PlacidWay Medical Tourism Reviews 

167
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally helpful staff, clear communication, and prompt responses regarding medical treatments abroad, making the entire process smooth and stress-free. People deeply appreciate the detailed explanations provided, professional coordination, and the intuitive platform that simplifies finding reliable international healthcare options. Some reviewers were not happy with communication gaps, noting specific instances where replies were severely delayed or ongoing support was completely missing after procedures. A few individuals also mentioned experiencing frustrating difficulties when trying to reach representatives or obtain timely assistance during their medical journey.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the exceptional dedication,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt, clear, and reassuring communication... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the tailored support and... See more

Response time

Reviewers highlight high satisfaction regarding response time, expressing appreciation for the prompt replies... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is intuitive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting a hip replacement in India as an American felt really daunting at first, but PlacidWay made the whole thing so simple. They helped me find an amazing hospital and a great doctor, and set up al... See more

Company replied

Rated 5 out of 5 stars

It’s a very good interactive session with Dr sir . Pl share me details of quote if available and other details as so that we can do required test and proced further

Company replied

Rated 5 out of 5 stars

Tania made me feel like I was important enough to be considered for my humanity and not just my pocketbook. People like Tania have a tendency to move up in the ranks not only because they are sharp... See more

Company replied

Rated 5 out of 5 stars

The staff was responsive enough to answer all my questions including the basic ones like what should I be carrying, what would be safe and all. It started from the quote submission and ended until the... See more

Company replied


Company details

  1. Physician Referral Service
  2. Health Consultant

Written by the company

PlacidWay is a global medical tourism platform that helps patients make informed, confident healthcare decisions. Since 2007, we've built a trusted network of 2,000+ accredited hospitals and clinics across 60+ countries, where patients can explore specialties such as dental care, cosmetic surgery, orthopedics, regenerative medicine, and fertility treatment with transparent pricing and the freedom to choose the right provider. Via virtual consultations, we connect patients directly with providers, allowing them to ask questions and proceed with confidence. Committed to accessible care, PlacidWay helps patients save up to 70% on treatment, avoid long wait times, and access procedures unavailable locally backed by personalized support at every step.


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(167)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, very attentive

18 October 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Sandra! We're thrilled to hear that you were impressed with our customer service. Our team strives to provide exceptional support to all of our patients. We appreciate your kind words and look forward to assisting you further.
Regards
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Wonderful staff and resource

Wonderful staff and resource, Ricardo was wonderful to communicate with. He was very accessible, informative and considerate. I am very pleased with my experience!!

2 December 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Madeline! We're Glad to hear that you had a wonderful experience with PlacidWay. It's great to know that Ricardo was able to provide the support and information you needed. We appreciate your kind words about him and our team.

We look forward to assisting you further in the future.

Best regards,
The PlacidWay Team

Rated 5 out of 5 stars

Ricardo was quick to respond to my…

Ricardo was quick to respond to my request and he asked me questions and provided me answers quickly and efficiently...very good service from start to finish

Randy L
Canada😎

2 December 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your kind words, Randy! We're glad to hear that Ricardo was able to provide the efficient and timely assistance you needed.

At PlacidWay, we strive to provide exceptional customer service. We appreciate your feedback and look forward to assisting you further in the future.

Best regards,
The PlacidWay Team

Rated 5 out of 5 stars

The whole trip was accomplished in a…exccelent way

The whole trip was accomplished in a short time from begininng to end with excellent and experienced people(Gonzalo and Melissa) who took me from Europe to Mexico for my autoimmune disease,the clinic and staff was very helpful,all praise for PlacidWay platform and now I have to reset and hope that the therapy was successful

30 November 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your kind words, Dijana! We’re delighted to hear that your trip to Mexico was a success. It’s wonderful to know that Gonzalo and Melissa were able to provide the support and guidance you needed throughout your journey.

We wish you all the best for your recovery and hope that the therapy is effective.

Thank you once again for choosing PlacidWay!

Best regards,
The PlacidWay Team

Rated 5 out of 5 stars

PlacidWay makes your path way easier!!

They are all very helpful and adapt to your own requirements or needs. So kind and patient too!! 10/10.

29 November 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Eranda! We're happy to hear that your experience with PlacidWay was exceptional. Our team strives to provide the best possible support and guidance to our patients, and we're glad we could make your journey easier. We appreciate your kind words and look forward to assisting you further in the future.

