Pearl Beauty

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Rated 1 out of 5 stars

Absolutely disgusting. Placed an order with next day delivery. Never received anything. Tried to contact them several ways, all of the social media sites they have are non existent pages& say ‘user no... See more

Company replied

Rated 5 out of 5 stars

Saw this advertised on Instagram, I went for the kit with set 2 colours. So easy to navigate the website and order. Brilliant service and offers after I had ordered. I received it 2 days after orderin... See more

Company replied

Rated 1 out of 5 stars

Honestly wouldn't even give them 1 start if there was an option by far the worst company I've delt with, paid for next day delivery, didn't turn up for a week, second delivery hasn't even been picke... See more

Rated 1 out of 5 stars

I placed an order 6 days ago. Tried contacting i every social media way and had no response as to my order being shipped. I paid for quick shipping and insurance if issue. No-one has contact me back... See more

Company replied

Company details

  1. Beauty Product Supplier

Written by the company

Bring the salon home and get phenomenal results.


Contact info

All reviews

(108)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is ridiculous…

I spent £57.06 LAST CHRISTMAS just to get NOTHING. WHATSOEVER. It still says the order is being placed…amazing😂😂I contacted them on literally everything I could and I never got a response or a refund. If I knew this was all fake I would’ve never bothered. Don’t use this site.

5 December 2021
Unprompted review
Rated 3 out of 5 stars

Was not what I expected

Was not what I expected, did my nails they snaped the day after, if you are in the bath for more than 15 mins the nails come off, definitely not what I expected, amd they are not as easy as they make out to be

22 August 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Sophie,

Sorry to hear you struggled with our Poly Gel.

It sounds like too much gel was added, but do feel free to book a free video call with one of our Pearl Beauty Gurus who will be able to walk through the kit step-by-step with you :)

Victoria at Pearl Beauty

Rated 4 out of 5 stars

I recieved my nail set a few days ago I…

I recieved my nail set a few days ago I am over the moon with it, but the reason I only put 4 stars is because when my glitters arrived the lids were loose and half of the glitter had come out.

31 July 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Shannon!

So glad to hear you love your Pearl Beauty Easy Poly Gel Nail Kit! I'm sure your nails are looking great!

Apologies to hear about your glitters, however, I would urge you to reach out to our Customer Care Team so we can amend this mistake.

Feel free to send us an image of your amazing nails - we'd love to hear it!

Victoria at Pearl Beauty

Rated 5 out of 5 stars

I received my new gel kit yesterday

I received my new gel kit yesterday . Lovely set love the colours very good product . Had a play but first set looked good till I filed lol 😆 still learning how to shape. Looking forward to playing and learning how to use . Great handy barcode to which takes you to a how to page which is good 👍 Thank pearl beauty .

7 July 2021
Unprompted review
Rated 1 out of 5 stars

AVOID!!!!!

Honestly wouldn't even give them 1 start if there was an option by far the worst company I've delt with, paid for next day delivery, didn't turn up for a week, second delivery hasn't even been picked so paid over £10 for next day delivery of both items. No customer service or a way to contact them to ask for a refund on delivery! DO NOT PURCHASE FROM THIS COMPANY!!!

PEARL BEAUTY YOU CAN DISPUTE THIS WITH TRUST PILOT ALL YOU LIKE I HAVE SENT GENUINE DOCUMENTATION TO PROVE I AM A VERIFIED CUSTOMER! OTHER REVIEWS ARE CLEARLY FAKE!

18 April 2021
Rated 1 out of 5 stars

AVOID

Re writing my review as Trust Pilot see fit to remove it... can you explain this please TP? Not sure why you are removing reviews that ultimately help people not be scammed or are you part of the problem?

