PLM 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

PLM! What made the convention great is how they brought the step by step information needed for me to successfully start my Amazon business . How our coaches gave their own wins and struggles when the... See more

Company replied

Rated 1 out of 5 stars

PLM has been an absolute nightmare.! I was promised a successful business and coaching. My couch was absolutely horrible and didn't provide any guidance whatsoever! When I send my concerns in email, t... See more

Rated 1 out of 5 stars

I signed up with PLM in June. This program was $9,900 and is supposed to be a six month program with lifetime access to materials and to the community site. It has suddenly closed its doors and I am... See more

Rated 5 out of 5 stars

Ashley and her team has been through it all on Amazon FBA and paved a path for success that's easy to follow. With some ambition and motivation, she shows you exactly how to make yourself a small or e... See more

Company replied

Company details


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Private Label Mastery

Private Label Mastery - Misleading and Dishonest Experience

I want to share my misleading and dishonest experience with the Private Label Mastery (PLM) program. PLM portrayed itself as an avenue to achieve success on the Amazon platform. The initial call with the PLM sales associate included two pricing options: the decisive and indecisive price, with the deceive price marked as a limited- time offer, putting pressure on individuals to make a rushed decision without a clear understanding of the ramifications. PLM made deceptive assurances.

Another issue was the discrepancy between the promised time commitment and the demanding reality of the program’s demands. 10-12 hrs. Per week, PLM was not aligned with the demanding reality of the program. The dedication required far exceeded the initial estimations, resulting in disruptions to both personal and professional aspects of my life. PLM claims that the net earnings in 4 months would be $10,000 monthly. They give you 6 months to complete the course, test and launch the product. There is no way you can complete the course in 6 months, including the sourcing of product, testing, and launching working 10-12 hrs. a week.
They boost success stories and testimonials, which appear promising at first glance. However, it has become evident that negative reviews were manipulated or suppressed on the platforms like Trustpilot, Google, and the Better Business Bureau hiding the truth about their shady practices.

Additionally, PLM’s small Boardroom setting, didn’t provide the personalized attention as promised, the Boardroom was to only have 10 students and three coaches. Emails were sent stating the size of the group and that the individual would make 5 to 10x’s their initial investment. I committed to BR based on what I was sold, signed up 11/23 and by 12/21/23 an announcement was made that BR would be open to additional students. At that moment, it became clear that PLM emphasized on quantity over quality.

The contract terms and conditions were another area of concern, as they seemed to favor the company more than the individuals, making it hard to hold them accountable for any misleading claims or lack of results. I STRONGLY ADVISE anyone considering PLM to be cautious, get everything in writing, and thoroughly read the contract a hundred times before committing and giving this company a single cent. PLM has taken advantage of people’s dreams and aspirations. People that are thinking of joining need to know the truth about this deceitful program!

Hello Ashley,
I appreciate your response to my concerns and my experience with Private Label Mastery (PLM). However, I must emphasize my disappointment with the program and the issues I encountered.
The core problem lies in the misleading enrollment process, creating false expectations. Despite receiving an award for participation, my concerns about transparency, misleading claims, and integrity remain valid.
Specifically, promises of potential earnings and limited class sizes for the "Boardroom" were not fulfilled, as documented in emails from 11-12-33 & 11-13-22. This contradicted what was assured in our in-person meeting on 11-12-22, where you reiterated a smaller, focused group. The subsequent announcement on 12/21, opening up the Boardroom to more students, further undermined the initial promise of a personalized experience.
While I acknowledge the importance of individual effort, my primary complaint is about the lack of transparency and misleading practices during enrollment.
I seek accountability and transparency in PLM's presentation and execution of programs, with a request for a thorough review of communication and practices to align with ethical standards. The request emailed on 7-9-23 remains.
Thank you for your attention to this matter.
Sincerely,
Nicole

23 July 2023
PLM logo

Reply from PLM

Hi Nicole,

I'm replying to your response the same as Michelle, since you all run the Amazon business together.

