Francisco Daza was the specialist assisting me with finding the right coverage for our upcoming holiday. He worked closely with me to ensure our expensive vacation was adequately covered along with t... See more
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Amazing customer service from Fiorella Rivero, very kind, informative and gave extra effort to make sure I had everything I needed. Best customer service I have ever received. The prices are very go... See more
Javier was excellent, responsive, in English via WhatsApp from Corp offices in Barcelona while helping me select and purchase the correct plan for my trip. He was able to answer all my questions and s... See more
Company replied
I had an issue purchasing the insurance. I contacted them on Whatsapp and Diana Falla helped me purchase it quickly and efficiently. Having been in Customer Service for several years, and having seen... See more
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Company details
Written by the company
El Seguro de Viaje favorito de internet en Latinoamérica. ✓ Precios honestos ✓ Servicio Excepcional ✓ Conveniente ✓ Globalmente Local ✓ Emisión inmediata de tu seguro de asistencia en viajes
Contact info
4.8
Excellent
9K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Outstanding coverage, great service!
Francisco Daza was the specialist assisting me with finding the right coverage for our upcoming holiday. He worked closely with me to ensure our expensive vacation was adequately covered along with the usual health-related insurance coverage. I paid far less for far more coverage than I found with other companies. Francisco was professional and accommodating and answered all my questions patiently and thoroughly.
22 March 2026
Unprompted review
Reply from Protegetuviaje.com
Hello! Thank you so much for your kind words 😊 We're really glad to hear that Francisco provided you with clear, professional, and dedicated assistance. It means a lot to us that you felt well supported while choosing your travel service.
Customer Service and Quality Management
Protegetuviaje.com®
Muchos correos de re-marketing y post…
Muchos correos de re-marketing y post venta.
que paja estar recibiendo tanto para algo que podría haberse evitado en 3 mails.
25 February 2026
Unprompted review
Reply from Protegetuviaje.com
Hola Iván,
Gracias por compartir tu comentario. Entendemos que recibir muchos correos puede resultar molesto y tomamos muy en serio este tipo de observaciones.
Nuestros mensajes buscan mantener informados a los viajeros sobre su servicio y beneficios, aunque comprendemos que cada persona puede preferir una frecuencia distinta de comunicación. Revisaremos internamente este punto para seguir mejorando la experiencia.
Si lo deseas, también puedes gestionar tus preferencias de suscripción para ajustar la recepción de este tipo de correos.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
Simple Process to subscribe
The process was very simple and the online support was excellent.
16 February 2026
Unprompted review
The customer service is superb
The customer service is superb, Claudia is very efficient and attentive. The response of messages is fast. A very reliable insurance company.
28 January 2026
Unprompted review
Very helpful and managed to converse…
Very helpful and managed to converse with me in English. 100% recommend and spoke about all concerns
23 January 2026
Unprompted review
Reply from Protegetuviaje.com
Hello, Keiran. We are glad to hear that our team was helpful and able to assist you clearly in English. Providing a global assistance service means being ready to communicate effectively with all our travelers. Thanks for the recommendation!
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
Reply from Protegetuviaje.com
Kelly, thank you so much for your kind words. We’re glad to know our team was helpful during your process. We’re here anytime you need us.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
purchasing the travel insurance
I had an issue purchasing the insurance. I contacted them on Whatsapp and Diana Falla helped me purchase it quickly and efficiently. Having been in Customer Service for several years, and having seen the decline of any real customer service, I appreciate her professionalism and courtesy. I will leave another comment after my trip.
10 November 2025
Unprompted review
Reply from Protegetuviaje.com
Hi Kev, thank you for sharing your experience. We’re glad Diana Falla helped you quickly and professionally. We appreciate your words, especially coming from someone with so much Customer Service experience.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
Fast service and precise.
