Getting a hip replacement in India as an American felt really daunting at first, but PlacidWay made the whole thing so simple. They helped me find an amazing hospital and a great doctor, and set up al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a very good interactive session with Dr sir . Pl share me details of quote if available and other details as so that we can do required test and proced further
Company replied
Tania made me feel like I was important enough to be considered for my humanity and not just my pocketbook. People like Tania have a tendency to move up in the ranks not only because they are sharp... See more
Company replied
The staff was responsive enough to answer all my questions including the basic ones like what should I be carrying, what would be safe and all. It started from the quote submission and ended until the... See more
Company replied
Company details
Written by the company
PlacidWay is a global medical tourism platform that helps patients make informed, confident healthcare decisions. Since 2007, we've built a trusted network of 2,000+ accredited hospitals and clinics across 60+ countries, where patients can explore specialties such as dental care, cosmetic surgery, orthopedics, regenerative medicine, and fertility treatment with transparent pricing and the freedom to choose the right provider. Via virtual consultations, we connect patients directly with providers, allowing them to ask questions and proceed with confidence. Committed to accessible care, PlacidWay helps patients save up to 70% on treatment, avoid long wait times, and access procedures unavailable locally backed by personalized support at every step.
Contact info
9800 Mount Pyramid Ct #400, 80112, Englewood, United States
- 888-296-6664
- info@placidway.com
- placidway.com
4.8
Excellent
167 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I highly recommend PlacidWay Excellent service on every level.
I have been extremely impressed with the level of service I’ve received from PlacidWay.
Barbara has made the process so smooth right from the start.
Once I told her what procedure I was interested in she sourced a few different options for me and then set up a FaceTime meeting with the doctor to go through everything.
She also assisted with us finding accommodation.
This process has been extremely easy and I highly recommend PlacidWay to anyone requiring travel for a medical procedure etc.
In two weeks I fly to Thailand for Stem Cell Therapy and I’m so excited that this is really happening!!
20 April 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you so much for your kind review, Nicole! We're delighted to know that you had a smooth experience with PlacidWay. It's wonderful to hear that Barbara could assist you in finding the right options and arranging everything, including your accommodation. We wish you the best for your upcoming stem cell therapy in Thailand and are here to support you every step of the way!
Best regards,
PlacidWay Medical Tourism.
Good communication
Good communication, correct guidance!
Thanks for your help!
Highly recommend it if you want professional service.
17 March 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you, Tatyana, for your positive feedback! We're glad we could provide good communication and guidance throughout your experience. We appreciate your recommendation and are always here to support you!
Best regards,
PlacidWay Medical Tourism.
Very happy with assistance in finding a…
Very happy with assistance in finding a dentist and help with the whole process.
19 March 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you, Claire, for taking the time to share your experience. It’s wonderful to hear that our assistance in finding the right dentist and guiding you through the entire process was helpful. We understand that choosing a healthcare provider, especially in another country, can be overwhelming, and we’re happy that we could support you every step of the way. If you need further assistance in the future or have any other healthcare needs, don’t hesitate to reach out. We’re here to help make your healthcare journey as smooth as possible.
Regards,
PlacidWay Medical Tourism
I had a very good experience getting a…
I had a very good experience getting a tubal ligation reversal the nurses and stuff at the hospital were very helpful and attentive
They kept my husband comfortable while i was in surgery even though that they didn't speak English they made my husband who dont speak Spanish very comfortable.
I am almost 2 weeks post surgery and I am healing very good
Even though i was a little sad that the doctor was only able to re-connect one side of my tube but one is better then none.
So the is all up to God not at this point
8 March 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you for sharing your experience, Ana. It’s wonderful to hear that the hospital staff took such good care of you and your husband, even with the language differences. It’s so important to feel comfortable and supported, especially during surgery, and it’s good to know that the team was able to provide that for you both. While it’s understandable to feel a bit disappointed that only one side of your tube could be reconnected, it’s also inspiring to see your positive outlook and faith in the next steps. Wishing you a smooth and speedy recovery as you continue healing. If you have any more questions or need further assistance, we’re always here to help.
Regards,
PlacidWay Medical Tourism
Unfortunately had a work related issue…
Unfortunately had a work related issue where I couldn’t go to my appointment. Greatly appreciate how they helped me secure my refund.
13 March 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Brendan,
Thank you for sharing your experience with us. We understand that sometimes work can get in the way of plans, and we’re glad we could assist you in sorting things out quickly and smoothly. If you ever decide to reschedule or have any other medical travel needs in the future, feel free to reach out. We’re here to help!
Regards,
PlacidWay Medical Tourism
Veneers in Puerto Vallarta
PlacidWay referred me to an excellent cosmetic dentist in Puerto Vallarta. I highly recommend their services.
5 February 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you for sharing your experience. We understand that unexpected situations can come up, and we’re glad we could assist you in securing your refund. Our goal is to make the process as stress-free as possible, whether it’s scheduling appointments or handling changes when plans shift. If you decide to reschedule in the future or need any other assistance, please feel free to reach out. We’re here to help when you’re ready.
