Pickleball People Reviews 

135
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, exceptionally smooth online ordering process, and efficient order handling that makes purchasing items very simple and pleasant. Consumers also mention the extremely helpful staff, knowledgeable team, and outstanding product quality available across a wide range of sports items and equipment. However, some customers also noted minor communication hiccups, tracking gaps, or slight delivery delays occasionally caused by external postal services and carriers. A few people experienced occasional issues regarding missing order confirmation emails, minor transit package damages, or rare address mix-ups during shipping.

What people talk about most

Product

People report high satisfaction with the product, describing items as first-class, original, and exactly as... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting fast shipping and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting great advice and a knowledgeable... See more

Staff

Customers had positive experiences with staff, consistently highlighting their helpfulness and expertise.... See more

Order

Consumers find the order experience to be positive and consistently smooth. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pickleball People have a great range of equipment and paddles at very competitive prices. Staff were very helpful. Only problem is postage to the Republic of Ireland is very expensive at £20 when co... See more

Rated 5 out of 5 stars

Last minute gifts for my Pickleball obsessed husband, which were extremely well received. A great range of products and exceptional customer service from Rob who went out of his way to ensure I receiv... See more

Rated 5 out of 5 stars

I met Rob from Pickleball people at a local competition, he kindly loaned me his personal paddle to try out and was very knowledgeable answering my questions. I ordered one and it came in super fast t... See more

Rated 5 out of 5 stars

What a great range of paddles at pickleball people. Read the reviews and opted for a CBRN1 paddle. What a great paddle, love the longer handle and elongated face. Definitely has improved my game in te... See more


Company details

  1. Sporting Goods Store

Written by the company

At Pickleball People, we are dedicated to growing the sport of pickleball across the UK. Founded by three passionate friends, we aim to provide everything a player needs—whether you’re a first-timer or a seasoned pro. Our online shop offers a wide selection of paddles, balls, and accessories from the top brands in the sport, and we pride ourselves on delivering excellent customer service. To ensure you find the perfect paddle, we even offer a "try before you buy" option. Beyond equipment, we’re deeply involved in the pickleball community, running clubs and coaching sessions to help players of all levels develop their skills and enjoy the game. We regularly bring pickleball to life at festivals, clubs, and tournaments through our pop-up shops, helping more people experience the fun and fitness benefits of the sport. Whether you need advice on setting up your own club or choosing the right gear, we’re here to help. Join us in spreading the love for pickleball!


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

When the wrong coloured paddle was sent to me, the company rectified the mistake as soon as I rang them and I received my new paddle in plenty of time to get used to it before the Ulster Open 2026, plus a postage paid label to return the incorrect one.

12 August 2026
Rated 5 out of 5 stars

Easy 5 stars

Easy 5 stars. We have bought a few items now and every single time it’s been a slick process. It’s not only about price, information and accurate updates all the way. Well packaged and exactly as described. Highly recommend. Also had the immense pleasure of meeting Harold in Portugal. Super person and a brilliant teacher, talent oozes out of him!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality Product

An ewxcellent site for new and experienced players with different options dependant on your ability. Prices vary, but are well within reach for all.

Delivery very quick and the ordering prcess simple. I was kept informed throughout each stage of the process.

7 July 2026
Rated 5 out of 5 stars

Great customer service

Rob was super helpful answering various questions and recommending a few paddle options to suit my needs before I decided. Delivery was quick. I would highly recommend.

20 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look