Pickleball People Reviews 

135
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, exceptionally smooth online ordering process, and efficient order handling that makes purchasing items very simple and pleasant. Consumers also mention the extremely helpful staff, knowledgeable team, and outstanding product quality available across a wide range of sports items and equipment. However, some customers also noted minor communication hiccups, tracking gaps, or slight delivery delays occasionally caused by external postal services and carriers. A few people experienced occasional issues regarding missing order confirmation emails, minor transit package damages, or rare address mix-ups during shipping.

What people talk about most

Product

People report high satisfaction with the product, describing items as first-class, original, and exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting great advice and a knowledgeable... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and expertise.... See more

Order

Consumers find the order experience to be positive and consistently smooth. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pickleball People have a great range of equipment and paddles at very competitive prices. Staff were very helpful. Only problem is postage to the Republic of Ireland is very expensive at £20 when co... See more

Rated 5 out of 5 stars

Last minute gifts for my Pickleball obsessed husband, which were extremely well received. A great range of products and exceptional customer service from Rob who went out of his way to ensure I receiv... See more

Rated 5 out of 5 stars

I met Rob from Pickleball people at a local competition, he kindly loaned me his personal paddle to try out and was very knowledgeable answering my questions. I ordered one and it came in super fast t... See more

Rated 5 out of 5 stars

What a great range of paddles at pickleball people. Read the reviews and opted for a CBRN1 paddle. What a great paddle, love the longer handle and elongated face. Definitely has improved my game in te... See more


Company details

  1. Sporting Goods Store

Written by the company

At Pickleball People, we are dedicated to growing the sport of pickleball across the UK. Founded by three passionate friends, we aim to provide everything a player needs—whether you’re a first-timer or a seasoned pro. Our online shop offers a wide selection of paddles, balls, and accessories from the top brands in the sport, and we pride ourselves on delivering excellent customer service. To ensure you find the perfect paddle, we even offer a "try before you buy" option. Beyond equipment, we’re deeply involved in the pickleball community, running clubs and coaching sessions to help players of all levels develop their skills and enjoy the game. We regularly bring pickleball to life at festivals, clubs, and tournaments through our pop-up shops, helping more people experience the fun and fitness benefits of the sport. Whether you need advice on setting up your own club or choosing the right gear, we’re here to help. Join us in spreading the love for pickleball!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(135)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Pickleball People…

Communication between Pickleball People and myself was excellent… informative and efficient…
Chosen Paddle arrived quickly and well packaged..
perfect experience.. I would recommend dealing with this company…

25 October 2025
Rated 5 out of 5 stars

Good performance at a very competitive price

This is a well made and competitively priced pickleball paddle. At my club I have had the use the paddles costing nearly twice the price of the NYX paddle. Been using it for a couple of weeks now and it holds it 's own compared with the more expensive paddles. Also quick and reliable delivery.

17 October 2025
Rated 5 out of 5 stars

Rob and Nic are so generous in spirit…

Rob and Nic are so generous in spirit and helpfull. We met them at the North West Pickleball festival in Preston. They were quite happy to take as much time as needed in order to select the correct Paddle. I cant thank them enough.

5 October 2025
Unprompted review
Rated 3 out of 5 stars

Mindblowing import tax for outside of UK

Overall its all okay but a few things i would want to know in advance next time:
- no expected delivery date, you just order and pay and then wait
- i’m from Belgium and my 333€ package had a surprise import tax of an extra 130€ which is mindblowing. So it would make it next to impossible to ever order again from outside the UK

17 August 2025

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