Regards,
PlacidWay Medical Tourism
AVOID!!
they told me they were going to pick me up at the airport but never showed up,,they told me they would pick me up at the hotel and bring me to the clinic and back but then told me to ask for the hotel shuttle,,the hotel has no shuttle so I had to get a taxi back and forth each day,,they said they would bring me back to the airport but I haven't heard from them since,,don't waste your time or money one these scam artist!!
25 February 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you faced during your trip. It’s disappointing to hear that the transportation arrangements did not meet your expectations and caused such disruptions. Your feedback is crucial, and we want to make sure situations like this don’t happen in the future. We’d like to look into this matter further to understand what went wrong and find a way to make it right. Please feel free to reach out to us directly so we can address your concerns and provide a resolution.
Regards,
PlacidWay Medical Tourism
Professional and personable
I can only praise the service I received. Excellent support all the way. Helio, if you read this you are a legend. Thanks for professionalism and friendliness.
19 February 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you, Shabbs, for your kind words. We’re glad to hear that you had a positive experience and felt well-supported throughout the process. It’s wonderful to know that Helio made such a great impression with his professionalism and friendly demeanor. We’ll be sure to pass along your message to him! If you need any further assistance or have more healthcare needs in the future, we’re here to help.
Regards,
PlacidWay Medical Tourism
Excellent service and a real…
Excellent service and a real willingness to help
11 January 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Stelios,
Thank you for your kind words! We're happy to know that you found our service helpful. It’s always our goal to provide the best support possible and be there for our customers whenever they need us. If there’s anything else we can do for you, don’t hesitate to reach out.
Regards,
PlacidWay Medical Tourism
Great experience
They are very attentive ... give you lots of available options ... friendly and best of all dont keep you waiting for a reply .
25 January 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Patches,
Thank you for taking the time to share your experience! We’re glad to hear that you appreciated our attentiveness and prompt responses. It’s important to us that you have all the information and options you need to make the best decision for your health journey. If you need any further assistance, feel free to reach out anytime!
Regards,
PlacidWay Medical Tourism
Reply from PlacidWay Medical Tourism
Hi Shawn Hutchens,
Thank you for taking a moment to share your thoughts. We are so glad to hear that you were satisfied with our follow-up and communication.
At PlacidWay Medical Tourism, we understand how important it is to stay connected and provide clear information every step of the way. It's great to know we hit the mark for you.
If you ever need assistance in the future, please remember we're just a message away.
Regards,
PlacidWay Medical Tourism
Very quick to answer
Very quick to answer. Helpful & are willing to work with you
18 January 2024
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Dina,
Thank you for your wonderful review! We are so pleased to hear that you found our team to be helpful and quick to answer.
At PlacidWay Medical Tourism, we always aim to be flexible and work closely with our clients to meet their needs. It's great to know that this was your experience.
Should you require any assistance in the future, please know we are always here to help.
Regards,
PlacidWay Medical Tourism
Very poor & unprofessional service
Very poor service. They charge you unfair extra professional fees. In website mentions that they help people save money but in reality, it was just fancy words. They are doing broker work. If the medical service center quoted you $100, they are charging you $150 and that's how this business works.
There's a female/male agent there in the philippines (I think her name ariannne), if she contacts you for your inquiry, please be cautious because she is a scammer. She shares higher quotations even though the doctor wasn't aware they charged that much amount of money. Once you paid the advance that agent not answering your calls/emails/ sms.
1 March 2023
Unprompted review
Reply from PlacidWay Medical Tourism
Dear DP,
Thank you for sharing your feedback, even though some time has passed since your experience. We sincerely apologize for the frustration you felt at that time. While this is not reflective of the level of service we strive to offer, we want to acknowledge your concerns.
Since then, we’ve worked diligently to improve our processes, particularly around pricing transparency and communication. We deeply regret that your experience did not meet expectations, but we hope you’ll see the positive changes we've implemented. If there is anything we can still assist you with or if you'd like to discuss your concerns further, please feel free to contact us directly
Your feedback has been valuable in helping us grow, and we hope to regain your trust in the future.
Warm regards,
PlacidWay Medical Tourism
My experience was a great one
My experience was a great one, I totality was please, with my services provided by my Dr. Yuliya Viadimirovana Nilonova she is a great plastic surgeon. I am very happy with my results and when I was at their clinic they attend to my needs. recommend them to anyone that is thinking about having plastic surgery.
23 August 2023
Unprompted review
Reply from PlacidWay Medical Tourism
Reply to PlacidWay's Customer Reviews 2025
Custom Gem
This is for informational purposes only. For medical advice or diagnosis, consult a professional.
Show thinking
Dear Patricia Huizar,
Thank you for sharing such a wonderful and detailed review. We are so happy to hear that you had a great experience and were pleased with your services.
It is fantastic to know that Dr. Yuliya Viadimirovana Nilonova provided you with excellent care and that you are very happy with your results. Our goal at PlacidWay Medical Tourism is to connect our clients with top-tier surgeons and clinics where their needs are fully met, and it sounds like we achieved that with you.
