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Premium Car Buying Service Reviews 

1,480
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 439 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being exceptionally polite, friendly, and professional during home appointments, making the whole encounter very pleasant. People also deeply appreciate the exceptionally smooth transaction process, noting how straightforward, transparent, and stress-free the overall service truly is from start to finish. Reviewers often highlight the clear communication and helpful attitude demonstrated by staff members when evaluating vehicles. However, some customers also noted that the final price offered was lower than expected following the vehicle inspection and subsequent discussions. A few reviewers felt disappointed by these unexpected deductions and the difficulties they encountered regarding changing valuations during the negotiation stages.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every step of the... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally friendly,... See more

Price

Customers had positive experiences with price, frequently mentioning that they received a fair offer and... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, transparent, and hassle-free... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers found staff to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have had a very positive experience selling our car. Abs arrived on time and took us through the whole process very efficiently. Would highly recommend.

Company replied

Rated 5 out of 5 stars

Wayne and his colleague were very friendly helpful and efficient. They explained the car’s value and I trusted the information and price I was getting for my car.

Company replied

Rated 5 out of 5 stars

Wayne and Ian arrived on time to view our car. They we very friendly, professional and customer focused with excellent communication and clarification skills. They thoroughly inspected the car an... See more

Rated 5 out of 5 stars

Good service and polite approach from both Ruben and Alan. Fair appraisal to the vehicle and negotiation was relatively easy. Would recommend o er we buy any car ! For sure .

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Used Car Dealer

Written by the company

Sell your car today with Premium Car Buying Service. We don't charge admin fees and offer same day payment for free. Save your valuable time when we visit you. It means we know facts like how much extra a limited edition is worth. Or whether a certain colour is in particular demand. Or how much those extra features you’ve lavished on your car have cost you – and how much value they’ve added. Or even whether it’s a particularly good time of year – for example, cabriolets are most popular in spring and summer, while for 4 x 4s it’s winter. Essentially, we review each car on its merits, and take all relevant factors into consideration. This is priceless knowledge that no computer can replicate. And it’s reflected in the price we pay. PremiumCarBuyingService.com unlike our competitors we won’t give you a valuation based on an automated system. We use our experience and knowledge of our vehicle specialists. Contact us now on 0330 822 7081 for a personalised quote and experience the difference for yourself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,480)

428 reviews in the last 12 months

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Rated 4 out of 5 stars

Abs was incredibly pleasant to deal…

Abs was incredibly pleasant to deal with. Price was ok, probably reflective of cars true value.

29 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Sold my SQ5 to this company

Sold my SQ5 to this company. I dealt with Abs today from the Tonbridge branch and he was an absolute pleasure to deal with. He played a big part in getting me the best deal. I would definitely recommend.

28 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Dealt with Abs at Premium Cars and he…

Dealt with Abs at Premium Cars and he was very helpful and thorough, would deffo use them again

26 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Ian, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Sold my car to PCBS

Sold my car to PCBS, Reuben was very polite and professional and we eventually got a deal done on my range rover velar where others may not have

26 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Reuben provided a professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Abs was amazing

Abs was amazing, he talked me through every step of the way and was really helpful, i’d highly recommend using these guys and ask for Abs himself.

26 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

I sold my car to these guys

I sold my car to these guys, a lad called Abs came to see the car. He was very professional and polite. It made the whole process stress free and actually enjoyable.

18 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Very impressive and trustworthy

This is a highly impressive organisation. From the initial contact through to the meeting with the staff to assess my car , communication was pleasant and clear.
Justin and Ian who came to my home were so professional , pleasant and likeable and efficient.
Excellent service from beginning to end.
Clear , efficient and trustworthy .
They kept their word and I was very happy with the deal.
Highly recommended

24 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Justin and Ian provided a professional, helpful, and polite service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Had a great experience with Abs

Had a great experience with Abs, checked the car over well and explained everything very clearly, very friendly and got on with him well. Came out very fast same day in fact. Couldn't rate him higher thanks Abs.

24 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

PCBS got my bmw . You grab it from them now !

