Pickleball People Reviews 

135
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, exceptionally smooth online ordering process, and efficient order handling that makes purchasing items very simple and pleasant. Consumers also mention the extremely helpful staff, knowledgeable team, and outstanding product quality available across a wide range of sports items and equipment. However, some customers also noted minor communication hiccups, tracking gaps, or slight delivery delays occasionally caused by external postal services and carriers. A few people experienced occasional issues regarding missing order confirmation emails, minor transit package damages, or rare address mix-ups during shipping.

What people talk about most

Product

People report high satisfaction with the product, describing items as first-class, original, and exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting great advice and a knowledgeable... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and expertise.... See more

Order

Consumers find the order experience to be positive and consistently smooth. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pickleball People have a great range of equipment and paddles at very competitive prices. Staff were very helpful. Only problem is postage to the Republic of Ireland is very expensive at £20 when co... See more

Rated 5 out of 5 stars

Last minute gifts for my Pickleball obsessed husband, which were extremely well received. A great range of products and exceptional customer service from Rob who went out of his way to ensure I receiv... See more

Rated 5 out of 5 stars

I met Rob from Pickleball people at a local competition, he kindly loaned me his personal paddle to try out and was very knowledgeable answering my questions. I ordered one and it came in super fast t... See more

Rated 5 out of 5 stars

What a great range of paddles at pickleball people. Read the reviews and opted for a CBRN1 paddle. What a great paddle, love the longer handle and elongated face. Definitely has improved my game in te... See more


Company details

  1. Sporting Goods Store

Written by the company

At Pickleball People, we are dedicated to growing the sport of pickleball across the UK. Founded by three passionate friends, we aim to provide everything a player needs—whether you’re a first-timer or a seasoned pro. Our online shop offers a wide selection of paddles, balls, and accessories from the top brands in the sport, and we pride ourselves on delivering excellent customer service. To ensure you find the perfect paddle, we even offer a "try before you buy" option. Beyond equipment, we’re deeply involved in the pickleball community, running clubs and coaching sessions to help players of all levels develop their skills and enjoy the game. We regularly bring pickleball to life at festivals, clubs, and tournaments through our pop-up shops, helping more people experience the fun and fitness benefits of the sport. Whether you need advice on setting up your own club or choosing the right gear, we’re here to help. Join us in spreading the love for pickleball!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(135)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. They advised on the best paddle based on my email request and once I'd decided, the paddle was delivered super fast, and it's perfect!

28 April 2026
Rated 4 out of 5 stars

The padel arrived quickly and was well…

The padel arrived quickly and was well wrapped. It’s a shame padels , bats and racquets no longer come with a complimentary protective case . In the good old days my racquets always came with a case showcasing the brand and protecting the strings/ playing service . The padel wasn’t cheap so I was hoping it would come with a case .

25 April 2026
Rated 5 out of 5 stars

Good advice and quick service.

Had a quick reply to my questions about a possible new padel. Ordered and the padel came quickly. The box was slightly bashed in transit but not where the padel face was so no issues there but maybe could have been protected a bit more. Happy with my new padel. Enhanced Duo.

25 March 2026
Rated 5 out of 5 stars

Overall really good experience

Overall really good experience. Small issue of item being delivery to a different address, eventually we realised they had put the wrong address on the parcel but sent out a replacement swiftly. Will definitely use them again.

23 February 2026

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