First, thanks for sharing your experience with me and my team. We always aim to deliver a world-class experience and be the best in the industry at supporting and inspiring sellers. Starting a real, successful Amazon business is HARD. Outcomes in business vary. It's not easy or done overnight, and after working with thousands of people at all levels selling on Amazon.com, we know the #1 determining factor of success in a business is the entrepreneur - the student.

I was disheartened to read your review, because you've been a vocal, outspoken supporter of our program since you joined. You even accepted an award on the Summit stage and have sung our team's praises on several occasions. I've seen you very present on training calls and using our team's resources extensively. I can confidently say that my team has been instrumental in your business, and your business would not be where it is today without our team's support.

Our program can only accelerate and amplify what a student brings and continues to bring to the table with their business goals. The hundreds of 5-star reviews from students on this page are people who took extreme ownership of their own goals and leveraged every step of our proven process and training - both during and after the program. Period. For many people, the Amazon business is run successfully in 10-15 hours a week. For others, it is a full-time commitment and they don't measure the "hours". It truly is up to each person. I can say, for certain, that our most successful students are extremely driven and put in a lot of time.

Starting and growing a business from the ground up takes persistence, resiliency, some risk, the ability to push through roadblocks, commitment and above all - ability to be coachable and take ownership of what happens in their business. Many people will and do succeed; and other people will decide it's not their cup of tea for whatever reason. After reviewing your records, my coaching team has spent extensive time working on your business, both in PLM and in the Boardroom. Many of the claims in your review are just untrue. We have never claimed to you that "your net earnings in 4 months would be $10,000/monthly." We also never claimed that the coaching program would be a "small setting and with 10 students". Your outcomes are ultimately up to you and like I said, after reviewing your account - I am personally confident my team has given you massive support above and beyond your investment.

With that said, we wish nothing but success for you. We care that your experience isn't what you expected. We'll also let our reviews from our hundreds of other students speak for themselves. We hope this explains the situation better. Either way, my team is here for you anytime - give a call to our support staff or reach out directly, as we are always available to you and all members.

Ashley

Rated 5 out of 5 stars

From Worst Out there to Best

Oh boy, let me tell you, Private Label Mastery is beyond amazing! I mean, seriously, I've never been this excited about a training program before. It's like they sprinkled magic all over it! You won't believe the experiences I had with other platforms - they were a total letdown. But PLM? Oh, it's a whole new level of awesome!

Right from the start, I was hooked! The program is so well put together that it felt like a breeze to follow along. And the coaches? They're like superheroes, always there to guide and support you. It's like having your own dream team!

But let me tell you about the real gem here - the community! I can't even express how fantastic it is. It's like one big family, full of amazing folks who are always ready to lend a helping hand. No more feeling lost or alone on this journey!

Now, I've got a confession to make - I'm not one to write reviews all the time. But PLM? Oh, it totally deserves every word of praise and then some. It has completely transformed my Amazon FBA journey! My passion for learning and growing in this business was reignited, and I feel like I can conquer anything now.

You know what's even better? You get lifetime access to the course and the community. It's like having your secret weapon for staying up-to-date and ahead of the game. Talk about future-proofing yourself - this is it!

Before I joined PLM, my business was a total mess. I was lost, confused, and constantly questioning my every move. But thanks to PLM, the results have been mind-blowing! I've successfully launched six products, and they made it look so easy!

I'll admit, I hesitated before becoming a PLM member. Spending money on another program can be nerve-wracking, you know? But let me tell you, I'm so glad I took that leap of faith! PLM has been an absolute game-changer for me.

The forever-updated course, the incredible community, the live training sessions - it's like a dream come true. And the coaches and mentors? They're not out to sell you something; they genuinely care about your success.

To those on the fence, let me say this - you need to experience the amazingness that PLM offers. Don't waste your time with mediocre options. PLM is the real deal, and it's here to help you shine!

My main concern was the money, of course, and whether I'd get the right support to confidently run my business. But PLM exceeded all my expectations and then some. It put all my fears to rest, and I can't thank them enough.

Life before PLM was like searching for confused people on Google - a chaotic mess. But now, life feels like a breath of fresh air, with just the right amount of work, and it's so fulfilling and rewarding.

