Premier Vehicle Group Ltd Reviews 

837
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally patient, friendly, and attentive throughout the entire vehicle selection process. Many people mention that team members take the time to answer all questions thoroughly without making anyone feel rushed or pressured. Consumers note that the overall leasing procedure is entirely seamless, professional, and completely stress-free from start to finish. Reviewers also appreciate the excellent delivery service, noting that vehicles arrive on time and that communication remains consistent until handover. Buyers consistently value the personal touch and dedication provided, making them eager to return for future vehicle needs.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as professional, knowledgeable, and genuinely... See more

Service

Clients share satisfaction regarding the service, frequently highlighting a stress-free process from start to... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional satisfaction and support... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient, and stress-free journey from... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising vehicles arriving on the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding Service – Elliot Made It Easy! I can’t thank Elliot enough for his incredible help in finding me the perfect car on finance. From the very beginning, he was knowledgeable, transparent, a... See more

Rated 5 out of 5 stars

Cannot recommend Elliott enough - been to a few dealerships but Elliott showed us what it should be like buying a premium vehicle. Always on hand, answered EVERY single question and was more than ha... See more

Rated 5 out of 5 stars

First time dealing with Premier, excellent experience from minute one. I dealt with Elliot during the process, he was brilliant with me and also has the patience of a saint, we managed to find the... See more

Rated 5 out of 5 stars

Yet another A1 experience from end to end from Premier Vehicle Group. Elliott & Charlotte in there were consummate professionals all the way through and are a credit to the business. Yet another car a... See more


Company details

  1. Leasing Service

Written by the company

New Car and Van Leasing Specialists / Low Rate Finance On Used Vehicles


Contact info

4.9

Excellent

TrustScore 5 out of 5

837 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(837)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Seamless service …

From start to finish the experience with Jonny and Charlotte from Premier Vehicle group was smooth and they left nothing to chance. So happy with our new Omoda 9, very efficient, communicative and I’d highly recommend them for your next vehicle.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Elliot was absolutely superb!

Elliot was absolutely superb, start to finish! Helped me find the right car, talked me through what spec I needed, explained how the PCP worked, and then sorted everything with Landrover. Turned up to collect, everything as promised, and couldn't be happier.

Could not recommend him anymore. Thanks to PVG.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. Jonny from Premier Vehicle offered an excellent service. Everything was very clear and easy to understand. Superb communication and in the main all done via what’s app! Very helpful when managing a busy life

Would use again

24 June 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMERS!!!!

Purchase my Macan GTS Mansory from them. Very happy with the vehicle. Before sale, till they had my money, very good service. Unfortunately they scam me on my Macan S part exchange. Value agreed on it, which I was supposed to get £335 back. NEVER HAPPENED! They paid the remaining final ballom payment to the finance company, then came up with hundreds excuses not to pay me the difference. WOULD NOT RECOMMEND!!!

11 December 2024
Premier Vehicle Group Ltd logo

Reply from Premier Vehicle Group Ltd

Hi Hugo,

Thank you for your feedback once again. We have already replied to this on multiple occasions but will reiterate our reply once again for public knowledge. We value all feedback and on the back end of this have conducted an internal investigation.

We are disappointed that you haven’t enjoyed your experience with us as your Mansory Porsche Macan GTS has been our favourite car sold to date!

From conducting our internal investigation we have produced the below findings.

Part exchange valuations are valid for 14 days due to the market regularly fluctuating. We can see that the part exchange form for your previous Porsche Macan S was filled in on 21st October and didn’t come in to ourselves until 2nd December to swap it with your new Mansory Macan GTS we had in our stock.

We offered you your settlement figure for your Macan S at the time, meaning that it would break even with no equity nor negative equity. Which come 2nd December was still the case. Although your settlement figure was lower, the vehicle had circa 600 more miles on it and was still being used. We still stood on this being the case and gave you your settlement figure at the time and cleared the finance as agreed.