Best regards,
The PlacidWay Team

Rated 5 out of 5 stars

Placidway is a very helpful platform…

Placidway is a very helpful platform where one can find everything about the medical treatments from all over the world.. Thanks to miss VIDIYA for the guidance and support

27 November 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

We're so happy to hear that PlacidWay has been helpful to you, Sadaf. We're also grateful for your kind words about Vidiya. She's a dedicated member of our team, and we're proud of the work she does.

Regards
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Gerald 👍

Gerald works fast, he could arrange the online meeting as soon as I asked him. All went very smoothly with him.

12 November 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Andy, for your kind words! We're glad that Gerald was able to assist you promptly and efficiently at PlacidWay Medical Tourism. Your satisfaction is our top priority, and we're committed to providing a seamless experience.

Regards,
PlacidWay Medical Tourism.

Rated 4 out of 5 stars

I have been searching for liposuction…

I have been searching for liposuction surgery for quite a long time through IG and internet platforms.

Vidya from PlacidWay has helped me to overcome the fears and directed me to the right path. From choosing the surgeon, deal with prices and all the communication with the clinic, Vidya has provided the best she could. I am very happy with PlacidWay, especially Vidya who has been on my journey and provided me with professional support.

With the help from Vidya, I have chosen Bangkok Plastic Surgery for my liposuction surgery. I am now excited to see the new me in Jan.

21 October 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Grace, for your kind words! We're thrilled to hear that Vidya has been so helpful in guiding you through your liposuction journey.

Your satisfaction is our top priority at PlacidWay, and we're committed to providing the best possible support. We wish you all the best for your surgery in January and look forward to hearing about your positive transformation.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Mr Gerald - Medical Coordinator Evaluation

Gerald was polite, punctual, and supportive. He is a dedicated person, kind and respectful. He supported me with various options available.

30 October 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Louis, for your kind words! We're glad that Gerald was able to provide you with the support and guidance you needed. Your satisfaction is our top priority, and we're committed to providing a seamless experience with PlacidWay Medical Tourism.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

We highly recommend PlacidWay which is…

We highly recommend PlacidWay which is very impressive with their professionalism and customer service. PlacidWay assists us to get more potential patients. The coordinators (Miss Vidya Nurina) is especially helpful to us , communicates between patients and us in a timely manner and delivers high-quality work on time.

Thank you so much for supporting us! PlacidWay Team

29 October 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Asia Cosmetic Hospital, for your kind words! We're thrilled to hear that you're satisfied with PlacidWay's services and that Vidya has been a valuable asset to your team. We value our partnership with you and are committed to providing ongoing support.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

I appreciate it

I appreciate it

16 October 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

You're welcome, Jessica! PlacidWay is glad taht we could be of assistance. Please don't hesitate to reach out if you have any further questions or needs.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Where do I begin

Where do I begin. I was in a terrible place almost a year ago. I suspected what was happening but things started to turn for the worse rather quickly. The medical care where I live is pretty sad except for a few individuals. To make a long story short I ended up in isolation for five days in the hopital and hit with the fact that I had diabetes twelve years after I had colon cancer. I beat the cancer with lemon water and garlic so why not take this new episode and try and fix it. Which I did by finding this fantastic clinic called Immunity Therapy Center in Tijuana. From the moment I spoke to them via Zoom I knew I was heading down the right path. Not only was the whole staff super friendly and knowledgable but there was this feeling of tranquility in the air. Every patient that I met there as well as family/friends who accompanied them felt it as well. My stay was short compared to everyone else and boy was it worth it. After my therapy I began to feel better right away. It's been five months now and not only has my diabetes been reversed other issues that I was dealing with have also healed. When your faced with a critical situation and have nowhere else to turn to you do now! The price is very reasonable compared to the many other clinics I checked out. You won't be disappointed!

20 May 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Wow, Rocco, thank you for sharing your inspiring story! It's incredible to hear how Immunity Therapy Center helped you overcome your health challenges.

Your experience is a testament to the power of holistic medicine and the dedication of the ITC team. PlacidWay is honored to have played a role in your journey to wellness.

Regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Vidya who I was corresponding though…

Vidya who I was corresponding though out the experience was very helpful & kept us informed of the process.

30 September 2024
Unprompted review
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Reply from PlacidWay Medical Tourism


Dear Stephen,

Thank you so much for sharing your experience and kind words! We are happy to hear that Vidya provided you with helpful support throughout your journey.

Keeping our patients well-informed and ensuring a smooth process is a top priority for us, and it's wonderful to know that Vidya was able to assist you every step of the way.

We truly appreciate your trust in PlacidWay and are glad we could make your experience a positive one. If you ever need further assistance, feel free to reach out!

