Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Popped down on Saturday afternoon to browse and ended up buying! Ash was very courteous, polite, professional and didn't make me feel pressured to buy. Dealing with finance was a breeze and handled p... See more
Company replied
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
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I had such a great experience today, everything went really smoothly. Dominika was especially helpful with my collection, she took the time to explain everything clearly, which made the whole process... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.5
Excellent
325 reviews
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Today
Today, April 30th, 2026, I went to pick up a Mercedes Benz A-Class and I am extremely happy with my purchase. The person who assisted me was Ash Gill, an exemplary customer service representative. His patience in explaining everything made it much easier to understand what he was explaining, and his calm manner was great, without rushing me to choose something I didn't want. I recommend them 100% and would buy from JWAutos again👏👏
30 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent customer service.
Excellent customer service.
The staff are very professional and welcoming, no rush sales. Time was taken to provide all information, allowing me to make an informed decision about the purchase and tailor available options to my needs. wider range of quality vehicles in store.Would definitely recommend JW Autos.
30 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Excellent service and very helpful and…
Excellent service and very helpful and friendly to select car . I am very happy to buy my car here. Thanks Krystal and all of you .
28 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We're happy to hear you had a fantastic experience with us and we hope you're loving your new vehicle.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
All the best,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Friendly non pushy staff
Friendly non pushy staff, good selection of veichles
3 April 2026
Unprompted review
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
I agreed a purchase price on the phone…
I agreed a purchase price on the phone and travelled 1 hour to purchase the car, only to be told the person who agreed the price had no authority. I was then offered a trade in price of 50% the value webuyanycar offered. Claimed they honoured the original price, but only after adding an £800 package sell on
18 April 2026
Reply from JW Autos
Thank you for your feedback. We’re sorry to hear about your experience and understand the frustration, especially after travelling.
As a general point, online valuations (such as those from WeBuyAnyCar) are estimates based on assumed condition and can change once the vehicle is inspected. The condition, as well as the MOT having expired in October last year, will affect the valuation.
That said, we believe in fair and honest business, and we did honour the price originally agreed.
We appreciate your feedback and will continue improving our communication to avoid situations like this in the future.
Many thanks,
JW Autos
Honest and great service from all staff…
Honest and great service from all staff thank you
18 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Not helpful at all
13 April 2026
Thank you Louie!
Came down on a spontaneous trip to look at a Polo GTI +, ended up leaving with the car. Great services and lovely staff, we had Louie take care of us, and was very thorough and detailed with regards to everything we was told! Also was able to have a great laugh aswell which was a plus. So so grateful for it all as I now have a beautiful, fun car. Thank you!
12 April 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very welcoming excellent customer…
Very welcoming excellent customer service all staff very helpful
11 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Been forced to take them to Small Claims Court
Been forced to pursue a claim through Small Claims Court.
I bought a car from them which was supplied with a steering issue, this has been confirmed by two independent reports. Despite this they refused to refund and take the car back.
The car is unusable as I've been advised not to drive it by both inspection companies and Trading Standards so I'm stuck with an undrivable vehicle. Dealers must refund if an issue is presented within 30 days under the Consumer Act.
The warranty they sold me was £583 but on later inspection only covered a max payout of £1,000. I managed to get this refunded by issuing a formal complaint after advice from the Financial Conduct Authority.
They ghost you, don't answer emails or the phone. They are not a member of the Motoring Ombudsman which speaks volumes.
Update:
Since I'm unable to reply to their reply I will clarify here.
I notified JW Autos 3 days after purchase and was told to get it inspected at a garage. I produced a report from an MOT garage 6 days after purchase stating the car had a steering issue and rejecting the car under consumer law. JW Autos refused and insisted on a second report. I got a second report stating definite steering issue and possible steering column problem and that it would have been present at the point of sale.
Whatever the issue, if the car is not fit for purpose within 30 days of purchase it must be refunded. It is not the responsibility of the customer to diagnose only to prove there is an issue.