What surprised me the most and made me the happiest about PLM is how it's grown into something truly incredible. They listen to their community, take everyone's inputs and experiences to heart, and create an unparalleled learning experience.

In a nutshell, Private Label Mastery has been a game-changer, bringing clarity and success into my life. If you're ready to take your Amazon FBA journey to new heights, PLM is THE place to be! Trust me, you won't regret it!

23 July 2023
Unprompted review
PLM logo

Reply from PLM

Thank you, Eugene for leaving a 5-star review of your experience at Private Label Mastery. It means so much to hear of how you are thriving and growing as a student! You are a true testimony to what success and excellence looks like. Keep up the phenomenal work, business builder! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Great experience at Private Label Mastery

Very well rounded company with continuous growth and guidance. Lots of resources and lots of great people. My coach has been really helpful and open. Helping guide me at my own pace. Looking forward to continuing my journey.

23 July 2023
Unprompted review
PLM logo

Reply from PLM

Thank you, Debbie! It means a lot that you took the time to share your experience in the program. Starting an Amazon business is hard work - NOT easy or overnight - it takes persistence, resilience, commitment, drive, focus and ability to push through a lot of roadblocks. Congratulations on staying committed! 🎉 Keep up the excellent work, business builder! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Working through it all

I believe the program does work. I have been with the group since October not through to the end yet but getting there. I am having difficulty with the caimpaigns and optimization but hopefully with help from the great coaches and PLM community I will get through this part too. I would never known about all the education you really need to set up this business. I still get frustrated sometimes but I couldn’t have done this without PLM’s help. We will see what I accomplish on my journey.

20 July 2023
Unprompted review
PLM logo

Reply from PLM

WOO-HOO, Sharon! Thank you for sharing your 5-star experience as a Private Label Mastery. More than anyone, we appreciate that you recognize that being successful in this business takes work, commitment over time. You are doing an amazing job and we celebrate and encourage your commitment. Keep it up, entrepreneur! 🎉 - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

PLM Review

PLM has a fleet of amazing mentor. It is one of the best programs I have invested in. They will work with you.

My coach Tyler was there when I receive my very first order.

A good mentor program is inspiring, yet accessible. They have the time to listen and also have their own successful career. They're empathetic and give honest feedback. With so many qualities to consider, it's no wonder people feel overwhelmed when looking for a mentor. If you want a success e-commerce business. I suggest working with PLM team. All there coaches are successful and very knowledgeable in the field.

23 July 2023
Unprompted review
PLM logo

Reply from PLM

Hi, Amot! Thank you for taking the time out of your day to share your experience as a Private Label Mastery student. WOW - this is great. That is super exciting and great progress. Building an Amazon business from the ground up is NOT easy and depends on the dedication of the student, but with the right support and the right guidance, you prove that anything is possible! 🎉 Keep up the excellent work, business builder! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Great For FBA Newbies

The PLM team uses a hands-on, attentive approach to teach their methods. Complete with step by step tutorials, one on one coaching & a knowledgeable community. I am grateful for the hand holding experience, as I am a newbie to this process!

22 July 2023
Unprompted review
PLM logo

Reply from PLM

WOW! 🎉 So excited to hear that our strategies are serving you so well and our coaches have supported you on the journey. Thank you for taking the time to leave your 5-star review here. It means the world for our team. Building an Amazon business is hard work and you truly define the term "entrepreneur". Keep it up and we can't wait to see your success as you go! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

My overall experience is so good with…

My overall experience is so good with PLM team.They are so supportive and helpful.any situation they always help me to fix all problems.I really appreciate for that.