We know you mentioned separately from your review that our Mansory Macan GTS had more miles on to what you saw advertised on Autotrader, however from our findings we can see that this must be because your first enquiry on 20th July 2024 the car had 12,683 miles on it and was when you just missed out on securing the vehicle as we had just taken a deposit on it from another customer. We then bought it back in to stock 4 months later from our previous customer and it was advertised with 14,000 miles (matching your finance docs in November 2024) instead of 12,683 miles back on 20th July 2024.

We had the Mansory Macan serviced at Porsche Stockport on 15th July 2024. In your review you mentioned that we didn’t give you the service paperwork for the Mansory, however service manuals are no longer a thing on modern cars. All of Porsche’s services are now logged and shown within the vehicles infotainment system on the centre screen when navigating through to the ‘Service’ app so you will find it in there. Apologies if this wasn’t explained.

Another finding amongst our investigation was that your previous finance company took a monthly payment for your Macan S on 8th January 2025 even though your settlement was cleared in December. We would advise calling them as we feel this may be the money you mentioned that you are owed.

Kind Regards,
Premier Vehicle Group

Rated 5 out of 5 stars

Millie was great throughout the whole…

Millie was great throughout the whole process. She was very patient and listened to exactly what I was looking for so that I was picking the right car for me. No question or request was too much to ask and the turnaround from initial contact to receiving the car was super quick and smooth. Would highly recommend using Millie to anyone looking for a new car!

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely seamless service!

Absolutely seamless service and communication end-to-end, it's actually never been made simpler and the team that looked after me (Elliot & Charlotte) were amazing. Will certainly be using them in future when needed and have already recommended to family and friends.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Premier Vehicle Leasing were absolutely fantastic in helping us secure my dream Range Rover on finance! A huge thank you to Charlotte and Jonny, who were both incredibly knowledgeable, friendly, and helpful every step of the way. They made the whole process smooth and stress-free, always keeping us updated and answering any questions we had with patience and professionalism. Their support and expertise gave us real confidence from start to finish. Couldn’t be happier with the service or the car – highly recommend Premier Vehicle Leasing to anyone looking for top-class service and a brilliant deal!

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience!

From start to finish, both Elliot & Charlotte were exceptional! They both listened to what we wanted & were very knowledgeable & helpful throughout.
They helped us choose & source a new family car & kept us updated the whole way through (which was a very quick process)
They really took the stress away & made it simple & easy!
Thank you so much guys, we will definitely be back!
Dan, Sophie & Elton

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Customer service on point!

Could not thank premier vehicle group enough for their excellent customer service and patients on securing the right vehicle for me at the right price. Charlotte and Jonny were helpful through out the process. Charlotte kept in touch even after receiving the vehicle to make sure everything was as it should be. If your looking for a company to finance your new vehicle then look no further. Definitely recommend PVG and will be using them again in the future.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

First time ever dealing with premier…

First time ever dealing with premier vehicle leasing and I just wanted to express how happy I was with the service I received from Jono!
He made the whole process for my new car so easy and pleasant.
Would definitely use these guys for my next car as they can source any vehicles that aren’t in their own stock.
Will be recommending these guys to everyone!
Thanks again!

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Millie was absolutely amazing in…

Millie was absolutely amazing in organising everything from sourcing the car to getting it ready to hand over. She was very reliable, friendly to deal with and the whole transaction was very smooth. Thank you and couldn’t recommend PVG enough!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Great people, smooth experience!

Some great people at the company! Sorted me out with an amazing car and the transition was so smooth. Communication was great and they really take an interest in what you want personally as a customer, would definitely recommend!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did car dealerships !

Absolutely fantastic service from the team at Premier. Vehicle Group.
Top class communication throughout and a 1st class experience overall.
Jonathan and Charlotte were awesome and the car is perfect!!

3 May 2025
Unprompted review

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