Original part was lost during renovations and thought it would be impossible to find the part since the re released Hamilton Beach retro looking appliance is now discontinued. Wow, I found it onli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My shipment is very delayed. I needed this part ASAP. *Update*; Brooklyn from Parts Town contacted me immediately after finding this out. Promptly ans without hesitation, she offered a full refund... See more
Company replied
Recently I purchased furnace motor. I found EOM part but had few questions before making the purchase. I called customer care and had a wonderful experience. I received order status regularly and rece... See more
Company replied
Great experience. Pcb board for our obsolete Argos boiler was in stock and shipped within a couple of hours of ordering. Arrived on time and was exactly what we ordered. Was hesitant to order from the... See more
Company replied
Company details
- Kitchen Supply Store
- also in
- Appliance Parts Supplier
- Business to Business Service
- Furnace Parts Supplier
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant parts for your kitchen equipment and HVAC parts one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Item not available for selling but still listed
Item not available , but still listed for ordering. Charged on my credit card, order was cancelled but still not receive my refund after 1 week.
29 September 2026
The order was carried out efficiently…
The order was carried out efficiently and with good communication
1 October 2026
The part saved my furnace!!
The part arrived as ordered! No one else could source this part and without it, we were looking at a furnace replacement. Thanks very much!
28 September 2026
Very easy to find parts and place an…
Very easy to find parts and place an order.
Great service time, parts arrived quickly.
Tracking app works well.
28 September 2026
Positive experience all around
Good prices. Easy to find the parts needed. Check out easy delivery was fast. I could track my package. Positive experience all around.
27 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Had a situation where I ordered part , I found out that we didn’t need it and had to send back, Jesie at Customer Service walked me through the process …very happy 🏝️😎
25 September 2026
Reply from Parts Town Canada
Lorne,
It is wonderful to hear that returning your item went so smoothly. We are so glad our team could guide you through the process and make everything easy for you. Thank you for sharing your positive experience!
Thank you for choosing Parts Town Canada!
Sebastian
Quick service and delivery
Quick service and delivery. Easy to source products for our furnace.
25 September 2026
Reply from Parts Town Canada
Bachir Bensaddek,
We appreciate your 5-star rating and great feedback! We are thrilled to hear that your order arrived quickly and that the part met your exact expectations. Thank you for choosing us!
Thank you for choosing Parts Town Canada!
Sebastian
Fast easy ordering and quick delivery
Fast easy ordering and quick delivery! An excellent experience
25 September 2026
Reply from Parts Town Canada
Kevin Proctor,
Thank you so much for the fantastic feedback! We are thrilled to hear that your purchasing process was smooth and that your items arrived so rapidly. It is wonderful to know you had such a great overall experience with us.
Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Adam Downie,
We are glad you enjoyed your experience and appreciate your feedback regarding our punctual arrival. Thank you for your review.
Thank you for choosing Parts Town Canada!
Sebastian
Great selection of hard to find items…
Great selection of hard to find items in Canada. Quick delivery.
12 July 2026
Reply from Parts Town Canada
Hello!
Thank you so much for your positive review and 5 Star rating. We appreciate your business and thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Thank you so much for letting us know you had a wonderful experience. We aim to please and it’s great to hear that our aim was right on target! We can’t wait to wow you again in the future!
The shipping company pularator that…
The shipping company pularator that you’re using it’s stupid they said two days three days I didn’t receive it and they want to hold it until Monday. It was bad experience. Even I pay 50 bucks to receive that small Part in 2 days the driver didn’t call.
Complain, this is the complaint number 29101258 and they said they will call me back. Nobody did this is the last time I will order and I’m a tech.
22 September 2026
Reply from Parts Town Canada
Hello Said,
We sincerely apologize for the frustrating delivery experience you encountered and the issues with the shipping company. We understand your disappointment, especially after paying for expedited service. We are actively looking into this matter to prevent similar situations in the future. Your feedback is crucial as we continuously work to improve our services.
Sebastian
Reply from Parts Town Canada
Hello Dwayne,
We appreciate your 5-star rating and positive feedback! We are so pleased to hear that your product arrived quickly and worked perfectly for you. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Cesar,
We're so pleased to hear you found our pricing to be good and experienced fast delivery. Thank you for choosing Parts Town Canada!
Sebastian
Purchasing the item and shipping was…
Purchasing the item and shipping was straght forward but to get the chefcomm software and the driver for usb card reader has taken way too long and a good few phone calls and emails.
21 September 2026
Reply from Parts Town Canada
Hello Manouchehr,
We appreciate you sharing your experience. We are sorry to hear about the difficulties you encountered with the software and driver installation. We would like to discuss your feedback further if you wouldn't mind. Our customer service team will be reaching out soon.
Sebastian
Reply from Parts Town Canada
Hello Philippe,
We're so glad you enjoyed your experience with us! We appreciate your kind words about our prompt service. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Carrol,
We're so glad to hear you found our ordering process easy and our delivery prompt. Thank you for your wonderful feedback!
Sebastian
Reply from Parts Town Canada
Hello Hetan,
We appreciate your feedback regarding the cost of the part. We would like to discuss your feedback further if you wouldn't mind. Our customer service team will be reaching out shortly.
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.