10 November 2025
Unprompted review
Reply from Protegetuviaje.com
Thank you, Mario. We're glad to know you experienced fast and precise service with us.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
no one tells you that only 24 hours are…
no one tells you that only 24 hours are allowed to report problems. We were stuck in London and had to buy another ticket as A Airlines don’t reschedule people that buy w points. We got back to work and took me days to call to file a claim. I was told NO coverage. only have 24 hours to report. CAREFUL. I would not buy from them again. My family and I travel extensively. And many countries these days req health ins. Don’t buy here
23 October 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Lupita, we’re sorry to hear about your perception of the service. We’d like to clarify that the requirement to report any incident within the first 24 hours is not a hidden condition, but one of the main guidelines of our international travel assistance service.
This information is clearly stated in the assistance certificate, in the terms and conditions, on our website, and also reinforced through the emails we send before your trip with important reminders and instructions. The timely notification is essential to activate the assistance and to properly evaluate any reimbursement request.
Our goal is to provide a transparent and reliable service, with procedures designed to protect both the traveler and the company, ensuring that every case is handled fairly and responsibly.
Customer Service and Quality Management
Protegetuviaje.com®
Hola Lupita, lamentamos su percepción sobre el servicio. Queremos aclararle que el requisito de notificar cualquier eventualidad dentro de las primeras 24 horas no es un detalle oculto, sino una de las condiciones más destacadas de la asistencia al viajero internacional.
Esa información se encuentra claramente indicada en el certificado de asistencia, en los términos y condiciones, en nuestro portal web y en los correos que enviamos antes del viaje con recordatorios e instrucciones importantes. Reforzamos esta comunicación para que nuestros viajeros puedan acceder al beneficio sin inconvenientes, ya que el aviso oportuno es fundamental para activar la asistencia y validar cualquier solicitud de reembolso.
Nuestro compromiso es ofrecer un servicio transparente y confiable, y cada proceso está diseñado para proteger tanto al viajero como a la empresa, asegurando una gestión justa y responsable en cada caso.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
Rapidez y precision
16 September 2025
Unprompted review
Reply from Protegetuviaje.com
¡Gracias por tu comentario! Nos alegra que destaques la rapidez y precisión de nuestro servicio.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
i am visiting Ontario Canada for 73…
i am visiting Ontario Canada for 73 days. Requested this mormning asistance for a serious blood pressure drop. Got a video consult. with doctor in Montreal He rcommended I visit an emergencia clinic or Hospital asap. After more than 5 hour I am still waiting for instruction and authorization from Protegetuviaje. They argue that they have not yet received the doctors report which is their responsability. Very dissapointing dissapointing
19 August 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Richard, we are very sorry for what you went through during your stay in Canada and for the delay you experienced in receiving the necessary instructions after your consultation. We completely understand the frustration this caused, especially given the urgency of your situation.
We have already reviewed your case internally to understand what happened with the medical report and the follow-up, and we will be contacting you directly to clarify everything in detail. Your feedback is very valuable for us to strengthen our service and prevent similar situations in the future.
Customer Service and Quality Management
Protegetuviaje.com ®
It’s a SCAM
It’s a SCAM. Stay away from them. They will probably reply, just like they do for all negative reviews, claiming they don’t know if I’m a “customer” or pretending they care. During a trip to the Dominican Republic, I was hospitalized for an infection contracted there and food poisoning. They refused to pay for even the pills. Stay away — they’ll steal your money and never pay if anything happens.
And no, protegetuviaje.com, I don’t want you to “look” into my case again. You’ve already done it six times, I’ve spent countless hours with you, and you still don’t pay. Scammers.
1 July 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Patrick, we are truly sorry to read your comment. After reviewing our records with the information you provided, we could not find any case linked to your name or to the circumstances described.
At Protegetuviaje.com® we always work to ensure that every traveler receives assistance and access to their contracted benefits, so we would like to confirm whether you actually hold a service with us. Please contact us via private message with your complete details (full name, certificate number, and travel dates), so we can validate the information and, if applicable, provide proper follow-up.
Our priority is transparency and trust, and we appreciate the opportunity to carefully review your situation.
