Britannia Car Leasing Reviews 

848
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the helpful staff for offering clear guidance, ensuring the entire vehicle leasing journey feels exceptionally smooth, well-managed, and completely stress-free. Consumers frequently highlight the outstanding customer service provided, noting that all inquiries are addressed promptly and professional support remains consistently available at every single stage. Some reviewers were not happy with delays, mentioning that vehicle delivery took considerably longer than anticipated and required extra follow-up effort from their side. Some individuals stated that tracking updates and dealing with various scheduling issues occasionally required additional communication.

What people talk about most

Service

Reviewers highlight positive aspects of service, describing the overall experience as smooth, stress-free,... See more

Staff

Clients share positive opinions on staff, highlighting professional, helpful, and patient service from... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpfulness and great... See more

Delivery service

Reviewers express high satisfaction regarding the delivery service, noting that the whole process was fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Britannia twice now over the last couple of years and cannot recommend their service enough! In particular, Jack has been amazing, so ask for him! Always super helpful, and Britannia has del... See more

Rated 5 out of 5 stars

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed... See more

Rated 5 out of 5 stars

Very pleased with the support that I received from Matthew Bergin to help me find the perfect lease car for our business. This was the first lease that we have taken out and his support throughout th... See more

Rated 5 out of 5 stars

From looking for a new vehicle to recieving the Vehicle the journey was smooth and well guided. Harry Sexton, was there to anwswer all my quires plus offering good advice. From order to receiving... See more


Company details

  1. Leasing Service

Written by the company

Britannia Car Leasing - A UK based personal car finance specialists focused on providing excellent customer service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

848 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(848)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice, support and customer service - Thank you

I have just signed up for a personal lease. As well as competitive the advice and help organising was fantastic. Helped with all the questions I had, sent through relevant information that I needed and available on the phone to talk to make the whole process easy. Thank you Heidi (and Daniel) for all help and being patient while I confirmed some details

31 July 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish

From start to finish, the service was impeccable, informed through every stage, delivery was exceptional.

100% satisfaction, BCL are a great business to deal with.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.

I recently arranged my new company car, a Jaecoo 8, through Britannia Leasing, and the whole experience was seamless. Matt Berry is an asset to the team, the whole process was fast, efficient and professional throughout, and the car was delivered within 4 weeks from start to finish.

I’m very happy with the vehicle itself. The Jaecoo 8 is a great hybrid car, full of high-tech features, very comfortable, and a really smooth drive.

Thank you to Britannia Leasing for making the whole process simple and stress-free. I would definitely recommend them.

6 July 2026
Unprompted review
Rated 2 out of 5 stars

I won't be using your company again

I won't be using your company again. I've used you twice before, but the agent gave me incorrect advice that led to VW canceling my lease. He knew the leaseholder didn't have a driver's license, and he should have known that was a requirement for completion. We wasted three months waiting for this, only for it to be rejected at the last minute due to a verification issue (the leaseholder had no driving license). From my perspective, I should have been told this information when applying; that's his job. Furthermore, the broker fee refund was refused. In my opinion, crucial information wasn't given to me on application, causing it to be rejected, which wasted three months of waiting.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellence of Service

My experience was exemplary due the supreme service l received from Charlie Chapman from start to finish.Not only did he provide great knowledge of my chosen vehicle and the whole process ,he coupled this with patience ,reassurance,understanding to me as a widow wholly technically dumb, embargoing on the business of leasing a car. Brittania a great company ,Thank you

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with - gave me a range of options and no hassle to make the choice. Never like pressure sales people and these are certainly not like that. Thanks to Matthew Bergin

19 June 2026
Unprompted review
Rated 5 out of 5 stars

the only place we go to

the only place we go to, good service, looked after on prices and never fail to deliver .

will use again and again

thanks Jack

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Preferred EV supplier

Britannia Car Leasing is my companies supplier of choice for all of our company cars. Their approach, response to quotes, competitiveness and all round customer service are amazing

23 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the second time I’ve leased a…

This is the second time I’ve leased a car through Matt at Britannia.His communication, knowledge of vehicles and follow up assistance is first class and I would highly recommend him and Britannia Car Leasing

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Matt Bergin made sure everything went as smoothly and quickly as it could. I was always kept updated and had my car within a few weeks from initial contact. Couldn't fault the service.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have used Britannia for many years for our car leasing and they always make it a straight forward easy process

17 March 2026
Unprompted review

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