22 July 2023
Unprompted review
PLM logo

Reply from PLM

Hi, Fatema and woo-hoo! 🎉 Thanks so much, first off, for taking the time to leave a review of your experience as a Private Label Mastery student. I agree with you that our staff is incredibly supportive and here to help every student. Our mission is creating MORE entrepreneurs like you! Thank you again and keep up the outstanding progress! - Ashley & the Private Label Mastery Team

Rated 1 out of 5 stars

TOO GOOD TO BE TRUE- goes an old adage

TOO GOOD TO BE TRUE- goes an old adage. PLM claims are too good to be true! PLM makes false claims and are not transparent about the out of pocket expense it will take to launch one product, though 3 is recommended. This one product is likely not to be successful because by the time you reach launch phase you no longer have access to the "1 to 1" coaching they guarantee. The short version of PLM's con game is you will pay approximately $10,000 to join and about twice this amount if you finance the course.
1. They offer financing and tell you the cost of the program will be quickly earned in sales.

2. Once you have initially joined for $10,000 they attempt to lure you into the boardroom for $20,000. (Wait I haven't been profitable from the initial investment).

3. PPC- Pay per click is required to promote the product. This can easily be $2000 per 1 product.

4. No assistance with product selection as promised.

5. After 6 months you are completely on your own unless you pay $400 month for additional training.
I am posting this review as an effort someone planning on joining PLM with the limited information given upon soliciting, they will STOP and reconsider before joining PLM!
SPEND your retirement/ savings on a worthwhile endeavor!!

5 July 2023
Rated 5 out of 5 stars

Look no further, this is it!

This program breaks it down and explains all the steps needed to become a successful seller. They have a successful strategy that all their students use that's proven to work! They have so many different ways to connect with the community of students at all levels going through the process and coaches that you never feel alone. I have actually been having issues in my life outside this program and it's been easy to navigate talking with coaches to discuss and alter my path in this program to fit my needs. I love that they have multiple weekly meetings that are recorded if I can't make the live ones. This one is the real deal. I've attended at least 6 other Amazon FBA "1st one free" seminars and this program stood out instantly and has proven to be logically laid out, easy to follow, and easy to ask questions when they pop into mind. If you are looking for a training on how to become an Amazon FBA seller, this is it!

22 July 2023
Unprompted review
PLM logo

Reply from PLM

Sarah, hello! Our team is so thankful for the opportunity to serve your business and we can't tell you how much we appreciate having the opportunity to serve your business with excellence. Thank you for sharing your experience here. It's been exciting to watch your progress in the program and hear about all the products you've launched successfully 🎉 Keep up the excellent work, business builder! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

PLM Creative, Supportive, Incredible Culture!

My entire adult life I have been creating quality in my service and expectation of a return that would  bring a comfortable lifestyle.  The quality is there, the comfortable lifestyle is not.Enter PLM!!!  Instantly it appealed to me.  Creativity, independence, and a creative culture.  The Coaches and culture are supportive and inspiring. They are always there for me.  I have so much confidence in PLM and know I will create the life of my dreams.  Thank You Ashley, PLM Coaches and the PLM Community.  I will have the life of my dreams.  Travel, adventure, working from a laptop while traveling the world.

22 July 2023
Unprompted review
PLM logo

Reply from PLM

Douglas, a HUGE thank you from our entire staff for sharing your experience at Private Label Mastery 🎉 Building a real e-commerce business like yours take courage, time, investment, commitment, risk - all of the above. But working with a team likes ours sure makes the journey easier (and more fun). Keep it up, business builder! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Highly recommend PLM

Everyone I have been involved with has been incredibly helpful. The training is easy to follow and you can go as fast or as slow as you need to/would like to. I especially appreciate my coach, Tyler. He is AMAZING and a fantastic mentor.

22 July 2023
Unprompted review
PLM logo

Reply from PLM

🎉 Wow, Heather! Thank you, first off, for taking the time to come on Trustpilot and publicly share your experience inside our program. We're a highly visible and transparent organization and I truly value members like you sharing your experience with new sellers. I agree that our mentors are the best in the world! Our support is phenomenal and we work hard every day to make sure it gets better and better for our students. Thank you again and we're excited to continue to cheer on your business goals! - Ashley & the Private Label Mastery Team

Rated 4 out of 5 stars

Costly but detailed

The content is easy to follow and they recently added more information on RA methods. The cost of the course is a huge factor at the start and may not be for everyone, but I can attest to the quality of the courses if you are serious about your Amazon business.