Customer Service and Quality Management
Protegetuviaje.com ®
Not good for UK travel
My mother had a fracture while traveling to UK. She was offered surgery in UK through NHS but it was not authorized due to the type of Billing they provide afterwards (not being itemized ), it would've been impossible to get a refund. My almost 80 year old mom was sent back home , they did provide the flights, but was booked in a full cabin with no taking into account her mobility issues, pain and limitations. Ideally surgery would have been done here while I could take care of her recovery. This complaint is mostly to make people AWARE that they offer treatments in UK, and that this might be not refunded because of how NHS works here. They shouldn't offer it!
26 July 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Andrea, we are very sorry to read about your mother’s experience. With the name and description you provided, we could not locate any case in our system.
We would like to review this situation in detail and assist you properly. Could you please contact us directly via private message with your full details (certificate number, full name, and travel dates)? This way we can validate the information and provide the appropriate follow-up.
We truly appreciate your feedback, as it helps us to continue improving our service.
Customer Service and Quality Management
Protegetuviaje.com ®
I recommend not to book your travel…
I recommend not to book your travel insurance with this Company. Their policy is not crystal clear and create confusions. They are not transparent when you are going through a medical process. My family had a bad experience when my ex partner had an in-flight medical emergency travelling from Istanbul to Sydney. He was disembarked in Kuala Lumpur and underwent surgery of the lower lip. Suffered lacerations and concussions in the forehead and cheeks. He was never reimbursed for the KL emergency costs because they believed it is not covered according to their policy. I have no idea what they call medical emergency. We communicated with them and they covered the first evaluation appointment in Australia for a price of 84 usd. We claimed them to look again into the case and were told the same thing over an over. We rejected the 84 usd. This is an example of bad policy statements that creates confusion and a saying "Never trust cheap insurance". We felt unprotected all the time. Think twice before hiring them. I wrote a good review before because they were quick replying and it looked promising. Things changed dramatically when a medical emergency occurred for sure.
12 August 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Ana, we are truly sorry to read about your perception of the situation. After reviewing the details, we see that this case appears to be related to Mr. Ciro Proenza Iglesias. According to our records, several medical reimbursements were in fact approved, so it may be a misunderstanding regarding the information you received.
We will be reaching out to you directly to clarify all doubts and provide you with a detailed explanation of the resolutions issued. Thank you for sharing your feedback, as it helps us improve transparency and communication in our service.
Customer Service and Quality Management
Protegetuviaje.com ®
Awarding a 1 because 0 is not an…
Awarding a 1 because 0 is not an option… they refuse to cover my mom’s medical bills even though she’s reported them on time and in writing! They will make up any excuse not to provide assistance. AN ABSOLUTE FRAUD!
3 July 2025
Unprompted review
Reply from Protegetuviaje.com
Hi Madeleine, after reviewing our database, we did not find any case associated with your name, so we cannot confirm that you were assisted by our team or that you are a client of Protegetuviaje.com®.
It’s possible that the situation you’re referring to corresponds to another company. If you believe this is a mistake and would like us to review it further, please feel free to send us your booking details via direct message or email.
Customer Service and Quality Management
Protegetuviaje.com®
I have had no problems thankfully but…
I have had no problems thankfully but the service department is exceptionally helpful
16 May 2025
Unprompted review
Reply from Protegetuviaje.com
Hello Janis,
Thank you for your message. We're glad to hear you haven't had any issues and that our service team has been helpful. We're always here to support you during your travels.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
The best service...
19 January 2025
Unprompted review
Reply from Protegetuviaje.com
Hola Jacky,
Gracias por tu comentario. Nos alegra saber que el servicio fue de tu agrado.
Gerencia de Atención al Cliente y Calidad
Protegetuviaje.com®
Reply from Protegetuviaje.com
Hi, Arturo!
Thank you for sharing your experience. We're glad to know we provided quick assistance and that our answers gave you peace of mind for your trip. We're always here to help whenever you need us.
Customer Service and Quality Management
Protegetuviaje.com®
Good service
22 December 2024
Unprompted review
Reply from Protegetuviaje.com
Hi Juan,
Thank you for your comment! We're glad to know you were satisfied with our service.
We're always here to assist you with anything you need before, during, or after your trip.
Customer Service and Quality Management
Protegetuviaje.com®
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