Pearl Beauty 

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Rated 1 out of 5 stars

Absolutely disgusting. Placed an order with next day delivery. Never received anything. Tried to contact them several ways, all of the social media sites they have are non existent pages& say ‘user no... See more

Company replied

Rated 5 out of 5 stars

Saw this advertised on Instagram, I went for the kit with set 2 colours. So easy to navigate the website and order. Brilliant service and offers after I had ordered. I received it 2 days after orderin... See more

Company replied

Rated 1 out of 5 stars

Honestly wouldn't even give them 1 start if there was an option by far the worst company I've delt with, paid for next day delivery, didn't turn up for a week, second delivery hasn't even been picke... See more

Rated 1 out of 5 stars

I placed an order 6 days ago. Tried contacting i every social media way and had no response as to my order being shipped. I paid for quick shipping and insurance if issue. No-one has contact me back... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Bring the salon home and get phenomenal results.


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(108)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fab from start to finish

Absolutely fab from start to finish. My order was placed i then received tracking information as soon as it was despatched. The item arrived on time and everything that was supposed to be included was there. It was packaged perfectly. I have not tried products yet but I have friends who use them hence the reason I made my purchase.

11 February 2021
Unprompted review
Rated 5 out of 5 stars

Poly gel nail kit

I ordered the poly gel nail kit and omg!! I’m shocked at how good it is. Had a few problems about the stock but I think that’s because I added it to my basket when it was low on stock then purchased it when signing it so I think it ran out a few hours after I purchased it, was quite a fast delivery I got it a couple days after ordering it, and everything is there and in great quality!! Will 100% be purchasing my refills off here🥰

11 February 2021
Unprompted review
Rated 2 out of 5 stars

Fast shipping, wrong product, terrible communication.

Just received an email request to write a review to combat the bad reviews that they have received, so here is my honest opinion.

The idea is very nice - I like the product and think it is perfect for lockdown as none of us can get to the nail salon.

I ordered the set about a week and a half ago, received it 2 days later, (before they had even told me that it had been dispatched) so was really impressed with the speed of shipping.

It came in cute packaging with a thank you sticker. That was nice.

Upon opening, all of the products are branded differently. It is basically a variety of different Chinese products put together to make a bundle. This is fine but it’s a little weird that everything is from different places.

After looking at the items, they had sent me the wrong set. I ordered one set of colours and received something totally different. I emailed them about it and have had no response to date. Disappointing.

Overall, for the money that it costs, I would avoid this. However, I do like the idea and wish that either they or another company would do this properly.

Another thing to note - my order with them was followed by 3 texts asking me to buy other items and 13 emails, 2 of which were blank emails. Quite annoying.

Hope this helps.

11 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi K,

Sorry to hear this. After checking through our emails, I cannot find an email from you. Please do email info@pearlbeautyandcosmetics.com with the subject like 'Victoria' and this will put you straight through to me.
I am also going to check further into why you oddly received 13 email, as this may be small bug on our system.
I am glad, however, to hear you liked our packaging, and shocked to hear you received the wrong set, that was not branded.
I look to forward to your email.
Warm wishes,
Victoria

Rated 5 out of 5 stars

Beautiful packaging and all round good product

Arrived really quickly, I opted for the 48 hour delivery and it was here in just that! It arrived yesterday and done a set last night this set a few have broken off but it’s trial and error. I’m really enjoying learning how to do them properly! Will definitely be ordering again!!

Packaging was also lovely!

Thank you

11 February 2021
Unprompted review
Rated 1 out of 5 stars

I got send a V05 gel hold spray instead…

I got send a V05 gel hold spray instead of my poly gel kit, avoid this website.

10 February 2021
Pearl Beauty logo

Reply from Pearl Beauty

Hi Rebecca,
I am sorry to hear about your experience with us - this truly is not the standard.
Unfortunately, we do not sell nor stock a V05 Gel Hold Spray and, therefore, I am slightly baffled by this.
Please do reach out to our Customer Support Team ASAP: info@pearlbeautyandcosmetics.com.
Warmest wishes,
Victoria

Rated 5 out of 5 stars

Perfect all round

My family and I are no way professional in any beauty procedure. Thought we would give this a go to keep teenagers entertained for an evening.
It arrived within a few days of ordering and beautifully packaged. It appeared to have the personal touch.
We spent that same evening all four of us around our kitchen table. I won’t lie the first attempt was chaos but that was due to us being disorganised. However, we soon got the hang of it and now have a beautiful set of nails tha is still on and still strong a week later. This will save me a small fortune once out of lockdown on my daughters nails.
I can’t fault the delivery, packaging or kit one little bit and I will order again. Such a sweet, pretty product
Thank you. We had an amazing family evening with many more to come

10 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Melissa!