21 July 2023
Unprompted review
PLM logo

Reply from PLM

Kim, you are absolutely right that starting an Amazon business is a "real business" and takes investment. This takes hard WORK, commitment, drive, dedication, willingness to invest, and ability to push through roadblocks - AND be coachable! It's not for everyone. I'm so thankful you shared the reality of what it's like to build an Amazon business here on Trustpilot for other readers. Keep up the great work and we'll keep cheering on your progress from the sidelines 🎉 - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Great support with PLM

PLM provides great support in helping your start in e-commerce. The initial fee is a bit daunting but well worth it. The coaches are great. They are supportive, honest and willing to help make you successful. Their time is limited so take full advantage of each of your calls with them. You will learn everything by self paced online lessons. You are provided templates, clear and concise instructions for each and every step. Then the coaches have group calls in which you can get help if you are stuck. They coaches are all experienced and successful Amazon sellers so they speak from experience.

22 July 2023
Unprompted review
PLM logo

Reply from PLM

Thank you, Stacey! We love getting 5-star reviews here on Trustpilot. I'm so heartened to read that your experience at PLM has been so positive. It's also really encouraging to know that you've been able to build your Amazon business and are still working at it! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Private label mastery was worth the…

Private label mastery was worth the cost! Very knowledgeable coaches who helped you along the way and a lot of calls where you can join and ask questions. I also enjoyed the support of everybody in the class. They have a really nice community of Amazon experts. Would recommend to anyone who wants to learn private label, Amazon FBA!

16 August 2022
Unprompted review
PLM logo

Reply from PLM

WOW, Cearron! 🎉 Thanks so much, first off, for taking the time to come on Trustpilot and leave a review of your experience as a Private Label Mastery student. I agree with we have a nice community - we work hard to over-deliver. Our mission is creating MORE entrepreneurs like you! Thank you again and keep up the outstanding progress! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Compassion and Kindness!!

Hello,

Private Label Mastery is an amazing company and will give you an opportunity to get ahead in life.

The coaching staff are amazing!! Victoria is a down to earth person.

I am impressed on how much of an opportunity there is with your availability.

This company has everything to offer you for a purpose driven life!!

If you are looking for great success, look no farther, because your opportunity is knocking at your door!!

It’s a free ocean, step up and drink all you want!!

Ezra Randle

14 July 2023
Unprompted review
PLM logo

Reply from PLM

Ezra thank you so much for sharing your experience. 🎉 I agree that we provide an amazing opportunity to change your life through being an e-commerce business owner. Keep rocking and we can't wait to see you continue to soar! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

PLM will get your Amazon storefront up and running quickly!

PLM has truly been a great guide as I enter into starting my Amazon storefront. The coaches are super reliable and available 24/7. The PLM community is SUPER encouraging, the weekly Zoom calls and student daily testimonies inspire me to keep going! I would highly recommend PLM for anyone looking to start an Amazon store but need step-by-step instructions on the full cycle of setting up to getting your products in front of costumers. This program allows you to go at your own speed but also speeds up the process because of all of the readily available resources to get your business up and running quickly! PLM truly is the best decision I made to get my business started 😊

17 May 2023
Unprompted review
PLM logo

Reply from PLM

WOW, Enajite 🎉 So excited to hear that our strategies are serving you so well and our coaches have supported you on the journey. Thank you for taking the time to leave your 5-star review here on Trustpilot. It means the world for our team. Building an Amazon business is hard work and you truly define the term "entrepreneur". Keep it up and we can't wait to see your success as you go! - Ashley & the Private Label Mastery Team

Rated 5 out of 5 stars

Fantastic Program and Experience!

I love the step by step process of learning how to sell, the coaching support, the community support and the training that goes into teaching you how to have an entrepreneur mindset. This is a fully encompassing program to help set you up for success. I am so glad I took the chance and invested in myself and business. I am almost 6 months in and selling private label products and retail arbitrage!

