NHS Fleet Solutions Reviews 7,079

Delivery of the vehicle was seamless and i have been extremely happy with my car to date. Lead time on the car was 3 weeks longer than anticipated as the vehicle got stuck in a UK port but i was upd... See more

The only thing I can fault is there is not enough communication/ undated between ordering and delivery off car. Maybe a email with undated would be good. It was very difficult to get trough on th... See more

NHS fleet is wonderful, very efficient. The gentleman who delivered the car was very polite, friendly and showed us everything. His name is Elliot. He was very patient and answered all our questions.... See more

clear and easy to apply and very happy with product and ease of process however longer than expected delay to receiving the car

Great expedient service. Support is absolutely wonderful if there are problems or issues. Both online and on the phone service are marvellous. Car delivery times have improved. Insurance... See more

Good comms and updates. Car was delivered later than expected but that was down to manufacturer

It was a very easy process using NHS Fleet solutions. I ordered a car from the special offers & it only took 2 weeks from the point that i ordered my car to point of delivery. I received regular e... See more

Easy to navigate site and choose vehicle. Kept informed of progress and vehicle arrived near the delivery date requested. Delivery of vehicle was as planned and driver provided updates on delivery t... See more

The process for arrive of the new car and collection of the previous car went very smoothly. The people in both were professional and friendly.

Everything was so easy from start to finish, exceptional service. The handover by the delivery agent was also above and beyond, he sat in the car for over an hour going over all aspects of how everyth... See more

Everything went smoothly. They are very responsive through email. We had lots of questions but they were very patient with us. There were no issues in the delivery of the car as well.

I had a lost of delays in delivering and I had to order like 3 times before I finally got. The waiting time was like 7months. When delivered. The driver was really nice but the car was too dirty.

Very good experience, everything was easy to understand and get sorted. Still having a lot of issues with the installation of a home charger I’ve had the car 2 weeks and still have no charger installe... See more

I have been using Fleet Solutions for quite a few years now. The process is always seamless with plenty of updates.

I have had 4 cars so far with NHS fleet. Every bit of their service is brilliant including delivery of the cars and picking up the car

Good communication Quick delivery of car Smooth handover of vehicle Link to app with all important documents Would recommend!

Good communication and service. Dealer could communicate better. Car when delivered did not have the new car smell at all, which was disappointing

I have been using nhs fleet for many years and Im always happy with the smooth hassle free ordering cars. The only downside is waiting for the car availability but I guess its not their fault , its mo... See more

Good communication from the NHS fleet team. Very easy and smooth process getting my first NHS fleet car! Very pleased

Pod point went in very quickly. Car took a long time to arrive, but very pleased with the delivery and the car is great.

was vey quick and smooth process delivery staff very polite and knowledgeable

One car taken away new car arrived all seamless with efficiency and care cant fault it

The delivery although was late but I have been enjoying the car since then

Great communion and very smooth process. Was a great experience and love my new car.

Really great experience . Seamless handover and very happy with the new car

Delivery was on time with plenty of notice and was given a full explanation of functions.

You have done all that you promised and respond to messages and queries quickly with little or no bot or non-human auto responses. I usually talk to a human being

Very easy and quick delivery. Only concern is i am still waiting for home charger which was included in purchase.

Very easy to navigate ordering a car, kept informed all the way till delivery, delivery man was great and informative, car is wonderful!

Good customer service and good vehicle. Wait time a little longer than I hoped but the entire thing was efficient.

Great easy to use site Quick response to questions We had a 5 month wait for thd car we picked but thats out of your hands

Smooth handing over, on time, great service

Excellent customer services. Delivery and collection of cars were well organised and smooth.

One car not collected on 20th December. They collected it on the 3rd February and when I disputed the mileage, it was my fault. Despite waiting in all day and no one telling me anything. Br... See more

good communication and fast delivery of car, thank you.

Great help & support with updates when needed. Second time I've used this & would use them again

NHS fleet have excellent customer service. Every time I phoned with a question I got an answer promptly and everyone was very helpful. I love my car. This is my second car with them and it’s an excell... See more

My car has a mechanical issue and under warranty but the dealer can only accommodate my car after 2 weeks. I have no car for 2 weeks and yet I am paying for this . The nhs fleet and leasing company... See more

Great experience with getting a car from NHS Fleet Solutions albeit slight delay.

I can not fault the people that answer my calls, they are always extremly friendly and helpful. however i have been passed from pillar to post with what must only be systems not talking to each other.... See more

Literally every aspect of the process went wrong. I was given an availability date only to be told weeks later that my car had been damaged in transit and that they had no idea when it would be sorted... See more

Service has generally been prompt and consistent. There have been occasional issues with clarity of information. For example, I received an email that my leasing company had been rebranded but my car... See more

Great communication, quick delivery of vehicle. Great service!

Could not have been more straight forward

Communication was very good and the general service was faultless.

Waited too long for vehicle and no updates. (11th November 2025-27th February 2026) Delivery with no proper handover Car was covered in dust And had oily Marks on seats delivery driver took pho... See more

Very straight forward,we are still learning how to use some of the new functions in the car.

Excellent service all round.

Used fleet for the second time (no problems first time around - faultless). Second vehicle delivered with no central locking - only apparent after delivery lorry had left. Fleet/dealer at no stage mad... See more

Nhs fleet solutions process to getting the vehicle was excellent. there isn't much variety of options on hybrid cars on northern ireland site.i had to wait for long time to get a hybrid card on sp... See more

great, kept up to date with my delivery and collection times

Ideall better communication beforehand around entering a new contrac, process and timeline. Disconnect with the garage getting new car from. Also didn’t even get a key ring and still waiting car mats!... See more

My vehicle came scratched, which went un noticed on quality checks and by the deliver driver. Luckily i noticed this myself, before they left. It has been over 2 weeks and i have still not received... See more

overall - great price / deals . However , trying to get anything done is very hard as all aftercare is outsourced and they don't have enough operators to answer the phone . A lot of red tape and beau... See more

Very easy to do and extremely quick to receive the car

Rubbish experience from the customer care team until now. I raised my concerns within 24 hours of receiving the car. I was asked to book the car in for an inspection and the earliest date was 6 weeks... See more