Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property purchasing and selling process. People note that agents communicate clearly, remain calm under pressure, and keep clients well-informed at every stage. Reviewers appreciate the efficient service and dedication shown during property viewings, ensuring everything runs smoothly. Consumers also highlight the reliable management team, noting prompt responses to any questions, thorough guidance, and continuous assistance. Clients feel completely supported by the knowledgeable team, making their entire real estate journey completely stress-free and highly satisfying.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting professional support, clear advice, and responsive... See more

Customer service

Customers expressed great satisfaction with the customer service, highlighting responsive and supportive... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a stress-free process where they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(198)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Calm professionalism

Honestly we received nothing but calm professionalism during the sale of our property. Sean has been an absolute pleasure to work with, he has calmly and professionally dealt with difficult situations and emotional states brilliantly.

5 October 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic sale in a dead market

Sean had vision, demonstrated consummate professionalism, attention to detail, an ability to deal with our emotions (we had gone through a divorce after 25 years marriage), and being able to balance all sides (buyer and seller) to the benefit of all. Penny and Sinclair found us a buyer in a dead market and managed to keep the sale on the rails despite many issues that could have derailed it, highly recommended.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

We had a great experience with Penny and Sinclair through the duration of our house sale process. We had a quick sale and Joe was great to work with from start to finish. Super responsive and supportive when the sale became stressful due to external factors. Would highly recommend.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Oliver and Maisy were so kind and…helpful

Oliver and Maisy were so kind and helpful - and extremely understanding of my situation. I was never under any pressure to make a decision and they worked totally with me and at my pace. I would absolutely recommend Penny and Sinclair to anyone thinking of getting a valuation /selling their property - genuine advice and no sales pressure.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Pleased as both tenant and landlord

I rented a house where Penney and Sinclair were managing agents and they were very good, wanted to know if I had any problems with the house and made sure both tenants and landlord were happy. I therefore decided to use them as my estate agent to let a property we bought and I could not fault them, they were very professional. I was very pleased with their service.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic help from Penny & Sinclair

We completed on our sale today. Angie Parmenter of Penny & Sinclair was fantastic and found us a great buyer. She really knows her area and is professional and calm. We really appreciated her help throughout the whole process. Her team were also great. We highly recommend P & Sinclair

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Praise where praise is due

I admire the patience and competene of Jo and her colleagues in dealing with the the constant stream of queries which come from my tenants. Likewise the ever-inreasing demands of national and local bureaucracy.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Joe Worsell has fantastic from start to…

Joe Worsell has fantastic from start to finish, helpful, hosest, kind, and calm. Joe gave good advice without judgement or being pushy. We totally trusted him in our home and he was always extremely professional. We would use Joe again in a heartbeat and would recommend him to anyone.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Communication with them is difficult

Communication with them is difficult, they are micromanaging the guests which is intrusive of privacy and frustrating throughout the stay.

6 August 2026
Unprompted review
Pennyandsinclair logo

Reply from Pennyandsinclair

We're sorry to read your review, as it doesn't reflect the experience we aim to provide.
We were somewhat surprised by your comments, particularly as you have chosen to book a return stay with us for 54 nights commencing in early September and have left us a five-star review on Airbnb.
Throughout your stay, we responded promptly to your queries and worked hard to assist with any requests you raised. On a number of occasions, we also contacted you regarding property security after the house was left unsecured while unoccupied, with windows left wide open and the rear gate left open. As managing agents, we have a responsibility to protect both our clients' properties and guests' belongings.
The additional cleaning service you requested during your stay was arranged as requested. When the associated invoice remained outstanding, we followed our normal payment process, including seeking assistance through Airbnb. Unfortunately, the subsequent communication became difficult.
We always welcome constructive feedback and strive to provide a professional service while balancing the needs of both our guests and our property owners. We wish you well and look forward to welcoming you back for your upcoming stay.

Rated 5 out of 5 stars

Sean Herdman-Low - superb, highly professional

Sean Herdman-Low is a superb, highly-professional estate agent. Clear, sensible advice and swift responses throughout process. Excellent at matching the right viewers to the property for the best chance of purchase. Backed up by a friendly, well-briefed team. Extremely highly-recommended whether selling or buying.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Our excellent experience with Penny and Sinclair

In our dealings with Penny and Sinclair, we found that all the employees were equally trustworthy and dedicated to making their interaction with the client totally satisfactory. We would always recommend them for the buying or selling of a property. We liked the fact that it was a local agency, very aware of the conditions prevailing in the area. We were concerned about the delays caused by the buyer's solicitor, and we greatly appreciated the commitment of Penny and Sinclair and our solicitor to complete the sale within the required time.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I received a confident and friendly…

I received a confident and friendly service from all members of staff right from my initial spur of the moment call in to the office in Summertown.
They kept me informed of all viewings and advised on feedback. Great service from Sean, Sarah and Will all the way through.
Even overcame the setback of a buyer pulling out after many weeks of process and found another buyer for me very promptly.
First class service and I would highly recommend Penny & Sinclair, Summertown.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

The team at Penny & Sinclair were transparent, responsive and helpful throughout the sale of my 1 bedroom property in Oxford. They were honest and upfront about the potential sale price (whilst other estate agents wildly inflated the valuation), which I appreciated. The property was marketed in Dec and I had an offer at asking price by end of February. We completed in June. All in all a very positive experience, would definitely recommend.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Very good agency

The company was very responsive and proactive in communicating with us about updates to our search and application. All the agents that we were in contact with were very nice and helpful (Sean, Katarina and Jessica), and the entire process was made very simple and clear. We are very happy with our new flat and would definitely recommend the agency!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I loved working with Penny & Sinclair

I loved working with Penny & Sinclair. They were the most helpful and patient people ever.Even though our mortgage got delayed for a few months, Sean was extremely understanding and helpful. I couldn't have wished for better service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Responsive, kind and professional

Everyone we have been in contact with from Penny & Sinclair have been kind, helpful, responsive, and clear in their communication. The interactions have been very smooth, and this has made both moving in and out almost completely stress-free.

10 April 2026
Unprompted review

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