20 July 2023
Unprompted review
PLM logo

Reply from PLM

Hi Arielle! 🎉 We’re so happy to hear you had a great experience at PLM! Our whole team works very hard in service of our students. Simply put, students come first! It is beyond rewarding to hear your feedback and feel this supports the broader PLM mission and values. Sincerely, PLM is nothing without amazing students like you! - Ashley & the Private Label Mastery Team

Rated 1 out of 5 stars

Private Label Mastery: Updated Response to PLM

Updated response to PLM:

Hello Ashley,

Thank you for taking the time to respond to my concern about my experience with Private Label Mastery (PLM). While I appreciate your effort to address my feedback, I must reiterate my disappointment with the program and the issues I encountered during my engagement.

My decision to participate in PLM was based on the information provided to me at the time of enrollment. However, I feel compelled to emphasize that the award for "participation" does not alleviate the core issues I raised regarding transparency, misleading claims, and a lack of integrity in the program.

I understand that business ventures come with inherent risks and uncertainties, and I am fully aware of the effort and dedication required for success. However, my primary concern lies in the misleading tactics employed during the enrollment process, which created false expectations.

The assertion that I accepted and award and praised the PLM on several occasions does not negate the fact that the overall experience did not align with the promises made during enrollment. Recognition for participation should not overshadow the validity of my concerns about the program's practices.

It is crucial to acknowledge that my dissatisfaction stems from the discrepancies between what was presented initially and the reality of the program. Claims of potential earnings and limited class sizes for the "Boardroom" were made, which were not reflected in the actual program implementation. These discrepancies are well-documented and should not be dismissed.

As evidence, I can provide emails that you sent on 11-12-22 & 11-13-22 outlining the following..."Anthony, Eugene, and Kyle instructed me that once we reach 10 new members at Summit - the doors are CLOSED. We are Keeping Boardroom Founders membership small, and we like it that way".

We also met with you in person on 11-12-22 where you reiterated all that you included in your emails and that the offer to join Boardroom at a Summit price of $14,000 which will never be offered again. This assurance of a smaller, more focused group setting was a significant factor in my decision to commit to the Boardroom program.

The subsequent announcement made on 12/21/22 in a Boardroom meeting stating that the Boardroom would be opened to additional students, contradicted the previous representations, and underscored the prioritization of quantity over the personalized experience initially conveyed.

The request emailed to PLM on 7-9-23 remains.

Sincerely,

Michelle



Private Label Mastery: A Deceptive Path

As an individual who has invested time and money in PLM’s program, I feel obligated to share my disappointing experience. PLM presented itself as a gateway to success, but, it is a façade of empty promises and deceitful practices.
PLM’s lack of transparency with the initial investment is alarming. They offered two pricing options: the decisive and indecisive price. The decisive price is marked as a limited-time offer, pressuring individuals into making a hasty decision without fully understanding the implications.
PLM grossly exaggerated time commitment claims. They assured us that it would take no more than 10-12 hrs. per week to achieve success. The program is demanding, time-consuming, and required far more effort than initially suggested. This dishonesty led to significant disruptions in personal and professional life for many participants.
The company also claimed that the net earnings in 4 months would be $10,000 monthly. They boast success stories and testimonials. Their negative reviews are manipulated on Trustpilot, Google, and BBB (Beter Business Bureau).
The small Boardroom setting was supposed to promote personalized attention and success with only 10 students and three coaches. Emails were sent stating that the individual would make 5 to 10 x’s their initial investment. I committed to BR based on what I was sold, signed up 11/23 and by 12/21/23 and announcement was made that BR would be opened to additional students. It was very evident at this time that PLM prioritized quantity over quality.
PLM’s contracts were clearly designed to benefit the company rather than the individuals investing their hard-earned money. The terms and conditions are stacked in favor of the company, allowing them to absolve themselves of any responsibility for their misleading claims or lack of results.
I strongly urge anyone considering joining PLM to proceed with extreme caution and skepticism. Make sure you get it in writing what your investment will be, along with the time commitment. READ THE CONTRACT AND MAKE SURE YOU ARE AWARE OF EVERY DETAIL BEFORE YOU COMMIT WITH A SIGNATURE AND PAYMENT.

