Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property purchasing and selling process. People note that agents communicate clearly, remain calm under pressure, and keep clients well-informed at every stage. Reviewers appreciate the efficient service and dedication shown during property viewings, ensuring everything runs smoothly. Consumers also highlight the reliable management team, noting prompt responses to any questions, thorough guidance, and continuous assistance. Clients feel completely supported by the knowledgeable team, making their entire real estate journey completely stress-free and highly satisfying.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting professional support, clear advice, and responsive... See more

Customer service

Customers expressed great satisfaction with the customer service, highlighting responsive and supportive... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a stress-free process where they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(198)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow !

The Penny & Sinclair team led by Sean Herdman-Low is the best. Every single member of staff is competent, reliable, kind, considerate and frankly a delight to work with. We cannot recommend them highly enough in this world of ever increasing shoddiness.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Strong service overall, but disappointing post-completion handling

Sean at Penny & Sinclair was professional, responsive, and helpful throughout the sales process, and played an important role in getting the transaction completed smoothly.

However, we were disappointed with how a post-completion issue regarding the condition of the property was handled, as it was not resolved satisfactorily.

Overall, a positive experience, albeit with a disappointing final aspect.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

We have recently had the pleasure of…

We have recently had the pleasure of dealing with Joe Worsell at Penny Sinclair in Oxford who helped us with selling our house. The process was quick and easy and we felt as though Joe helped guide us through every step of the way. We achieved over asking price after several viewings on the house and would highly recommend Penny and Sinclair to others.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent - realistic valuation, very easy to deal with regarding viewings, found me buyers when other agents had failed to and excellent communication

18 February 2026
Unprompted review
Rated 5 out of 5 stars

We have rented out our apartment in Oxford

We worked with Penny Sinclair for the last year and their customer service has been exceptional from the very first interaction. They provide excellent advice and are knowledgeable and continually update us about legal changes. They respond and resolve quickly any issue and are thoroughly professional. Highly recommend them.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Joanna is very responsive & efficient

Joanna is very responsive, picks up the phone and sorts things out really quickly and efficiently. She has good connections with contractors and they also respond very promptly when she asks. I highly recommend Joanna.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

A great team

All the team at Penny & Sinclair are dedicated and reliable. We have had a good experience for with them managing our property for over a decade. Emilia is our current property manager who is diligent and attends to problems promptly. We would highly recommend Penny & Sinclair.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

First class estate agent

I chose Penny & Sinclair Burford to handle the sale of my home, and cannot recommend them highly enough. They are a friendly team of professionals whose genuine care, responsiveness and dedication to excellent customer service was steadfast throughout. I have no hesitation in recommending the Burford team and would definitely choose to use them again in the future.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

The Team Members are Fantastic

The Team members are fantastic.
I had the pleasure to work with Nigel, Anum, and Sean and their rapid responses, adaptability and communication being able to address any questions and concerns have been top notch.
Please note, I believe I was very fortunate in timing as I would naturally never have this level expectation so always provide teams with grace. But it has been much appreciated from a customers perspective over the past week and weekend.
Thank you all so much!!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We bought a house in Summertown through Penny & Sinclair. Sean was very communicative, professional, and straightforward. He found us a house which we wouldn't have considered, and was really helpful in facilitating the purchase. Sarah showed us around the property, and was also very helpful. We were impressed with the selection of properties Penny & Sinclair had for sale. Overall, highly recommended.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would sell at a significantly higher valuation than the other agents we met, making a good case as to why we should put it on the market at a premium rate. We chose Penny & Sinclair, and Sean didn’t let us down – he diligently and patiently kept in touch with us, fielding our questions (and at times anxieties due to a volatile market). We’ve just completed, and are really pleased with the outcome. Many thanks to Sean and his team!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from start to finish

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stress-free. His market knowledge, attention to detail, and warm, genuine approach really stood out. Joe went above and beyond at every stage, and I couldn’t recommend him more highly.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Emilia is my property manager she has gone above and beyond for me.
I had an issue with a leak that we couldn’t locate where the damage was coming from. She took it upon herself to resolve which was not straight forward because the property was being damaged by a commercial building. I cannot recommend Emilia enough and if you want your property look after by her I would definitely highly recommend.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support 🌟

Joanna, our property manager, has been incredibly helpful with any issues we’ve had in our apartment. She responds to emails quickly, stays on top of things, and always does her best to assist. Her professionalism and reliability are truly appreciable.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency, but Sean is one of those rare gems. Added to that, he is extremely efficient, hard-working and keeps focussed on the prize, i.e. the sale of the property. Sean helped us sell a difficult flat in difficult circumstances, with the minimum of fuss. His communication is excellent and he is a pleasure to deal with. I would not want to use any other estate agent in future. Thank you so much, Sean!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Search Experience

Anum provided an excellent search experience—very professional, extremely timely in her responses, and genuinely committed to helping. It’s rare to see that level of support and dedication in the industry nowadays!

30 July 2025
Unprompted review

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