Pet Products R Us Reviews 

835
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional value and wonderful product selection, noting that items are very affordable while overall quality remains consistently high. Buyers also deeply appreciate the prompt and efficient delivery service, mentioning that parcels consistently arrive safely, are well-packaged, and always show up right on schedule. People frequently highlight the friendly communication and incredibly helpful customer support provided when looking for specific items or expert guidance. Some reviewers were not happy with delivery times, mentioning that packages occasionally took much longer than expected or arrived late due to unexpected stock issues.

What people talk about most

Product

Consumers find product to be positive, highlighting good value and excellent quality. Reviewers frequently... See more

Delivery service

Clients share satisfaction regarding the delivery service, frequently highlighting promptness and efficient... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and competitive.... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the website is clear and the... See more

Service

People report positive experiences with service, consistently praising the efficient support and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products... See more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in. I was kept up to date by Martin on every detail about what was going on... See more

Rated 5 out of 5 stars

Very happy - my purchase was dispatched by DPD- The driver followed my instructions mentioned in the app and delivered the parcel to my door, which isn’t happening with other courier like Evri. I have... See more

Rated 5 out of 5 stars

I have been a customer of Pet Products R US for quite sometime. They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

835 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(835)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had ordered a gift after Xmas for my…

I had ordered a gift after Xmas for my granddog. Unfortunately the item had been due in on a delivery but didn’t come back in.
I was kept up to date by Martin on every detail about what was going on and was given a refund no bother at all.
I would definitely recommend this company and will be using it in the future.

26 December 2025
Rated 5 out of 5 stars

Faultless company

I have been a customer of Pet Products R US for quite sometime.
They are completely faultless in every way .I have had no reason to complain about ordering from them or the products I purchase, even delivery is excellent .well done

20 December 2025
Rated 1 out of 5 stars

Normally the sweets I purchase are of…

Normally the sweets I purchase are of fantastic value and my pets love them , unfortunately one of the boxes must of got some moisture in one of the boxes as I had to throw them away sadly..

27 September 2025
Pet Products R Us logo

Reply from Pet Products R Us

Hiya really sorry to hear this. have just checked our inbox and cannot find any email informing us of any issues with your order. Feel free to email us at support@petproductsrus.co.uk so we can get the issue rectified.

Rated 1 out of 5 stars

Pet products

Paid extra so parcel would be delivered faster but still took a very long time to get delivered so not sure if I would use again

5 September 2025
Rated 5 out of 5 stars

Issues setting up aquarium

I had some issues setting up a temperate aquarium. I visited Jade at the Rooksley store several times for advice. She was very patient, knowledgeable, offered advice and didn't try to sell me products that may not have been needed, tested my water and then asked another colleague, Ben, who then gave me another option to try. Thanks to them both I now have a tank and fish that I saw an improvement in minutes. I cannot thank or praise them enough.

25 September 2025
Unprompted review

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