Prestige Cars Agent Reviews 189

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I used Prestige Cars Agent to sell my car on Sale or Return. I'll be honest - handing over a £60k car, both keys, and the V5C to someone I'd never met was nerve-wracking. Sleepless nights... See more

Company replied

Rated 4 out of 5 stars

Positive experience selling my car to these guys via Motorway online auction. They were quickly in contact after the auction finished. After a thorough inspection, test drive and a conversation about... See more

Company replied

Rated 5 out of 5 stars

Ross is absolutely excellent person to deal with. Car was fully ready to go and described exactly like on advert. Very rare you get Genuine Motor Traders these days. Ross is honest, genuine person. I... See more

Rated 5 out of 5 stars

If your in the market for a used car and finding dealers pushy and intimidating then look no further than PCA LTD. Ross and his team are very well organised with NO pushy / intimidating sales tact... See more

Company details

  1. Car Dealer

Written by the company

PRESTIGE CARS AGENT is a family run business, based in Nazeing, Essex, established to support the modern day lifestyle where people are too busy to worry about the stress and hassle associated with marketing and selling their car privately. Mo...


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

189 reviews

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Rated 5 out of 5 stars

Professional SOR Service - Exceeded Expectations

I used Prestige Cars Agent to sell my car on Sale or Return. I'll be honest - handing over a £60k car, both keys, and the V5C to someone I'd never met was nerve-wracking. Sleepless nights included. But Ross and the team proved completely trustworthy.

Dropped the car off 18th January, buyer secured with deposit by 17th March - just 2 months despite winter market. Buyer collected 13th April, payment cleared 16th April. The delay between deposit and collection was buyer logistics, not PCA.

Ross exceeded my target figure despite the slow winter market.

During the period, the car needed MOT and service - Ross arranged this through their local Audi dealer at no additional charge. MOT flagged a damaged tyre, which Ross sorted through his local tyre supplier - I paid for the tyre, but he handled all the logistics. No fuss.

Communication via WhatsApp was good, though more frequent updates would've helped ease the anxiety (Ross does this daily, but it's a first for me!).

Commission was very reasonable - Ross mentioned he gave me a discount, which I appreciated.

Would I use them again? Absolutely. Just avoid trying to sell prestige cars in winter!

16 April 2026
Unprompted review
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Reply from Prestige Cars Agent

Thank you for such a detailed and honest review — we really appreciate you taking the time to share your experience.

We completely understand how daunting it can feel handing over a high-value car on a Sale or Return basis, especially for the first time, so it’s great to hear that we were able to earn your trust and deliver a result that exceeded your expectations.

Despite the slower winter market, we’re pleased we achieved a strong sale price for you and kept everything progressing smoothly through to completion. Thank you as well for your feedback on communication — that’s something we’re always looking to improve, and it’s noted.

It was a pleasure handling the sale for you, and we’re glad we could take care of the MOT, service, and tyre replacement to keep everything straightforward.

We look forward to working with you again in the future — hopefully in a slightly warmer market next time!

All the best,
Ross & the Prestige Cars Agent Team

Rated 5 out of 5 stars

Perfect service highly recommended

I had an excellent experience with Prestige Cars Agent, especially thanks to Rosario and Sergio. From the very first contact, they were friendly, professional, and extremely helpful. They took the time to answer all my questions, explained everything clearly, and made the whole process smooth and stress-free. I purchased a Volkswagen Tiguan, and the car was exactly as described—clean, well-prepared, and in perfect condition. Their customer service was outstanding from start to finish, and I genuinely felt looked after. I highly recommend Prestige Cars Agent, and a big thank you to Rosario and Sergio for such great service.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Sell my car through Prestige Cars was a dream!

Ross from Prestige Cars made my selling experience completely hassle free. They picked the car up as arranged and payment was recieved exceptionally quickly. If you are looking for a reliable, trustworthy and friendly service then look no further than Prestige, awesome company to deal with.

3 November 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review - we are pleased you were happy with our hassle free car buying service.

Rated 4 out of 5 stars

Positive experience selling my car to…

Positive experience selling my car to these guys via Motorway online auction. They were quickly in contact after the auction finished. After a thorough inspection, test drive and a conversation about my history with the car they were satisfied there were no surprises or things not as described and paid the agreed price. Overall, they were good to deal with and clearly know their business. Recommended.

25 October 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review, we are happy you were pleased with our car buying service. Thanks again.

Rated 5 out of 5 stars

Amazing experience with Prestige Cars…

Amazing experience with Prestige Cars Agent! The team was professional, helpful, and made the whole process quick and stress-free. Love my new car!

26 October 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you are happy with both the car and the service provided. Enjoy the car.

