Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout the entire property purchasing and selling process. People note that agents communicate clearly, remain calm under pressure, and keep clients well-informed at every stage. Reviewers appreciate the efficient service and dedication shown during property viewings, ensuring everything runs smoothly. Consumers also highlight the reliable management team, noting prompt responses to any questions, thorough guidance, and continuous assistance. Clients feel completely supported by the knowledgeable team, making their entire real estate journey completely stress-free and highly satisfying.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, professional, and... See more

Service

Consumers find service to be positive, highlighting professional support, clear advice, and responsive... See more

Customer service

Customers expressed great satisfaction with the customer service, highlighting responsive and supportive... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a stress-free process where they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.8

All reviews

(198)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I lived in an apartment managed by…

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was my first contact and she was amazing. Cindy then took over, followed by Jo, who was fantastic as well. Even when I had to involve TDS for my deposit, Jo responded promptly, checked on my wellbeing, and guided me through the process. She explained things I didn’t understand and continued to support me even after the resolution. Jo also helped me organize when I mistakenly sent parcels to my old address and assisted with references whenever needed. I would absolutely use Penny Sinclair again and couldn’t recommend them highly enough.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Best Renting Experience in Oxford So Far

I had an excellent experience working with this agency. The communication was always clear, transparent and timely, which made the whole process much easier to navigate. I viewed properties with several different agencies over the past three weeks, and this team stood out as the most professional and well organised.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Sophie was the perfect estate agent

Sophie was the perfect estate agent - very helpful and friendly during viewings, and communicative and transparent during the purchase process. Thank you so much for making my first-time purchase as simple and stress-free as it could be!

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Successful Sale

We’ve used Penny and Sinclair for rental management for a number of years and found them to be reliable, professional and a pleasure to deal with.
When we decided to sell one of the properties the sales team exhibited exactly the same qualities bringing the transaction to a successful conclusion within a tight time frame. Would definitely use them again.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Angie and Jo were exemplary agents

Angie and Jo were exemplary agents. They were able to provide great advice and support in the stages after our property was under offer, including suggestions about conveyancers and removalists. Angie also offered helpful advice about our onward purchase. Both Angie and Joe were patient and supportive during the conveyancing process and were incredibly diligent in chasing conveyancers on our behalf when needed. We would thoroughly recommend both Angie and Joe from Penny and Sinclair. 

17 October 2025
Unprompted review
Rated 5 out of 5 stars

First-class experience with Penny and Sinclair

Joe made our first house sale a seamless and stress-free experience. He was super efficient and supportive, and his communication was excellent at all times. In his absence Sophie stepped in and was also excellent. I have no hesitation in recommending Penny and Sinclair - a highly professional and knowledgeable team.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Lettings service at Penny & Sinclair

Lettings director Lucy and the team at Penny & Sinclair's Lettings department has been consistently providing excellent service throughout the entire lettings process for the last 12 years. Lucy has been efficient, professional, friendly and considerate of both: mine as a landlord and of my incoming and outgoing tenants' requirements. I am sincerely grateful to Lucy and the team for their exceptional service and happy to highly recommend Lucy and Lettings team at Penny and Sinclair's.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Chelsea and Helen at Penny & Sinclair made finding a new house to rent effortless. The whole experience was seamless from start to finish. They proactively assisted us in finding a suitable property and were flexible with viewings. They answered all our questions quickly, and we are now all moved in without an issue. We would definitely recommend them to anyone looking to rent in the area.

29 August 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID!!!Geniune review with picture proof.
These scammers charged us £1000 deposit deduction for CLEANING after we hired professional move-out cleaning!!!

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Penny Sinclair acted as agents for our Penny Sinclair acted as agents for our house sale and purchase.

We chose Penny Sinclair (Summertown, Oxford) from a selection of three local estate agents. Our sale and subsequent purchase was handled very swiftly and efficiently. We found their staff very proactive, friendly and easy to contact. Though not something that is entirely within their control, they worked hard to negotiate completion before the end of the school summer holidays, for which we were very grateful. We wouldn't hesitate to use them again or recommend them to others.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Penny and Sinclair

We've been rental tenants with Penny and Sinclair for several years and Joanne, our property manager, has always been excellent. If we've ever needed to report a problem, she responds promptly and works with our overseas landlord to get things fixed. Having had my fair share of rental horror stories, it's lovely to be with an agency that genuinely cares about it's tennants and it's landlords.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Penny & Sinclair are amazing!

Penny & Sinclair were advertising a property we really liked, but to be able to proceed we needed to sell our own house. We contacted Sean and explained the situation and the difference we would need between our sale and the purchase price, and left him to it! Within a few days, our front door was red hot with viewings and in a matter of weeks, Sean contacted us to say he had found us a buyer and had our offer accepted on the new house, it really was that easy and we're moving next week!
Sean and his team have been amazing and we wouldn't hesitate to recommend them.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Kindness

One of the hardest things to find in all kinds of services these days is KINDNESS. Penny & Sinclair express that in all they do. Our tenancy, which was managed by them and specifically Jo Channon was made far easy and pleasant with their help. Well done and THANK YOU 😊

6 August 2025
Unprompted review

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