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Pet Products R Us Reviews 

835
•
TrustScore 5 out of 5

4.8

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value and wonderful product selection, noting that items are very affordable while overall quality remains consistently high. Buyers also deeply appreciate the prompt and efficient delivery service, mentioning that parcels consistently arrive safely, are well-packaged, and always show up right on schedule. People frequently highlight the friendly communication and incredibly helpful customer support provided when looking for specific items or expert guidance. Some reviewers were not happy with delivery times, mentioning that packages occasionally took much longer than expected or arrived late due to unexpected stock issues.

What people talk about most

Product

Consumers find product to be positive, highlighting good value and excellent quality. Reviewers frequently... See more

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting promptness and efficient... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and competitive.... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the website is clear and the... See more

Service

People report positive experiences with service, consistently praising the efficient support and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more

Company details

  1. Pet Store

Contact info

4.8

Excellent

TrustScore 5 out of 5

835 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(835)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My dog loves her "beefy squeaky"!

My elderly and disabled fur sis Trixie now has the small ball for all of the senses. She has lit up when I've given her it and is the only thing she plays with now so it must be stimulating her! It indeed smells beefy, the ridges are not too hard but enough of a bump for her mouth and the colours are dog sight friendly. Thank you for creating this new spark for an older lady and giving her new found energy.

19 May 2025
Rated 5 out of 5 stars

Very good value

Very good value. Excellent delivery time. Our dog loves them 🎾🐾🐾
sensory ball a huge success for the little blind dog but took weeks to arrive. EVRI is a hopeless carrier.

30 April 2025
Unprompted review

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