Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, supportive, and extremely communicative throughout the entire property buying and selling journey. Reviewers appreciate how agents provide clear advice, keep everyone updated regularly, and work at a comfortable pace to make the process completely stress-free. However, some people mentioned occasional challenges such as communication hurdles or minor delays tied to external factors and third parties. Consumers also noted that specific post-completion matters or property management situations required careful attention to achieve a proper resolution. Despite these few specific concerns, the general feedback remains overwhelmingly positive and encouraging for future clients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as highly professional,... See more

Service

Consumers find service to be positive, highlighting quick sales, professional communication, and helpful... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive teams that keep clients... See more

User experience

People report positive experiences with user experience, noting that agents are very nice and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.8

All reviews

(198)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

We purchased our new house with Penny &…

We purchased our new house with Penny & Sinclair, Sean helped keep the process moving along quickly and smoothly which meant we were able to complete before the stamp duty increase. And was always available to help with any queries or requests we had.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Very appreciative for service provided

We have been delighted by the support of the team. Everything is very efficiently followed up. Would certainly recommend Penny and Sinclair to other potential customers.
Joanna Channon has been our main point of contact and she has been consistently impressive.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Overall, a great experience

Penny and Sinclair were great at following up to ensure that everything was moving along for our home purchase, but did it in such a way that was not pushy, but still effective. Overall, a great experience.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

PENNY & SINCLAIR… “PROFESSIONALS”

We would highly recommend Penny & Sinclair. They have explained everything to a smallest detail about the property we’ve booked. Any questions we’ve asked (even the awkward ones) were answered kindly. Real professionals.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Joe Worsell is Fantastic

We would highly recommend Penny and Sinclair as an estate agent. In particular, we would like to mention Joe Worsell, who looked after us throughout. Joe is highly professional, friendly and was continuously working in our best interests. Joe was always on time for viewings, prompt with his communication and never failed to call us back.

Thank you again Joe, it was a pleasure dealing with you.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for Penny and Sinclair

I have nothing but praise for Penny and Sinclair and they are definitely the best estate agents I have ever used. From the first moment I met the Associate Director for an appraisal of my flat, he was professional and very knowledgeable. Once I appointed Penny and Sinclair to act in my sale they kept me informed throughout; at first showing viewings round for me and then, once I had a sale they let me know what was going on; answering email queries from me promptly and liaising between solicitors and the buyer when necessary. Nothing was ever too much trouble. All in all a very pleasurable experience and such lovely staff too.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Great skill and diplomacy

Joe Worsell is highly professional and guided through the sale of my mother’s flat with great skill and diplomacy.
I thoroughly recommend Penny & Sinclair.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with recent property repairs

We have been renting a property through Penny and Sinclair for 2.5 years, and our experience has been excellent so far. I want to highlight Joanna, our property manager, who was responsible for communications and action throughout our rental period. Joanna is a responsible, committed professional and a clear communicator.

Recently, we faced problems with mould and dampness in the property. Joanna swiftly visited the property and convinced the landlord to fix this problem. She arranged for a renovation and ensured that renovation was completed in the stipulated timeframe. Highly recommend her!

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Great support for tenants

I have been a tenant with P&S for almost 7 years and any maintenance issue has been handled professionally and fast. Joanna has been great since she joined the team, super efficient and helpful.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Great to work with

Alice and the team at Penny and Sinclair were, as ever, consistently helpful and professional, and generally a pleasure to work with throughout our flat sale. Highly recommended - both on the sales and lettings side.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Letting my property

Penny and Sinclair have been the letting agents for my flat in Summertown for over ten years. While my experience of working with all the past
managing agents has been very positive, I am particularly impressed with and rate the current managing agent, Joanna Channon, particularly highly for her professionalism, competence, and punctuality. I also find her a warm and friendly person in the way she manages the property, and fair in handling any arising issues. In sum, I am very happy with the excellent service she and Penny and Sinclair provide. Thank you Joanna!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Five Stars all the way!

We rented two short-let properties from Penny & Sinclair (St Clements) and were incredibly impressed with the team; especially, Lillimai Patrick who was always unfailingly polite, efficient and engaging, answered all our queries promptly, and went the extra mile to ensure that our four-month stay in Oxford ran smoothly.
The team is headed by the wonderful Lisa Godwin, who was so kind during a power outage in the street and stayed in contact late into the evening to ensure that all was okay. A truly exceptional organization that definitely warrants FIVE STARS!

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great stay in Oxford

Great stay in Oxford. The place was clean, properly taken care of and equipped. Lilimai was always very helpful and available. Recommend.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience as a buyer - Summertown branch Oxford

Having been on many viewings with estate agents operating in North Oxford, Penny & Sinclair by far are my favourite. We've recently exchanged on what we hope will be a forever home for our family in North Oxford and couldn't be happier with Penny & Sinclair Summertown. Alice handled the sale brilliantly. Both Alice and Deborah are a delight to work with. Personable, trustworthy and very professional. If we ever need to sell, they are the estate agent we would want to go with.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Helen was amazing to deal with from the…

Helen was amazing to deal with from the initial viewing, to deciding if it was the right place for me. No pressure & once I had decided Helen liaised with the landlord on my behalf over & above the normal. The personal touch really made the difference & your upbeat enthusiasm is infectious.

1 December 2024
Unprompted review

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