Warm regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

There was so much support from Candy

There was so much support from Candy, Ac Bhamornsatit, Vidya Nurina and Jeab with answering my questions and helping me through the process

3 September 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Hi Calcifer,

Thank you so much for your kind words and glowing review! 🌟 We're Happy to hear that Candy, Ac, Vidya, and Jeab were able to provide you with the support you needed throughout your journey. Our goal is to ensure every step of the process is as smooth as possible, and it means the world to us that you felt cared for and supported. 🙏

We’ll be sure to pass along your appreciation to the entire team! If you ever need anything else, don’t hesitate to reach out. Wishing you all the best on your continued journey!

Warm regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

satisfied

I really appreciate the support and arrangement extended by Ms. Arianne Oblefias, she is really helpful and kind, she arranged the meeting with doctor according to our requirement.

6 September 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you so much for your wonderful feedback, Asad! We’re Happy to hear that Ms. Arianne Oblefias was able to provide the support and care you needed. We always strive to accommodate our patients’ needs, and it’s great to know that she was able to arrange everything to your satisfaction. We’ll be sure to pass along your kind words to Arianne!

Best regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

Thank you Barbara

We are very happy to have Barbara at our side. She helps us with every request and always has a solution ready for us or supports us. Many thanks for everything!

31 August 2024
Unprompted review
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Reply from PlacidWay Medical Tourism

Thank you, Lisa, for your thoughtful message! We're so glad to hear that Barbara has been such a valuable support for you. Her dedication to finding solutions and providing assistance is truly appreciated, and we’re grateful to have her on our team. We’ll make sure to pass along your kind words to Barbara!

Best regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

A safe and sane intermediary

They are the middle man between the hospital or clinic and the individual seeking less expensive medical care.
In my case, I received a quote from Cevre Hospital in Istanbul. As requested by the hospital, a deposit was given to Placid. Three weeks after the deposit, the hospital informed me that they could not do the procedure and Placid found another medical facility but I decided against it and my deposit was returned. Raquel was very helpful during this entire experience

14 August 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for sharing your experience, William! We’re glad to hear that Raquel was able to assist you throughout the process and that your deposit was returned smoothly. We understand how important it is to feel secure when seeking medical care abroad, and we’re pleased that we could help facilitate your journey, even though the initial plan didn’t work out. If you ever decide to explore other options in the future, we’ll be here to support you.

Best regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

PlacidWay found me the perfect doctor!!

I started 1 year ago getting prices and reviewing doctors in Buenos Aires. It was almost a full time job! Different options, prices and other countries. I wanted BA because I have been there before ans felt very comfortable there. I would not have found the BEST doctor w/o PlacidWay. I am convinced he was perfect doctor for me and made it all worthwhile!

9 August 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you, Wendy, for sharing your amazing experience! Good to hear that we were able to help you find the perfect doctor in Buenos Aires. We know how overwhelming the process can be, and it’s wonderful to know that we could simplify your journey and connect you with the right professional. Your confidence and trust in us mean the world, and we’re so happy that everything worked out perfectly for you!

Best regards,
PlacidWay Medical Tourism

Rated 4 out of 5 stars

Friendly helpful staff

Friendly helpful staff, clean nice facility, good transportation. There was no surprises--everything happened as predicted. My only problem is a big one--no results. I was seeking help for loss of eyesight from macular degeneration but I am not giving up. I feel like I need to be in touch with an optometrist specializing in stem cell treatment and transplants

2 July 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you for your honest feedback, Sherry. We’re glad to hear that you had a positive experience with our staff, facilities, and transportation. We understand your concern about not seeing the results you were hoping for, and we truly empathize with your situation. We are more than happy to assist you in connecting with an optometrist specializing in stem cell treatments and transplants. Please don’t hesitate to reach out, and we will continue to support you on your journey.

Best regards,
PlacidWay Medical Tourism

Rated 5 out of 5 stars

SVF stem cell therapy

I’ve had my SVF stem cell therapy done by Dr. Zimmerman. I’ve come from India for this treatment and it was really an outstanding experience! Both the doctor and Lisa were very professional and helpful during and after the treatment. They guided me very well and answered all my queries immediately. I strongly recommend this clinic for their services.

15 July 2024
Unprompted review
PlacidWay Medical Tourism logo

Reply from PlacidWay Medical Tourism

Thank you so much for sharing your wonderful experience, Afzal! We’re thrilled to hear that Dr. Zimmerman and Lisa provided you with exceptional care throughout your SVF stem cell therapy journey. It’s great to know that all your queries were answered promptly and that you felt well-guided during your time with us. Your recommendation means a lot to us, and we’re grateful to have been part of your treatment.

Best regards,
PlacidWay Medical Tourism

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