Thank you so much for letting us know of your experience regarding your Pearl Beauty Poly Gel Kit!
I loved hearing how it brought your immediate family together and joy in such challenging times!
Have you checked out our blogs on our website? They cover topics on how to obtain better results, create new styles and I even try to make you laugh in them!
Do keep an eye out on your email regarding new products releases and we are soon released singular Pearl Beauty Poly Gels to keep you from having to purchase a whole new kit.

If you can, be sure to leave a review on our product page so we can see some images of the nails you made!

Warmest wishes,
Matilda

Rated 1 out of 5 stars

Order doesn’t arrive

Order doesn’t arrive. Tracking information says it is posted from China. Only way to get an update is to call China.
Received nothing and it’s been over a month.

9 February 2021
Pearl Beauty logo

Reply from Pearl Beauty

Hi Deborah,

Sorry to hear about your experience with us.

Please do contact our Customer Care Team at info@pearlbeautyandcostmetics.com as they will be able to help you further with this.

Again, Deborah, my sincerest apologies,
Mary

Rated 5 out of 5 stars

I received my parcel and I’m so happy…

I received my parcel and I’m so happy with it. The product itself is amazing. I was worried because all these bad reviews so paid extra for next day delivery. I’d recommend 100%.

8 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Kirsty,

So glad to hear you are taking advantage of our Next Day Delivery option and that you love our kit!
Recently at Pearl Beauty, we have redesigned all our packaging and products (from Feb 4th 2021), and we are proud of the parcels we are able to ship out to our phenomenal customers!
Do also check out our Nail Blogs on our website! I tried to make the fun, funny and enjoyable whilst also making them informative on how to obtain better results from our kit, and perhaps inspire some new designs.
Warmest wishes,
Fiona

Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! I was so skeptical about buying a polygel kit cause I’ve heard of different reviews of companies taking weeks and weeks to deliver, horror stories of people’s allergies etc with different products.. however I came across this company on Instagram and looked into their polygel kits, decided to take the plunge as its lockdown and I miss my long nails!! & o m g they did not disappoint!! I was so worried I wouldn’t be able to do it but I LOVE them! Still getting used to it but I managed my nails tonight pretty good I’d say for my first time and can’t wait to keep experimenting!
Fab delivery as well, paid for 48 hour delivery and that’s exactly what I got!!
Thank u so much xxx

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Kyra!

Thank you so much for thanking the time to leave this amazing review for Pearl Beauty! We really do appreciate it and are so glad you are enjoying our new packaging, delivery services and product qualities!
Keep your eyes peeled for new products we are releasing that can be added to your Nail Kit for the ultimate Home Salon!

Kind regards,
Jack

Rated 5 out of 5 stars

Lovely box well presented

Lovely box well presented! Received within three days of ordering and for what you get I think it’s a bargain

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Linizi!

Sounds like you are enjoying our new 3-5 business day Free Standard Shipping option we now offer at Pearl Beauty! We are also thrilled to hear that you love our new packaging! We spent a lot of time designing, what we think is, the perfect package and are so glad to see this is paying off!

Happy nail-doing!

Fran

Rated 5 out of 5 stars

Only took 3 days from.ordering to…

Only took 3 days from ordering to delivery. Came in a lovely box items wrapped in tissue. Haven't used yet but looking forward to having nice nails again.

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Maxime,

So glad you received your product from Pearl Beauty quickly and safely. We have all our staff wearing facemasks/visors and gloves when handling your items to try and keep every safe to the best of our abilities.
Feel free to check out some of the blogs on our website for more tips and tricks regarding Poly Gel!

Warm wishes,
Jade

Rated 5 out of 5 stars

Brilliant service.

