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Premium Car Buying Service Reviews 1,273

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 368 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the car selling process smooth and efficient. Many people highlight the excellent service received, noting the clear communication and quick transactions. Reviewers also appreciate receiving fair prices for their vehicles and a user-friendly experience overall. However, some customers reported negative experiences, citing issues with price reductions after an initial offer, with some feeling that the company tried to "pick holes" in their car to lower the price. There were also mentions of poor communication from the sales department and concerns regarding certain staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, friendliness, and... See more

Service

Consumers find service to be positive, with many praising the professionalism and efficiency of the staff,... See more

Price

Customers consistently note positive experiences with price, often receiving fair offers for their cars. Many... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as smooth, easy,... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers praise agents like Abs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Conor and both drivers were super professional and friendly through out the process of buying our car. He was very detailed, kept us properly informed and stayed till the sale... See more

Company replied

Rated 5 out of 5 stars

Booked in an evaluation to sell my BMW. I needed to sell my car within a week as I am moving abroad. Abs arrived next day, was very polite and professional. He gave thorough and fair evaluation quickl... See more

Company replied

Rated 5 out of 5 stars

I’d like to thank Conor for his professional and positive approach to his work. We received a fair price for our car. The payment and collection of the car went smoothly. I highly recommend him.

Rated 5 out of 5 stars

My experience today has been very fantastic, it’s never nice having to sell your car but Abs made it very easy for me. Service from Abs today has been brilliant. Never discover anywhere as good as her... See more

Company replied


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’d like to thank Conor for his…

I’d like to thank Conor for his professional and positive approach to his work. We received a fair price for our car. The payment and collection of the car went smoothly. I highly recommend him.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Abs was the reason for 5 ⭐️ review

Abs was the reason for 5 ⭐️ review.
Such a lovely genuine guy, test drove my car safely and just a really nice guy to deal with.
Got ditched on the price slightly at the end but has saved me the agro of selling privately.
I would recommend, very smooth process and both my late Dad and I have both used now.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Second time I sold my car to these…

Second time I sold my car to these guys. Great guys and Abs came out to see me. Abs was excellent, 5 stars for him. I gave the company 4 stars cause I felt they negotiated me down a bit more than I wanted although they did give very valid reasons. I would use them again.

28 April 2026
Unprompted review
Rated 4 out of 5 stars

Abs kept me updated regarding his ETA…

Abs kept me updated regarding his ETA and arrived on time. He was very polite and professional. He inspected the car thoroughly and openly. I have no hesitation in recommending Abs to provide a fair assessment when selling a car.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Abs was brilliant 🤩 he was kind.

Abs was brilliant 🤩 he was kind.. and very knowledgeable about the process of selling the vehicles. Thank you so much Abs you are a credit to PCBS ( btw this is second time I have used PCBS) and thank you so so much!
Gen

22 April 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆

⭐☆☆☆☆

Where do I even begin…

Selling my car to this company turned into a bizarre and uncomfortable experience. The driver Abs was careless, and things only went downhill from there. We had issues with the V5 logbook, partly because it wasn’t collected from the post office after a missed delivery, something that should have been handled professionally but clearly wasn’t.

The most shocking part? Instead of resolving anything properly, Abs decided it was appropriate to take my phone and attempt to leave himself a 5 star review. Yes, really. This was followed by a lengthy and very personal “sob story” about his life and how he would lose his job if I didn’t comply.

I understand everyone has their struggles, but this felt manipulative, unprofessional, and completely inappropriate. Customers should not be put in a position where they feel pressured or obligated to give positive reviews, especially not on the spot and definitely not by someone holding their phone.

Overall, the experience was uncomfortable and poorly handled. I would strongly suggest the company reviews its staff conduct and customer interaction standards.

Would not recommend.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience With Abs

Selling my car to Abs at PCBS was a refreshingly straightforward and professional experience. He was incredibly easy to deal with, providing clear communication throughout the process and making the entire transaction feel seamless from start to finish.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Wayne & Ian were fantastic

Wayne & Ian were fantastic, they were let down by a driver in the morning but managed to reorganise so they kept to the original time schedule & were mindful I had a meeting to go to. Very friendly but also professional, I would use them again & would also have no hesitation buying a car from them based on the checks they did on mine before buying from me.

21 April 2026
Unprompted review

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