Your recommendation means the world to us. If you ever need any assistance in the future, please do not hesitate to reach out.
Regards,
PlacidWay Medical Tourism
Best place to get treatments at the…
Best place to get treatments at the best price, great communication system very easy to use, a very simple process. I would highly recommend this.
25 August 2022
Unprompted review
Reply from PlacidWay Medical Tourism
Dear Rehan Khan,
Thank you for your excellent feedback and for the high recommendation. We are so happy to hear you felt you received treatment at the best price.
Making medical tourism affordable and the process simple for our clients is at the very heart of what we do at PlacidWay Medical Tourism. We are also delighted that you found our communication system easy to use.
Should you need any assistance in the future, please know that we are here to help.
Regards,
PlacidWay Medical Tourism
NOT A GOOD COMPANY
NOT A GOOD COMPANY, NOT LOYAL, IF YOU ARE A DENTAL CLINIC DO NOT SIGN UP WITH THEM,
22 March 2022
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Jesus, thank you for your feedback! Please note that we took your grievance very seriously. Therefore, we would like to set a call with you directly to review how we can solve your situation. We have attempted to contact you in order to give you the best solution. Unfortunately, we have not been able to. Please, send us the best date and time to call you. Or, you can contact us to sales.americas@placidway.com. We'll be attentive to your response.
PlacidWay Best Medical Tourism Company…
PlacidWay Best Medical Tourism Company Ever in 2022.
4 January 2022
Unprompted review
Reply from PlacidWay Medical Tourism
Thank you so much for your kind words, Osama Kiani! We're truly delighted to hear that you consider PlacidWay the best medical tourism company. We continually strive to provide exceptional service and connect our patients with high-quality, affordable healthcare options across the globe.
It's our goal to make every medical journey seamless and supportive, and your feedback reaffirms our commitment. If you ever need assistance in the future, don't hesitate to reach out to PlacidWay Medical Tourism.
Regards,
PlacidWay Medical Tourism
Communication
They are so annoying! Constantly emailing and calling after you’ve figured out what you want. Very annoying and hard to communicate to clinics.
23 January 2020
Unprompted review
Reply from PlacidWay Medical Tourism
Dear Taya,
Thank you for your feedback, and we’re sorry to hear that you found our communication overwhelming. We genuinely strive to be supportive, but we understand how constant follow-ups can feel excessive, especially after you’ve made your decision.
Since your review, we’ve made improvements to our communication practices, ensuring we provide helpful information without being overbearing. We want to strike the right balance between staying connected and respecting your space.
If there’s anything further we can assist you with or if you’d like to share more about your experience, please feel free to reach out to us at [email address or phone number].
Thank you again for your input—it helps us become better!
Warm regards,
PlacidWay Medical Tourism
bad service and the website has a lot…
bad service and the website has a lot of fake clinic
21 June 2019
Unprompted review
Reply from PlacidWay Medical Tourism
Hi Dr. Aldhezat,
Greetings from PlacidWay!
Thank you for writing your feedback. While we appreciate you taking the time to do so, we wanted to take this opportunity to address the issues you mentioned in your review and air our side as well.
May we ask which specific service were you unsatisfied? Having been in the medical tourism industry for 12 years now, we take great pride and put the most value in the quality of customer service that we provide, hence, we ask our customers to contact us directly for concerns so that it may be resolved accordingly and promptly. Please understand that the recent decision of PlacidWay towards your center was taken based on compromised trust in our medical tourism partnership. Unfortunately, we are unable to extend our support anymore given the untoward and concerning circumstances of your center raised by the patients themselves.
With regards to supposed fraud/ fake clinics that we have, there is no absolute truth to this. All of our medical partners went through careful screening and are fully licensed, certified and in compliance with the safety measures and ethical standards they must follow. As you may be aware of by now, if one is found to be non-comformable, we do not and will not, in any way, hesitate to remove them from our list of medical providers.
We want to conclude our response by making it very clear that the objective of PlacidWay is to provide reliable and trustworthy customer service taking into highest consideration the welfare of our patients who only deserve such.
Matters like these are taken very seriously by PlacidWay. We ask that you respect the decision we had to take and direct your efforts to the patients where it truly matters.
Thank you.
Very bad experience with them
Very bad experience with them . They were clueless of what they were doing.I would say Don't risk your life with them,Its about your life,Its No joke.
17 May 2018
Unprompted review
Reply from PlacidWay Medical Tourism
We are genuinely sorry to hear about your experience and we appreciate you taking the time to share your thoughts. We always aim for complete satisfaction, and it's concerning to hear that you felt our team was not adequately informed and that you had such a negative experience.
We would like to understand more about what happened so we can address the issues you faced and work towards a solution. Please reach out to us directly so we can discuss this further and make things right. Your well-being is our utmost priority at PlacidWay Medical Tourism.
Regards,
PlacidWay Medical Tourism
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.