I gave 5 days to respond after sending them the 2nd report and after multiple emails and calls from me they offered a refund on the 5th day but insisted I take the car to them as their recovery vehicle was booked out for 2 weeks. I had been advised by both inspection sites and Trading Standards not to drive the car for safety reasons and so told them I was unable to deliver the car and it would have to be collected. JW Autos said they would get back and then didn't. I gave two more days to respond before continuing to claims. They didn't respond despite me emailing and ringing them. I then submitted a claim and notified them and they immediately rang me to offer refund and collection. I stated I was happy to cancel claim but now I would need refund not only of the car value but of the two reports and the claim fee. They said they would get back and didn't.
The car was not fit for purpose on point of sale. The first report by an independent MOT centre which cost £45 should have been enough but they insisted on a second report which cost me £300. The claim fee was £450. It should have been straightforward. After receiving the 1st report they should have arranged for the car to be collected and issued a refund. Instead they have delayed and pushed me to have a second report. As mentioned in other reviews here, communication ranges from poor to non existent.
31 January 2026
Unprompted review
Reply from JW Autos
Hi Debbie,
Thank you for your review. We strongly dispute several of the claims made.
At the present time the vehicle needs tracking done based on your independent inspection report.
Following your first complaint, we engaged with you and made a clear and reasonable offer to take the vehicle back and provide a full refund. This was done in line with our obligations and as a fair resolution to the matter. This offer was not accepted, as you chose instead to pursue the issue through the Small Claims Court.
At no point have we refused to resolve this matter. It is therefore incorrect to state that we would not refund the vehicle.
We also reject the claim that you were “ghosted.” We have consistently responded to your communications. The fact that our final position was not the outcome you were seeking does not mean that we failed to respond or engage.
With regard to the warranty, this is an optional third-party product with clearly defined terms, including claim limits, which are made available at the point of sale.
As this matter is now subject to legal proceedings, it would be inappropriate to comment further on specific details. We will address all points fully through the appropriate legal process.
Regards,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!!
I'm sure they seem great, if your car has no issues. However, I purchased a car which immediately developed problems.
Now having to to through small claims court, have been without a car for 2 months, the whole experience has been incredibly stressful.
WARNING - look thoroughly at the WARRANTY - it is not as great as it would seem - max £1000 per claim and a lot of things aren't covered at all.
6 April 2026
Unprompted review
Reply from JW Autos
Hi Emma,
We are very sorry to hear about your experience and the stress this situation has caused you.
We always aim to provide a high standard of service to all our customers, and ensure all vehicles are supplied as described, with warranty terms clearly outlined at the point of sale. We understand your concerns regarding the warranty and appreciate that this can be frustrating.
As this matter is now subject to legal proceedingss, it would be inappropriate for us to comment further on the specific details within this public forum. We will, of course, address all points fully through the appropriate legal process.
Regards,
JW Autos
Welcoming and friendly
Fantastic experience here, everyone we encountered was friendly and helpful, Ash in particular was very attentive
6 April 2026
Reply from JW Autos
Thank you for taking the time to leave us a review. We’re happy to hear you had a positive experience with Ash and we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Very good service 😍
31 March 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to the team!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Easy from start to finish.bought my car…
Easy from start to finish.bought my car here and was very proffesional and helpful..would recommend. All staff very friendly.
3 April 2026
Reply from JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Excellent service throughout and very…
Excellent service throughout and very attentive and informative staff.
3 April 2026
Reply from JW Autos
We really appreciate you taking the time to leave us such positive feedback! It’s fantastic to hear you had a great experience with us.
If there’s anything else we can do for you, now or in the future, just let us know—we’re always happy to help. Looking forward to seeing you again!
Thanks again,
JW Autos
Had a good experience with JW autos
Had a good experience with JW autos, Louie who was dealing with me was brilliant from start to finish he treated my wife and myself very professionally can’t speak highly enough of him. Thanks Louie 👌
31 March 2026
Reply from JW Autos
Thank you for your kind review! We’re happy to hear you had a positive experience with us, we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
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