Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property purchasing and selling process. People note that agents communicate clearly, remain calm under pressure, and keep clients well-informed at every stage. Reviewers appreciate the efficient service and dedication shown during property viewings, ensuring everything runs smoothly. Consumers also highlight the reliable management team, noting prompt responses to any questions, thorough guidance, and continuous assistance. Clients feel completely supported by the knowledgeable team, making their entire real estate journey completely stress-free and highly satisfying.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting professional support, clear advice, and responsive... See more

Customer service

Customers expressed great satisfaction with the customer service, highlighting responsive and supportive... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a stress-free process where they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(198)

45 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

House purchase

I recently bought a house and Sean was the estate agent I dealt with throughout the process. Out of everything involved in buying a home, my interactions with Sean were by far the easiest part. He was consistently quick to respond, always professional, and handled everything with real integrity. His clear communication and reliability made the whole experience far less stressful. I wouldn’t hesitate to recommend Sean to anyone buying or selling a property.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great tenancy support

Joanna Channon who supports our tenancy in 9 South Street is very responsive and helpful. She replies immediately to our requests and takes all our concerns very seriously.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Sean was a great Agent to work with

Sean was a great Agent to work with. Communication and responsiveness was great. He is attentive to the needs of his clients and works hard to ensure the conveyancing runs smoothly.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

In spite of a sluggish market, and a couple of prospective buyers being unable to proceed, Sean and the team at Penny & Sinclair were courteous, informative, and on the ball throughout, at a slightly lower cost than other agents in the area.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

17 Marston Street — Exemplary

A beautiful house to rent and an excellent experience with Penny and Sinclair as agents. Much nicer than many of the other properties available for short let in Oxford in summer. Thank you very much!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Recommended for short lets

It’s our 2nd short let with Penny & Sinclair Oxford. 1st was at a property in Cowley last year and Summertown this time round. They were prompt and very responsive to messages etc. Well recommended for short lets.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

I can't imagine better agents than…

I can't imagine better agents than those from Penny Sinclair. Joe Worsell, the agent for the property I was buying, was extremely helpful. He was always willing to come open up the property so I could look around, quick to answer any questions, and excellent in communicating with me and the solicitors and agents for all of the five houses in this complicated chain. I feel very lucky to have had such good service!!

17 June 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with this company!

The worst company we’ve ever dealt with.
After 5 years of renting, they sold the house and we were forced to move out.
Now, 17 days later, we still haven’t received our deposit back.

£600 off by:
"Re-fit curtain poles in both bedrooms and lounge re-fit blind in kitchen (believe this is in cupboard in bedroom) Remove stickers from front door and remove/dispose of box of wood from lounge Fill screw holes throughout Re-attached basin plug in bathroom"

Be careful with this company!

22 May 2025
Unprompted review
Pennyandsinclair logo

Reply from Pennyandsinclair

Dear Gabor,
We are sorry to hear you feel you have had a negative experience. Your landlord needed to sell the property due to unforeseen personal circumstances and did so through another agent. This was beyond our control and you were provided with as much notice as possible. The deposit deductions have been put forward to you in line with TDS guidelines on items falling outside of fair wear and tear and invoices for the works required to return the property to it’s original condition. We understand you are now in contact with your property manager to discuss this further and hope a resolution can be reached. We will always endeavour to help both parties reach an amicable agreement however in the event this is not possible, this will be escalated to TDS to adjudicate.
Kind regards, Penny & Sinclair

Rated 5 out of 5 stars

Penny and Sinclair

Amber, Lillimai and Lisa have put our interests first at PS. They have always been polite and professional trying to make life easier for their customers, despite the adversity they are bound to encounter. They have become like friends that one can offload the inevitable problems landlords encounter on daily basis. Full marks!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Penny and Sinclair are the real deal

Penny and Sinclair are the best agents in Oxford. They are honest, realistic, have a very good handle on the market and give excellent customer service. Joe Worsell is a highly recommended agent to work with. You feel like you are his only client and he keeps pushing until he sells it for the best price the market has to offer. Don’t bother trying anyone else!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent service from Penny and Sinclair managing our rental property . Amber and her team are always professional; very responsive ,efficient and thorough.
Every stage of the short let process is carefully managed and fully communicated.
Thank you for your dedication and hard work on our behalf .

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Superb support and care

We rented through P&S. From start to finish Lillimai was superb and helped us every step of the way. She found the perfect property, made sure the process was easy and smooth, and always responded quickly and communicated clearly. She was easy to reach, met all our requests, and nothing was too much trouble. We really appreciate all she has done to help us.
We also viewed properties with P&S and their sales team were equally as helpful and professional.
Thank you P&S
Peter & Helen

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Support and Communication

Jo is always incredibly helpful, professional, and approachable. Whenever I’ve had a question or issue, Jo has responded to my emails straight away, which really makes a difference.

What stands out most is how efficiently she communicates with the relevant people so that problems are addressed quickly and smoothly. It’s clear that she genuinely cares about providing a high standard of service and making things as easy as possible.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Very professional firm, excellent agent

Very professional, my agent kept in touch throughout the process and very promptly replied to any questions. I sold the property off market and he was very discreet in marketing the property, in keeping with my wishes. Highly recommend this agency and especially Sean

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Good Experience

Just exchanged contracts on buying a property. When you are buying you get no say over the estate agent as the seller chooses. But luckily in this case Sean from Penny and Sinclair was very pro- active in liaising with the sellers and the lawyers involved. He kept me informed on where we were at in the process and worked hard to get us to the point of exchange.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Joe Worsall was 'with us all the way'…

Joe Worsall was 'with us all the way' in organising and completing the sale of our house and purchase of the next. His guidance and knowledge and professional expertise made the whole process easier! From start to finish (less than 6 months) we were always impressed by him and his colleagues at Penny & Sinclair. No questions were left unanswered. We were always given plenty of warning for viewing appointments. Joe would arrive early and cheerfully and we appreciated his discretion and constant prompt feed-back. Ditto liaison with the next purchase and our viewings there.
He has many contacts for all the other professional services needed and of course this helped immensely.
Thank you Joe!

24 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look