Rated 1 out of 5 stars

I bought a car from them earlier this…

I bought a car from them earlier this year but it has got a severely bad gearbox( Fiesta Zetec S 1.0 Ecoboost 2015 year) requiring week in the workshop to replace/rebuild the gears in the box. Also I paid top money for the car but the gearbox is bad. Lucky I have a RAC warranty because my brother advised me to get it but RAC are now seemingly reluctant to pay out and they wont accept the gearbox is faulty until the garage have stripped it all down which is hugely frustrating and deeply irritating because I paid fair and square for a warranty and there's no question the gearbox is faulty. The RAC roadside relay themselves said it is faulty. It is distracting me and severely disrupting me from my working time as I have to keep on ringing up to find out any progress and I am left without a car. I drove a fiesta for 23 years before exactly the same and I never did any damage to the gearbox so for them to suggest its my fault is ridiculous. I am very unhappy with this car as I also trusted the dealer to be top rated but I have to now say I would never buy another second hand car from them - it is not worth the stress worry the annoyance factor and the time it's costing me to sort this out on top of the high value I paid at the outside and for the warranty. Very upset. It is highly frustrating and aggravating.

26 October 2025
Unprompted review
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Reply from Prestige Cars Agent

We’re sorry to hear that you’ve experienced this issue with your 2015 Ford Fiesta and understand how frustrating it must be to deal with a gearbox problem and the associated delays.
You purchased the vehicle from us in March 2025, and we first heard about this gearbox concern in October 2025 — more than six months after purchase. As the car came with an RAC warranty, we advised you to liaise with them so the repair could be properly assessed and authorised under your warranty cover.
Unfortunately, as you’ve mentioned, the RAC’s process requires the gearbox to be inspected before confirming a claim. We appreciate that this has caused inconvenience and time without your vehicle, and we share your frustration with how long this can sometimes take.
Please rest assured that we want this resolved for you as soon as possible and are happy to assist in any way we can to help the RAC progress your claim.

Rated 5 out of 5 stars

From start to finish Prestige Cars were…

From start to finish Prestige Cars were professional and efficient. From the date of purchase to collection I was kept informed and the process was seamless.
I would definitely sell to them again.
Wishing you all the best Ross and Sergio.

7 August 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy with our service.

Rated 5 out of 5 stars

M140i

Ross and Sergio made the sale of my M140i absolutely seamless, very knowledgeable and would recommend to anyone selling their car.

18 July 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy with our car buying service.

Rated 5 out of 5 stars

The guys from prestige were very…

The guys from prestige were very thorough but fair in their appraisal of my vehicle and provided a a very fair price. Nice guys to deal with as well which always helps.

30 June 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy will our car buying service.

Rated 5 out of 5 stars

Great service!

I've no hesitation in recommending Sergio and Ross. Very professional, did what they said they'd do, and were happy to make a return trip to collect my car, as it wasn't convenient to me for them to take it at first visit. Dave, Kent.

25 June 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy with our car buying service.

Rated 5 out of 5 stars

Great communication

Great communication, picked up car the next day after agreeing to the sale. Friendly and very fair. Would contact regarding our cars in the future.

12 June 2025
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy with our car buying service.

Rated 5 out of 5 stars

Superior customer service.

What made this experience great.. where do I start. Dealing with Danny was probably the standout. As a prestige car dealer, he knows his cars and he wants his clients to be satisfied. He went over and above what I expected when purchasing a used car. When he heard I was collecting it and driving a long way, he made sure my tyres were up to standard, delivered the car on his day off and programmed everything so I could just jump in and drive away. It's rare to find customer service like that anymore. I would recommend anyone, anywhere to consult Adelaide Prestige for a vehicle.



18 January 2025
Unprompted review
Rated 5 out of 5 stars

Trusting and Professional

Very professional experts in their area of work. A good honest company with trusted values and would definitely recommend. 👍🏼

5 November 2024
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are pleased you were happy with our car buying service.

Rated 5 out of 5 stars

I recently bought my car from Prestige…

I recently bought my car from Prestige Cars Agent and I would highly recommend them to everyone. It was a very fast and easy process which made buying my first car a good experience.

26 October 2024
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive review. We are happy you are pleased with both the car and the service provided by PCA. Enjoy the car.

Rated 5 out of 5 stars

Great friendly service from all the…

Great friendly service from all the team. Small problem was solved quickly and without fuss and delay. Car was fixed/ returned and drives great. Going back for a minor issue which was found on their inspection report. Great to know that you can ring and you are listen to. G. Oakey

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick transaction and a great price

Quick transaction and a great price. Second time using but always a brilliant service, will use again.

24 May 2024
Unprompted review
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Reply from Prestige Cars Agent

Thanks for your positive response. We are pleased you were happy with our car buying service. Look forward to doing business with you again.

Rated 5 out of 5 stars

Ross is a very easy person to deal with…

Ross is a very easy person to deal with and provided an excellent service, including finding a buyer for my car within a month was truly fantastic.

I have no hesitation in recommending Ross and his business.

12 February 2024
Unprompted review
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Reply from Prestige Cars Agent

Thanks for the opportunity to sell your beautiful Tesla Model S on your behalf. We are pleased you were happy with our car selling service at Prestige Cars Agent. All the best.

Rated 5 out of 5 stars

Absolutely amazing interaction with…

Absolutely amazing interaction with Ross today. Had exactly what I wanted. Cars are in great condition and we'll looked after whilst in there care. Purchased a 2 series bmw today and would highly recommend this company to friends and family

9 October 2023
Unprompted review

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