Saw this advertised on Instagram, I went for the kit with set 2 colours. So easy to navigate the website and order. Brilliant service and offers after I had ordered. I received it 2 days after ordering even after choosing standard delivery. Delivery by yodel with signed for. Couldn’t fault the company. Will definitely be ordering more once I’ve got through this lot! New nails pending 💅🏼

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Cathrine,

WOW! Amazing to hear you are taking full advantage of our new delivery services, and that it replied in only 2 days with our Free Standard Shipping option that we, Pearl Beauty, offer!
Be sure to check out our Nail Tips and Tricks blogs for more info regarding how to make new designs etc!
Also, thanks for finding the nail emoji! I personally always takes me ages to find that one!

Warmest wishes,

Rebecca

Rated 5 out of 5 stars

Hi I order my nail kit and it took…

Hi I order my nail kit and it took three days to arrive which is excellent in this time we’re are living got exactly what I ordered great packaging and so easy to use great service x

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Mandy!

I am thrilled to see you are enjoying your nail kit by Pearl Beauty! We are also so glad to hear you are a fan of our new packaging - maybe here are Pearl Beauty we love pink a little too much...

Warm wishes,

Kathrine

Rated 5 out of 5 stars

Love this product

Love this product! Exactly as described and so easy to use. Very fast delivery

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Thank you so much for your kind words, Carla. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to seeing you again in the future!

Jane

Rated 4 out of 5 stars

Really fast customer service team

I have had a brilliant experience with the customer service people (particularly Victoria) who was able to help me after I ordered an item that was out of stock - completely my fault not theirs! I was given the option to have part of my delivery sent now, wait for the whole order to be ready or to cancel. I made the decision to cancel but I will be keeping an eye to see if any more products are released. My questions were answered within seconds even on a Sunday afternoon!

7 February 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Charley,

Thank you for your kind words and am very glad I could help. I am also glad to hear you found our Pearl Beauty Customer Care of value - this is something we are always looking to improve and, therefore, this feedback has been extremely valuable.

Kind regards,

Victoria

Rated 1 out of 5 stars

Overpriced, Chinese knock off

After ordering on 18th dec I’ve finally recieved my nail kit. So far I have had good customer service with this company and when I asked a few weeks ago where the order was I did get a response quickly. However the package that arrived is not what was shown, the poly gel looks like a Chinese knock off and was all just loosely package in a very beaten up Jiffy bag. I can’t believe that I paid over £40 for what was delivered! Would not recommended! Currently waiting for a reply from the company to see what they will do.

5 February 2021
Rated 1 out of 5 stars

If I could give this company zero stars…

If I could give this company zero stars I would. I am totally disgusted with how they treat their customers. I have all the tracking information since I ordered on 21st January as a lockdown treat for my daughters. Not much help really it doesn't tell me where my order is. I have had my delivery charge refunded, great, but I'm fed up of waiting for something that clearly isn't going to arrive. I finally received a response to 1 email which was an actual person (I think) that told me my order had been delivered 😂😂!!! I am bored of sending emails now so thought I would try here. I just want my money back. I have never paid for something and had nothing to show for it. Do the right thing, refund money, stop scamming people.

28 January 2021
Rated 1 out of 5 stars

Order #10326

Order #10326

Ordered from this company on 18th December. Also paying for next day shipment.
On the 4th January I get a text and email saying my order is “shipped” 3 weeks later and the tracking number doesn’t even exist.
It’s now 25th January.
My order has not even been shipped and I keep getting fobbed off on emails, Buy elsewhere from a trusted source and company. If I could give 0 stars I would.
I’ve now had to go through my bank to get my money back because they will not give me a refund!

25 January 2021
Rated 1 out of 5 stars

Wish I didn't have to give these any…

Wish I didn't have to give these any stars! As the majority of the other reviews say.... Do Not order!!! Iv had the exact same experience as the majority of these reviews! Can't track order!! Won't give any response as to who their couriers are, I wanted a refund but got fobbed off, these people are scammers! They need shutting down, I will tell every person I know and beyond what a joke this company is! If it is even a company!! The 5 star reviews I can guarantee are the scammers who have stole our money!!!! Disgusted!!!!!

25 January 2021
Rated 1 out of 5 stars

avoid at all costs

avoid at all costs

so i am sick to death of emailing this company ordered something july 2020 and still not recived and wont issue a refund , dont like replying to emails its all automated. sick of being fobbed of and told to wait its on its way and all crap about covid , they dont want to take responsibility and care.
i want a full refund sick of emailing for automated response and no human reply
funny how theirs no contact number and the one i did find doesnt work alot of crap dont buy from them you wont get it.

20 January 2021
Unprompted review

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