Response to PLM's reply

19 July 2023
Unprompted review
PLM logo

Reply from PLM

Hi Michelle,

First, thanks for sharing your experience with me and my team. We always aim to deliver a world-class experience and be the best in the industry at supporting and inspiring sellers. Starting a real, successful Amazon business is HARD. Outcomes in business vary. It's not easy or done overnight, and after working with thousands of people at all levels selling on Amazon.com, we know the #1 determining factor of success in a business is the entrepreneur - the student.

I was disheartened to read your review, because you've been a vocal, outspoken supporter of our program since you joined. You even accepted an award on the Summit stage and have sung our team's praises on several occasions. I've seen you very present on training calls and using our team's resources extensively. I can confidently say that my team has been instrumental in your business, and your business would not be where it is today without our team's support.

Our program can only accelerate and amplify what a student brings and continues to bring to the table with their business goals. The hundreds of 5-star reviews from students on this page are people who took extreme ownership of their own goals and leveraged every step of our proven process and training - both during and after the program. Period. For many people, the Amazon business is run successfully in 10-15 hours a week. For others, it is a full-time commitment and they don't measure the "hours". It truly is up to each person. I can say, for certain, that our most successful students are extremely driven and put in a lot of time.

Starting and growing a business from the ground up takes persistence, resiliency, some risk, the ability to push through roadblocks, commitment and above all - ability to be coachable and take ownership of what happens in their business. Many people will and do succeed; and other people will decide it's not their cup of tea for whatever reason. After reviewing your records, my coaching team has spent extensive time working on your business, both in PLM and in the Boardroom. Many of the claims in your review are just untrue. We have never claimed to you that "your net earnings in 4 months would be $10,000/monthly." We also never claimed that the coaching program would be a "small setting and with 10 students". Your outcomes are ultimately up to you and like I said, after reviewing your account - I am personally confident my team has given you massive support above and beyond your investment.

With that said, we wish nothing but success for you. We care that your experience isn't what you expected. We'll also let our reviews from our hundreds of other students speak for themselves. We hope this explains the situation better. Either way, my team is here for you anytime - give a call to our support staff or reach out directly, as we are always available to you and all members.

Ashley

Rated 2 out of 5 stars

Know what you are getting into here

I think it is important to share some insight if you are considering purchasing this course. If you took the masterclass and had your first call, you know that PLM has some big claims and promises that probably sound pretty good, including a Success Promise in the contract that states you have an option to get a full refund in the end if you hold up your end of the deal and they do not deliver. Unfortunately, this isnt the case. Most of what they sell you on isnt true. Know that the 10k+ that you need to purchase the course is only the tip of the iceberg and there is no way to get that back despite their promise. They will continue to over promise and under deliver throughout the program. From the first call, we were sold something that wasnt true at all. Promises of 5-10k revenue within 4-6mos, lack of disclosure and honesty about how much capital one really needs to work the program - they dont tell you all the other costs associated and those are important to know!, multiple changes to the program without notice, multiple classes where the coach didn't show up at all wasting everyone’s time, not alerting us of chinas holiday schedules that can bring the process to a grinding halt for up to a month, crucial trainings being taken down leaving us stuck in the process and no one to help, lack of real one on one coaching - you only get a 15min-30min call every few weeks, and a very serious lack of urgency to answer requests on the platform they promised to monitor for us. Most of the time you have to depend on other students in the community to help resolve things. If you have 25k to spend, 30-40 hours per week to pour into it (not 4-5 hours like they say), and are a self reliant person, maybe you will be successful. But dont buy into all that PLM promises. It just isnt true. Purchasing Helium 10 for 90/month and using their platform to learn process of each step from product research, to sourcing, to launching, scaling and PPC (basically what PLM gives you) are all well covered and all you need. Save your 10k!