DO NOT buy ANYTHING from this company, you will never receive your order unless you complain and threaten them with court action.
I have an ongoing case with Action Fraud NFRC210204283605 please feel free to check if you believe like Trust Pilot I am lying

PEARL BEAUTY YOU CAN DISPUTE THIS WITH TRUST PILOT ALL YOU LIKE I HAVE SENT GENUINE DOCUMENTATION TO PROVE I AM A GENUINE CUSTOMER WITH A GENUINE ORDER! OTHER REVIEWS ARE CLEARLY FAKE!

12 April 2021
Rated 5 out of 5 stars

Waxing kit

Delivery was a little slow but I was kept up to date with emails on a regular basis, product which was waxing starter kit is absolutely amazing well worth the money would definitely recommend

1 April 2021
Unprompted review
Rated 3 out of 5 stars

Lovely Product, good buy!

There was a mix up with tracking my order so had to wait for some time, however thanks to brilliant customer service, in particular Mary, for her great help I received my order. Lovely product, I was expecting something different regarding the packaging, however, once I tried it out it was an amazing product. Cute set of nails. Thanks Pearl Beauty.

19 March 2021
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!! Bought polygel nail kit,waited ages and when it finally arrived the quality is appalling. The customer service was rude and sarcastic. Finally they said the batch they sent was an old one and they had rebranded and I could have a refund if I sent the package back unopened.
Not sure how I'm meant to know of a product is terrible quality without actually trying it first.
A lot of money wasted!!!

16 March 2021
Rated 1 out of 5 stars

This is my 2nd review of this Scam…

This is my 2nd review of this Scam company. Doesnt deserve the one star. Ordered on 2nd Feb had emails back stating they have no tracking numbers for items posted between the 1st and 3rd Feb. What a load of absolute rubbish. You see all the fake reviews on here. It's an absolute joke. Wont give a refund because it still might get delivered. Yeah right. Scam Company DO NOT BUY FROM PEARL BEAUTY. SCAMMERS.

16 March 2021
Rated 1 out of 5 stars

Looks like Mary been doing a lot of…

Looks like Mary been doing a lot of lying. This is a 2nd review update. Please don't waste your money with this website. It's lies you won't recieve your order. I recieved no tracking and they won't give me a refund incase it turns up.

11 March 2021
Unprompted review
Rated 1 out of 5 stars

I placed an order with this company on…

I placed an order with this company on the 2nd Feb and it still hasn’t arrived. I have never received any tracking information and when I have emailed to enquire I just keep being told there is an issue with the tracking numbers but the order has been shipped. The last time I emailed they didn’t bother to email back. This is a scam!

7 March 2021
Unprompted review
Pearl Beauty logo

Reply from Pearl Beauty

Hi Jacinta,

Thanks for taking the time to leave us feedback - all feedback is greatly appreciated so we can improve our service.

I can see your last email was sent to us on the Friday just passed - we can take up to 3 business days, however, as you are aware from emails during the working week, we try our hardest to respond in one or 2 working days.

You should have received tracking numbers and order numbers via email automatically, however, if there is an issue with the tracking number, this will be fixed by the courier and then resent to you.

Please remember we are always available to help via email.

Kind regards,

Jackie

Rated 1 out of 5 stars

Liars and scammers

Liars and scammers! Placed an order on the 31st of January and haven’t received it yet . Keep sending emails and getting replies with promises by someone called Mary. I have requested a refund but it is not given to me yet . I needed the product and since I haven’t received it I bought a different brand . Terrible customer service ...avoid at all costs.

7 March 2021
Pearl Beauty logo

Reply from Pearl Beauty

Hi Georgia,

I can see your order was delivered by Royal Mail and the tracking does state to be delivered.

I can see from my end that an investigation into this has been issued with Royal Mail.

Once this has come back to us, we will, of course, take further actions, such as issuing replacements and refunding you if that is what you choose.

Please do get in touch is we can be of more help. You can also contact one of our Supervisors by using the subject line, 'Supervisors'. This causes the email to divert straight to their inbox.

Kind regards,

Jackie

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