

Puzzle came with no picture or size of actual puzzel. Unable to even complete puzzle frame after sorting pieces.

Honestly really good experience. I loved that you can customize the puzzle and even box cover, and it tells you if your photo is good enough resolution for your order.

Easy, user-friendly website, and after I placed the order it was delivered very quickly, and I'm in Canada.

The product seems really good quality, its a gift so I will have to see how the finished puzzle looks but I am thoroughly impressed at the ease of use, fast delivery and quality!

Horrible customer service. They are unhelpful and not willing to work with you. I will pay more next time to work with a company who cares about their customers.

My exp was not good I thought elders should of been smarter again this town shows me the truth thank you..

Ordered 4-1000 piece yesterday than noticed picture I uploaded cut out two my family members. The photo design on their website was so small didn’t notice it at first, noticed wasn’t shipped yet so emailed them to have photo redone. They told me too late. Now I’m getting 131. Dollars of worthless puzzles going throw in trash

I got the 1000 piece puzzle. The picture quality was great. But the puzzle pieces were cut in such a similar shape it was impossible to distinguish a close fit from the correct fit. After doing the border for an hour unsuccessfully we gave up. Maybe the 500 piece would be better

They really did a marvelous job at making my custom picture puzzle! Excellent quality puzzle , feels like a canvas! Fast shipping and amazing customer service! Highly recommend! Definitely be buying more puzzles from them!

Puzzles look great! My only gripe is the box that it came in. The person receiving the puzzle just so happened to pick up some other packages that were delivered on the same day. They immediately figured out what was inside the box because the box has jigsaw pieces all over the box itself. I was going to combine a puzzle and a jigsaw puzzle table with a custom puzzle but the box gave away half the Christmas surprise. Change the box so it doesn’t have the puzzle pieces on them.

They do not mention the import charges to Canada which add 25 dollars more to the cost.
At the end it is too expensive.

I GIVE THIS COMPANY ZERO STARS. CUSTOMER SERVICE IS NON-EXISTENT. AFTER PAYING FEES TO UPS, WHICH WERE CONTINUALLY NOT UPDATES, PUZZLEYOU KEPT ADVISING THAT DELIVERIES HAD BEEN ATTEMPTED, WITH NO ONE TO RECEIVE PARCEL. THIS IS A BUSINESS, WITH RECEPTION FOR DELIVERIES. NO DELIVERIES EVER ATTEMPTED. PUZZLEYOU ASSUMED THAT NO ONE WAS PRESENT TO SIGN, THOUGH UPS CITED THE REASON AS FEES OWING. PUZZLEYOU DID NOTHING TO RECTIFY THIS. INSTEAD, THEY INFORMED THAT THERE WOULD BE RETURN FEES CHARGED AND REDELIVERY EXPENSES INCURRED. THEY DID NOT CONTACT THEIR DELIVERY PROVIDER (UPS) TO SORT OUT THE ERRORS, AND INSTEAD SAID THEY DID NOT KNOW THE REASON FOR THE NON-DELIVERY AND THEY SAID THEY ASSUMED IT WAS BECAUSE NO ONE WAS PRESENT TO SIGN. THERE WAS NOT A SINGLE DELIVERY ATTEMPT AND RECEPTION AT NO TIME HAD UPS ATTEND WITH A PACKAGE FOR DELIVERY.

I am very happy with my puzzles. I ordered 8 of them, in the 1000 piece, which are very challenging. They came quickly and customers need to understand that the quality of their photos are crucial to the quality of the puzzle. Their customer service is also top notch.
I will be ordering more.

Simple process, FAST turnaround.
I ordered a 2000 piece collage puzzle 10 days before our annual family vacation and received it 3 days after ordering. Many of the photos were 10-20 years old, of which I took pictures on my iphone before uploading. 3 pictures were from photo booths 28 YEARS AGO. So the quality of many of the photos was poor and a bit blurry and they were represented the same way on the finished product, however this didn’t bother our group at all since they were faithful representations of the actual old pictures used. We knew it would be more challenging to complete the puzzle and everyone came together to finish it on time. (We ROCK!)
I was very pleased with the experience and will use this company again.
Best puzzle in 18 years of family vacations, everyone loved it and it brought back such great memories!

This was so simple to do. But just because you give them your picture to create a puzzle....don't think for one minute it will be any easier. We loved putting our picture together...enjoying the challenge expected from the best jigsaw puzzles. I am passing this company name on to friends. Well done you!

Terrible. Customer service was very uncooperative. I would not recommend this company.