UPDATE And Response to PLMs Response:
I devoted 4 full months full-time to the program, and know for a fact that I did complete the course and attend all the meetings required to fulfill the Success Promise. Your breakthrough session coaches absolutely are promising 5-10k revenue in first 4-6 months and that is proven by the multiple other low rating reviews here that state the same thing. And those coaches are NOT disclosing all the costs related as also proven in those same reviews. How are so many of us complaining of the exact same things, if they arent true? I have proof of multiple times I alerted you and the support team that the coach did not show up to a class, so again you are not being truthful. China goes on Holiday every year for up to one month in January into Feb. We didn't learn this until it was happening, but the coaches let us know it happens every year. The point of this review was to give potential students a more clear view of what this course is and bridge any gaps for them that I already learned in the process. Like I said, if you have the money, the time, and are self reliant, you'll have a better shot at being successful with Amazon. You do not need PLM.

17 July 2023
Unprompted review
PLM logo

Reply from PLM

Hello,

Thanks for sharing your experience. Ashley here, the CEO! I'd love to dig into this to see if we can help you out. I think it's important to address each item on your review, as well as bring clarity.

First - Private Label Mastery is just not for everyone. It's why we require a consultation with one of my staff coaches before we would ever consider someone starting an Amazon business. It takes money, time, risk-taking and isn't "overnight riches". This is not easy, it takes a lot of qualities to be brought to the table by a student, and many people will not succeed. It's why we turn away 40-50% of students who ask to work with us. We want our students to have a very strong chance of success coming out the gate. I also have a responsibility to ensure I am matching my coaches with strong students who have the best chance of success.

With that said, I'd like to address each item in your review because some are untrue:

"PLM has some big claims and promises that probably sound pretty good, including a Success Promise in the contract that states you have an option to get a full refund in the end if you hold up your end of the deal and they do not deliver. Unfortunately, this isn't the case."

Our Success Promise was created to get full buy-in from both the student (entrepreneur) AND our staff. The requirements for you are simple, straight-forward, and all in your member agreement - consistent attendance at calls, completion of course, recommendation from your coach and following our staff's recommendations at all times. It is very rare that a student is eligible because the truth is, if you work the program as required - you will get results. In your case, you did not fulfill the requirements of the Success Promise (including attendance, completion of course and recommendation from coach) and that is why you are not eligible.

"Promises of 5-10k revenue within 4-6 mos"
Our coach did not promise this to you. While examples of these income figures are available and provided on your enrollment call, your results will be entirely and obviously driven by YOU.

"Lack of disclosure and honesty about how much capital one really needs to work the program - they dont tell you all the other costs associated and those are important to know!"

Our coach spent 1 hour with you "1-on-1" explaining associated costs, although she was under no obligation to do so. The full obligation to do any due diligence on costs around starting an Amazon business are on the entrepreneur. These are available on the Amazon website.

"Multiple changes to the program without notice"

PLM and my staff are always striving to improve, and when these necessary improvements are made, our coaching staff updates students in our community and via email.

"Multiple classes where the coach didn't show up at all wasting everyone’s time"

I went through your history and this never happened. We would never tolerate a coach not showing up to an appointment. We run a very tight ship on our coaching staff.

"Not alerting us of chinas holiday schedules that can bring the process to a grinding halt for up to a month"

This is not a responsibility I give our coaching staff. It is your business, and China's holiday schedules are not "set" and there is no way we could alert all entrepreneurs about China's holiday schedule. Although there is information shared about this on live calls and in the course.

"Purchasing Helium 10 for 90/month and using their platform are all well covered and all you need."

Helium 10 is a great software platform and not a coaching program. 

My assessment is this wasn't a right fit for you, and that's OK. I believe our hundreds of testimonials from students speak for themselves. We aren't in the business of convincing individuals this is a right business for them. Ultimately your ongoing success will be up to you and what you decide to do. Still, we wish you success, and our team is here for you if you decide to work the program.

Ashley

Rated 4 out of 5 stars

This is a great caring company

This is a great opportunity and very caring company. I would just give it four because they could be more transparent about the financial aspect and the time it takes to recover your investment.

18 July 2023
Unprompted review
PLM logo

Reply from PLM

Angela, thank you so much for sharing your experience. 🎉 I agree that we have phenomenal coaches who make a huge difference in our students' businesses. Keep rocking and we can't wait to see you continue to soar! - Ashley & the Private Label Mastery Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look