Very smooth experience dealing with Ash . Deal got done in no time . Highly recommended for getting a decent price for your premium car.

24 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Harry, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 1 out of 5 stars

What a load of rubbish

What a load of rubbish, I had a car that was immaculate. When they came they knocked £2000 pounds off the price. Gold diggers. Don't deal with this company they are worse than we buy any car .company.

23 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for taking the time to leave your feedback, we really appreciate your comments.
We provide guide prices based on the information given by our customers, which is why we discuss every vehicle in detail prior to appointments—to help avoid any disappointment and save time for both parties.

We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

Kind regards,
Premium Car Buying Service

Rated 4 out of 5 stars

Abs was great

Abs came to inspect and make a offer for my car, he was very thorough with the look around and took the car for a test drive, although I didn’t get the value I wanted/ expected for the car, I was happy overall with the experience.

23 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 1 out of 5 stars

The lowest offer ever

Very polite on the phone. They told me my car was one they would definitely be interested in. They asked what I wanted for it, and I told them what I had been offered as a part exchange, what Carwow valued the vehicle at, and what Motorway valued it at.

When the offer finally came through, it was £3,500 less than the part exchange offer I'd had, which, until PCBS's offer, was the lowest.

In their wildest dreams, how did they think I would be stupid enough to accept an offer that was clearly an insult, given the information I'd provided?

I think We Buy Any Car would be better. LOL.

22 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for taking the time to leave your feedback, we really appreciate your comments.

We’re sorry if the offer wasn’t quite what you expected. Please remember that our service is completely no-obligation—if any part of the process doesn’t feel right for you, you’re under no obligation to sell to us.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Reuben came and bought my VW Tayron…

Reuben came and bought my VW Tayron from me, good price, very polite and helpful

22 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Mark, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

BMW sale

From initial contact to completion, this service impressed me with speedy communication and efficiency. Abs, who handled my sale, was professional and thorough. He accommodated my schedule by meeting at my requested location and conducted a detailed inspection and test drive without unnecessary delays. The entire process was straightforward with no complications in the paperwork. Abs made the experience straightforward and easy.

14 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional service. We truly appreciate your recommendation and your kind support.
We’ll be sure to pass along your compliments to the buyer, he will be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Reuben came n bought my 4 series

Reuben came n bought my 4 series, he was very professional and arrived on time and we got a great deal done, I definitely recommend selling your premium car to these guys

21 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Reuben provided a professional service. We truly appreciate your recommendation and your kind support.
We’ll be sure to pass along your compliments to the buyers, they will be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Wayne and Paul

Wayne and Paul, great set of lads good service

18 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi , thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Abs was great and extremely helpful

Abs was great and extremely helpful. A real pleasure to deal with. Thank you.

18 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Andrew, thank you so much for the 5-star rating! We truly appreciate your support.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Liam gave an A* service from the jump

Liam gave an A* service from the jump. He was punctual, inspected my car and gave me a fair offer for my car. PCBS are definitely a company I would sell my car to but would also purchase a car from.

17 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Hi Anthony, thank you for taking the time to leave us a 5-star review. We take great pride in our customer service, and we're delighted that we met your expectations. Thank you for your business.

Kind Regards,
PCBS Team

Rated 5 out of 5 stars

Paul and Wayne were very pleasant and…

Paul and Wayne were very pleasant and polite. Great guys to deal with

17 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your kind comments and feedback.
As an independent company, your review is extremely important to us and very much appreciated.

Kind regards,
Premium Car Buying Service

Rated 5 out of 5 stars

Quality experience

Really good experience from start to finish. Abdul was friendly, professional and made the whole process straightforward. Communication was clear and everything was handled quickly without any unnecessary hassle.

Would recommend them to anyone looking to sell their car.

16 September 2026
Unprompted review
Premium Car Buying Service logo

Reply from Premium Car Buying Service

Thank you for your wonderful review! We’re delighted to hear that Abs provided a professional, helpful, and straightforward service. We truly appreciate your recommendation and your kind support.

We’ll be sure to pass along your compliments to the buyer—he’ll be thrilled to hear such positive feedback.

Kind regards,
Premium Car Buying Service

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